Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Frank was awesome in explaining what was wrong and documented everything with pictures. He was not trying to sell me on everything little thing that could be done, But was helpful in explaining what really was broken and needed to be fixed soon or today. He was honest, respectful, kind and went out of his way to make the experience fantastic. I highly recommend him and his company. I was also extremely pleased and excited that the day I called I got someone out to fix the problem that day. That was impressive.
Overall Experience
Quality
Price
Convenience
Am so appreciative of the quality of time and expertise that went into the installation. Beginning with my initial call that was answered on a Saturday night followed by a Sunday consultation and Wednesday installation, Everyone with Adon provided exceptional customer service. The owner is fully involved and truly wants to do a great job for the customer. Am also pleased to support a local business vs a behemoth company where only sales matter. Many thanks to everyone at Adon for their kindness, assistance, professionalism and quality of service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Quick response, friendly and professional. Didn't feel rushed or pressured. I would use this company again and will recommend them to everyone I know.
Overall Experience
Quality
Price
Convenience
Very thorough, professional and clearly explained. Highly recommended.
Overall Experience
Quality
Price
Convenience
Adon was a wonderful company to work with. They were quick, helped to explain things, took their time to figure out the problem, and gave their honest opinions on what options we had to fix the problem. I would recommend them to anyone.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Frank was fantastic! He made sure we understood everything and answered all questions throughout the entire visit. He went above and beyond to ensure our units were serviced and that everything looked great.
Overall Experience
Quality
Price
Convenience
A blessing to know a company that hires honest and dependable employees
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I couldn’t be happier with the service provided by Alex. They were willing to price match a quote from another company and Alex went above and way beyond to take care of our system and even trouble shooting an issue that wasn’t his problem. He wanted to make sure everything was perfect before he left. Additionally, it’s rare to find someone so professional in both their appearance and customer interaction and someone who communicates so well. He really explained everything clearly and you could tell he takes pride in his job and work ethic. I can’t say enough nice things about him. He even honored the agreed upon price even though I know he could have charged us way more for the time he spent. It was so refreshing to meet someone so honest and friendly. Thanks Alex and thanks Adon!!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Found bad contactor and x2 bad fuse link for the heat kit causing 2 of the 3 legs of electric heat to not function. Replaced contactor under warranty and advise homeowner. We would order the fuse links and give him an update as soon as we have more information.
Upon arrival heat pump was heating in regular mode. Upon further inspection I found the heat kit to be failing at the sequencers. Client elected to have heat kit replaced under warranty.
Upon arrival, I found the thermostat blank. I went into the attic and discovered no power in the furnace. I proceeded to the main electrical panel and located a tripped breaker. I reset it and found that the switch in the attic was off. I turned it on and got power back in the unit. Customer needs to replace 16x25x4 filter. I cycled the heating 2 times and ensured it was going to work and satisfy the temperature demand. Customer is unaware of when the issue happened. From what I can deduce, is that the flue likely got blocked by ice and tripped the system. System is heating inside of manufacture specifications upon departure.
Preformed duct cleaning estimate. Offered several options to have full system cleaned. Along with having air scrubber installed and have a better filtration system installed. Client would like about a week to think it over.
Client stated that he wanted to check to see if the ducts needed to be cleaned. I inspected the units filter box and noticed the electronic air cleaner needed to be throughly cleaned along, with the full system. I presented client with pictures and options to get cleanings addressed. Client elected to have the full system cleaned along with the electronic air cleaner. I went ahead and cleaned the electronic air cleaner in today’s visit.
1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested for gas leaks 6. Tested functionality and cleaned flame sensor 7. Tested functionality and cleaned pressure switches and ports 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Tested functionality and visually inspected surface igniter 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14.Drain line tested with gallon of water for clogs and to push anything trying to solidify out Found no issues at his time unit is working well and as intended. Noticed no surge protection on unit. Recommend surge protection in order to protect equipment From surges.
Arrived on site for no heat on Goodman 90% furnace. Upon initial inspection I found water stains trailing down from flue pipe and landing on top of unit and trailing down the front of the door. I then inspected inside the unit and found water stains inside blower compartment and behind circuit board. I also noticed there was no indicator lights light up on the control board. Tested R to W and found 27 volts. Tested power to control board and found 120 volt coming in. Confirmed bad control board due to water damage coming from flue pipe to the roof. Informed customer he would need to get the seal on the roof addressed and I would need the circuit board in hand to further test the unit to ensure everything else is working properly. Advised customer we would give him a call once we have the board in hand.
Replaced blower motor and performed blower wheel cleaning. Tested and found heat to be working as intended pictures on other invoice.
Arrived on site, for no heat on electric heat unit. Found blower motor seized buzzing and refusing to spin. Found very substantial amount of dust build up on blower wheel. This is likely a major contributing factor to the blower wheel seizeing up. As dust on the blower wheel causes drag which causes the motor to work harder and ultimately shorten the life of the motor. Tested electric heat for power and resistance and found no issues. Tenet relayed information to the land lord and elected to replace the motor and wash the blower wheel give the new motor the best chance. Performed blower wheel cleaning and replaced motor. Tested heat strips to ensure they were still functioning properly and found no issues. Unit in good working order upon departure.
Upon arrival, I found the unit set to emergency heat. I tested the emergency heat and discovered a loss of power to one of the circuits. I went to the main panel and found the breaker off. I turned it on and the electric heat went back to performing at full capacity. I swapped it to heat pump heating and verified that it worked. With the amount of water dripping on the outdoor unit, I did not open the panel to prevent water damage to the components. System is heating in both electric and heat pump heating upon departure.
System Evaluation & Performance Summary We inspected your Carrier builder-grade HVAC system after concerns were raised about a loud compressor noise noted during a recent home warranty visit. Thank you for sharing the video—this was very helpful in our evaluation. After reviewing the footage and performing a full mechanical inspection, we’re happy to report that the compressor is operating well and shows no signs of mechanical failure. The noise captured in the video is consistent with a system being restarted before refrigerant pressures had time to equalize. When a system is not allowed a full 5-minute off cycle before restarting, this type of sound can occur and is not uncommon. Under normal operating conditions, the system is functioning properly. During our visit, we thoroughly checked the system’s electrical and performance readings. While overall performance was good, we did identify that the existing capacitor was at the end of its service life. To improve efficiency and pro
I arrived and replaced the zone board. After tested, I reached out to tech support for some clarification on things. With tech supports help, I was able to get the programming corrected and tested the emergency heat. The system is now able to heat with the heat pump and electric heat. I tested the zoning and found that the downstairs hardly gets air when both zones are operating. I advised the customer to leave the down stairs thermostat on 75 and upstairs on 71 to allow the downstairs to run by itself. This will give better airflow by not sharing it with another zone. System is heating in both cycles upon departure.
Upon arrival, I found that the unit was completely empty of refrigerant. I visually discovered oil in the airhandler from a leaking evaporator coil. I spoke with the home owner about options to address, and we came to the conclusion that system replacement would be the best options for them. The emergency heat is active and keeping the home warm. We are scheduled to return 1/29 between 10am-12pm to go over replacement options.
Checked all electrical out on both units everything is working and checked out how it was supposed to. Clients renewed their maintenance membership
