Overall Experience
Quality
Price
Convenience
Upon arrival, I found the system was set to off. I proceeded to the thermostats, and I turned them on. The system began to work. I checked refrigerant, electrical, and drains. With some run time, the issue began to happen. The drain has lost its pitch due to sagging. A support will need to be installed under the drain to give it the needed pitch to drain. The indoor unit sits too low. This is causing the emergency pan to be almost level. This reduces the room needed for a good drain pitch. Also, I took notice that the blower motor is leaking oil and the outdoor needs a chemical bath. I provided options to address listed issues. Customer approved repair for the drain and signed of for a service agreement. I performed the first maintenance. Service fee waived.
Arrived to the upstairs unit not cooling properly. Our clients stated the downstairs was cooling properly but the upstairs area was not cooling and he had one single vent that was very loud pushing a lot of air at the top of the stairs. I proceeded into the attic and began to test and inspect the equipment. I ultimately diagnosed a failed upstairs thermostat. I showed my findings to our clients and gave him options to replace the thermostat. He elected to purchase and replace the thermostat himself. I sent him an estimate to install a thermostat if he is unable to complete it himself. I put back the old thermostat and the damper motor closed. Our clients stated is aware that the motor is directly connected with the thermostat.
I arrived at our clients Home for the unit not cooling properly. I immediately proceeded into the attic and did a visual inspection of the equipment. I found a copper line going into the evaporator coil to be frozen. And subsequently there is water dripping into the secondary drain pan. I proceeded outside And found the outdoor compressor to be frozen over. I tested electronics on the outdoor condenser and found the contactor to be near failure as well. I went back inside and opened the evaporator coil and found it to be a complete block of ice. While in the attic, I also inspected the blower motor, it had oil all over itself indicating that it was also near complete failure. I shared all my finding with our client and we attempted to put the unit in heat mode to melt the unit. I let it run but it reached thermal limit due to the hot nature of the home. I sat with Stephanie and we discussed repair vs replacement options. She requested various full system replacement options and we a
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw. 7. Checked condenser fan motor amp draw. 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Inspected drain lines and treated to prevent blockages 15. Washed condenser unit to promote heat exchange Had trouble verifying if drain line was clogged or not due to drain construction. I cut the line to verify clog and cleared it. Found bad compressor run capacitor and high start amps. Recommend replacement of capacitor to avoid failure and installation of hard start kit to prolong life of compressor.
Returned to home to replace failed inducer motor. Once replaced I tested to ensure unit was heating properly. I checked temperatures and also ensured the fire shutoffs are working. Discussed with tenant about replacing filters and let them know uni would run for a while before reaching set point. Unit is heating on departure.
I arrived at our clients home for heat mot working properly. Found the furnace on a lock out. Further diagnosed a failed electric inducer motor. It was getting the proper voltage but the motor had failed and was not coming on. The unit is still under 5 yr standard warranty from carrier. Carrier here in the region does not have the motor in stock and we would have to order the part from out of region. I explained this to our client and sent 2 estimates that also included surge protection to help prevent this from happening again in the future. The unit is still not heating the home. The care giver came out to my van while I was on the phone with the manufacture and I advised the caregiver and the tenant that a motor needed to be replaced but I am unable to complete the repair at this time.
Performed service check. Was only able to check outdoor as indoor unit access in garage is blocked. Found a few areas of concern, noted in estimates and diagnostic form. Will need to return once path to indoor unit is made.
Arrived and confirmed 15 supply and 2 return flex ducts to clean. House has two air-conditioning units. Confirmed estimate price to start job. Removed All supply and return grills from walls. Cleaned each flex using commercial grade duck cleaning machine. Cleaned supply and return grills and reinstalled. Attached one before and after picture as an example of the cleaning for new customer.
Installed thermostat that connects with customer security system and confirmed operation. Customer to have security company to come out to connect thermostat to system. Customer not interested in VIP at this time.
Spring maintenance for the Thibedeau family, Aubrey