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Frank was awesome in explaining what was wrong and documented everything with pictures. He was not trying to sell me on everything little thing that could be done, But was helpful in explaining what really was broken and needed to be fixed soon or today. He was honest, respectful, kind and went out of his way to make the experience fantastic. I highly recommend him and his company. I was also extremely pleased and excited that the day I called I got someone out to fix the problem that day. That was impressive.
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Am so appreciative of the quality of time and expertise that went into the installation. Beginning with my initial call that was answered on a Saturday night followed by a Sunday consultation and Wednesday installation, Everyone with Adon provided exceptional customer service. The owner is fully involved and truly wants to do a great job for the customer. Am also pleased to support a local business vs a behemoth company where only sales matter. Many thanks to everyone at Adon for their kindness, assistance, professionalism and quality of service.
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Quick response, friendly and professional. Didn't feel rushed or pressured. I would use this company again and will recommend them to everyone I know.
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Very thorough, professional and clearly explained. Highly recommended.
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Adon was a wonderful company to work with. They were quick, helped to explain things, took their time to figure out the problem, and gave their honest opinions on what options we had to fix the problem. I would recommend them to anyone.
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Frank was fantastic! He made sure we understood everything and answered all questions throughout the entire visit. He went above and beyond to ensure our units were serviced and that everything looked great.
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A blessing to know a company that hires honest and dependable employees
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I couldn’t be happier with the service provided by Alex. They were willing to price match a quote from another company and Alex went above and way beyond to take care of our system and even trouble shooting an issue that wasn’t his problem. He wanted to make sure everything was perfect before he left. Additionally, it’s rare to find someone so professional in both their appearance and customer interaction and someone who communicates so well. He really explained everything clearly and you could tell he takes pride in his job and work ethic. I can’t say enough nice things about him. He even honored the agreed upon price even though I know he could have charged us way more for the time he spent. It was so refreshing to meet someone so honest and friendly. Thanks Alex and thanks Adon!!!
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Callback for new system not running and having an alert code of low voltage supply. I believe the area had some kind of power outage and caused the unit to lose communication with each other (outdoor and indoor unit) I cycled power by turning everything off at the main breaker panel, the equipment is labeled “AH” and “AC”. AH- indoor unit AC- outdoor unit I left the power off for about 30 seconds and then I turned on the AC- outdoor unit first then I turned on the AH- indoor unit for it to do the proper connection and to communicate. After cycling power the system turned on, the alert codes were gone, and the system started cooling the building down.
Upon arrival, I found that the outdoor unit was not getting voltage. I confirmed at the furnace board that my voltage was being sent outside. I determined that the thermostat wire is broken somewhere in the ground. Customer approved running a new thermostat wire and Jacob came to assist. System is operational and cooling.
I arrived at our clients home for a second opinion regarding their HVAC equipment. I met with Shonna and she educated me regarding the situation. She showed me her thermostat and attic access and I proceeded to inspect the equipment. I did ask for permission to also diagnose the system to potentially provide a fix. I found the system to be completely empty on refrigerant and other minor issues related to ductwork. I found the system to have double filter (one in the ceiling and another in the attic). I did not create an estimate for repairs due to the age and obvious signs that the system has a significant refrigerant leak. I did created 2 estimates options and will be sending them to both via email. I also addressed the email Mr. Brown sent to us 1. Outdoor Condenser Unit (brand, model, SEER2 rating, and tonnage recommended) - American Standard 15.2 SEER 5 Ton Conventional split system 2. Indoor Coil / Evaporator (brand/model, compatibility with condenser)- 5 ton Matching American
I performed a single system cooling maintenance on a 2022 zoned gas system. I checked amps, capacitor, filter, drains, electrical, cleanliness, and safeties. The system is currently pulling higher than recommended amps during start up. This leads to part damage on the outdoor unit. To lower this amp draw, it is advised to install a hard start kit. The customer and I discussed adding a return to the garage. I took some photos of the spot the customer would like it to be installed. The return needs to be installed more towards the furnace when connecting it to the plenum. This way the return is not across from the bypass duct on the plenum.
Full system cleaning on a gas system. The cleaning consisted of duct cleaning, blower wheel removal and cleaning, antimicrobial fog, and adding an air purifier to the system to help with the air quality and help maintain the system clean. After the deep cleaning we turned the system back on to make sure everything worked properly upon departure. System is running and cooling at this time.
Upon arrival, I found the outdoor unit not coming on. I opened the panel and discovered the contactor not pulling in. I confirmed that I had 24v coming outside, but it wasn’t passing through the high pressure switch. Also, I noticed that the capacitor was bloated. I spoke with the homeowner about the options to address the issue: 1. Replace the hugh pressure switch. 2. Bypass the high pressure switch (runs the risk of damaging the system is high pressure becomes an issue) 3. Replace the capacitor 4. Do nothing. The customer opted to install a new 40/7.5 capacitor and bypass the pressure switch. After getting the system operational, I tested the system to check for further potential issues. I noticed that the outdoor unit is in need a chemical cleaning, but the customer declined further repairs.
Upon arrival, I found the system was not functioning. I began to verify my power supply. I determined that the main breaker supplying the unit is no longer good. Customer will need an electrician to replace the main breaker before further testing can be done. The system needs 120 volts to work and is only receiving 96 volts.
TAX IS INCLUDED IN LUMP SUM PRICE 1. Enterprise level 870 ft.². Conventional system installation. 3 Ton Heat pump American standard equipment SEER 14 Complete system ductwork metal pipe through the office area. Copper lines Toilet exhaust fan in restroom Total cost $15,672 This estimate is based of the square footage with the customer has provided for all their buildings is all the same. The pricing for the equipment is only good for 15 days day of this estimate is being sent out.
Upon arrival homeowner stated that he had no concerns at this time but would like an estimate for duct cleaning. Preformed single system 2 zoned gas system cooling maintenance. We tested all electrical components on the inside unit, all tested within manufacturer specifications. We got a supply temp of 55 degrees coming out and a 75 degrees coming into he unit. Tested and treated drain line with total c. Client stated he did not need us to change his filters at this time. We proceeded outside to test all electrical components on the outdoor unit. All tested within manufacturer specifications. We tested start and run amps for the compressor and fan motors. The start amps on the compressor were testing on the high side of the range. The run amps for the compressor and fan motor were testing within manufacturer specifications. We rinsed the outdoor coil. We provided estimates for a hard start kit, quick blast valve and level one duct cleaning. Unit was cooling upon departure.
Arrived on site found thermostat set to 74 while indoor temp was 79 for unit above shelving. Proceeding to the outdoor unit I found the compressor and suction line completely frozen over. At this point i replaced the filters for both units and shut off the frozen unit. I informed the customer that I would not be able to diagnose this unit while it was frozen and would need to return after an hour or two. Upon my return I started up the previously frozen unit and it started up and ran without issue. I measured refrigerant pressures and found them to be within range. I also measured a cold 55 degree supply temperature with a 20 degree split. Unit in good working order upon departure.
Demand call for heat pump from 2017 using air filter 16*25*1 not cooling properly. Upon arrival the customer showed me the thermostat, attic access, and system outside. She also provided me with an air filter today to replace. During my inspection I turned the system on ac mode and turned it down, I did hear the blower running but it wasn’t throwing cool air. I went to the outside unit and found it to not be turned on. After further investigation I found the system to not be getting low voltage to it. The wire outside was very brittle and had signs of corrosion. I went up to the attic and checked for low voltage and the system wasn’t sending anything to the outdoor unit. I checked the float switch and it was activated causing the outdoor unit to not receive signal. I looked further into why the float switch activated and found the primary drain line to have a small clog, I informed the customer about what was going on and asked if she knew where the primary drain line terminates. Sh
Preformed safety check on single system straight cool 2023. We check all electrical components on the inside unit and lil electrical was testing within manufacturer specifications. We did notice the drain line did not have a quick blast valve and safety switch. We provided estimates for quick blast valve and ss3 safety switch. Temperature on the supply was 50 degrees, return was coming in at 68 degrees. We changed filter for the customer. We checked all outside electrical components. The Contactor was testing outside of manufacturer specifications. The capacitor was testing within manufacturer specifications. We tested run and start amps of the compressor and fan motors. Start amps of the compressor was testing outside of manufacturer specifications. Run amps for both fan and compressor motor were testing within manufacturer specifications. We provided estimates for a new Contactor and hard start kit. Unit was cooling upon departure
Ac preventative maintenance on a gas system from 2021 with an air filter 20*20*1. Upon arrival the customer showed me around the house and brought to my attention that there was some kind of biological growth in some of the vents. He also stated that he changes the air filter whenever he sees it to be dirty. During my inspection I conducted an air quality test, checked electrical connections and components, and inspected the ductwork for dirt buildup and to see how far along that growth has travelled through the system. The air quality test showed there to be a lot of particulate matter in the air as well as carbon dioxide and chemicals. The ductwork was very dirty and there was more growth through out the ductwork and plenum boxes. I showed videos and pictures to the customer of what the inside of their system looks like and they decided to get this issue resolved because they have a newborn with weak lungs and want her to come home to great quality air. The customer wants a full
Upon arrival customer stated that the ac for the kitchen area was not getting below 75 degrees with the thermostat set at 70. I proceeded to the outside unit and hooked up my gauges to check refrigerant pressure. Pressures were showing on the low side at 180 and the high side to be reaching 300. The outside fan and indoor fan were running as they should. Temperature ring supplied was 72 and return was at 82 degrees. I after further inspection I found that the compressor was not pumping the refrigerant through the system as intended. I provided customer with this information and they would like to speak to a comfort advisor. Unit was on but not cool in upon departure.
Arrived at our clients home for a system replacement estimate. The system is dedicated to the laundry and master bedroom. Mr Phipps is looking for a standard single stage system. He is unsure how much longer e will be in the home but did not want an estimate for anything higher than a 15 SEER. I created 2 estimates and explained the key differences with both options. He is actively shopping and has another company giving him an estimate later today. I will follow up tomorrow regarding his choice.
