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Frank was awesome in explaining what was wrong and documented everything with pictures. He was not trying to sell me on everything little thing that could be done, But was helpful in explaining what really was broken and needed to be fixed soon or today. He was honest, respectful, kind and went out of his way to make the experience fantastic. I highly recommend him and his company. I was also extremely pleased and excited that the day I called I got someone out to fix the problem that day. That was impressive.
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Am so appreciative of the quality of time and expertise that went into the installation. Beginning with my initial call that was answered on a Saturday night followed by a Sunday consultation and Wednesday installation, Everyone with Adon provided exceptional customer service. The owner is fully involved and truly wants to do a great job for the customer. Am also pleased to support a local business vs a behemoth company where only sales matter. Many thanks to everyone at Adon for their kindness, assistance, professionalism and quality of service.
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Quick response, friendly and professional. Didn't feel rushed or pressured. I would use this company again and will recommend them to everyone I know.
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Very thorough, professional and clearly explained. Highly recommended.
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Adon was a wonderful company to work with. They were quick, helped to explain things, took their time to figure out the problem, and gave their honest opinions on what options we had to fix the problem. I would recommend them to anyone.
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Frank was fantastic! He made sure we understood everything and answered all questions throughout the entire visit. He went above and beyond to ensure our units were serviced and that everything looked great.
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A blessing to know a company that hires honest and dependable employees
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I couldn’t be happier with the service provided by Alex. They were willing to price match a quote from another company and Alex went above and way beyond to take care of our system and even trouble shooting an issue that wasn’t his problem. He wanted to make sure everything was perfect before he left. Additionally, it’s rare to find someone so professional in both their appearance and customer interaction and someone who communicates so well. He really explained everything clearly and you could tell he takes pride in his job and work ethic. I can’t say enough nice things about him. He even honored the agreed upon price even though I know he could have charged us way more for the time he spent. It was so refreshing to meet someone so honest and friendly. Thanks Alex and thanks Adon!!!
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Preformed heating maintenance on a gas single system. We tested all electrical components on the inside furnace. All tested within manufacturer specifications. We tested all safeties to insures they were in good working order. All safeties passed today’s inspection. Filter did not need to be changed at this time. We did notice that the client has uv lights installed inside the unit . Uv lights are in working order. We found that the unit did not have any type of surge protection. We spoke to the client about the benefits of having their unit protected from possible surges of power. Client elected to have two surge protectors installed on the inside unit as well as the outside unit. We changed the thermostat back to cooling and unit was in good working condition upon departure.
Arrived on site, home owner noticed water coming through ceiling below unit. 2015 heat pump. Found clogged drain line upon inspecting p trap and float switch. Unit was not shutting off when float switch was triggered. Also noticed line set insulation was leaking a substantial amount of water from poor connections. Proceeding to the outdoor unit I noticed oil around the suction line. I then checked for a leak at the valve core and found a refrigerant leak. Tightened valve core and leak went away. I then measured refrigerant pressures on the unit and found them to be slightly low, however I was not able to take accurate pressures as the outdoor unit was extremely dirty. I then tested the electrical on the outdoor unit and found the capacitor and contactor testing outside of manufacturer specifications. The contactor also had signs of pitting/burning and was also making a loud buzzing noise. The contactor allows power into the unit when the thermostat calls for it, and the capacitor adds
Retuned to our clients home to address uneven temperature throughout the home. We were able to coordinate the visit with Brenda and she gave us data to help understand the airflow concerns she was experiencing. We first proceeded to ensure that both damper motors were working properly. Once we confirmed that both damper motors were working properly we proceeded to test and measure airflow for the upstairs zone only first. I had Brenda follow me while Mathew adjusted the dampers from the attic. We immediately identified that the large supply vent directly over the second story rafters was pushing a significant amount of air out of it. We were able to damper this down and ensure other bedrooms for the upstairs zone were more evenly dispersed. We made all of the adjustments to Brenda’s satisfaction upstairs before pending the downstairs zone. When we ran both zones she measured how much the airflow was reduced. She agreed to monitor the home and airflow for 2 weeks and we also set the exp
Preformed a heating maintenance on a 2013 carrier straight electric single system. Tested all electrical and safeties on the heat kit. We found that one of the 5kw strips is not working properly. We also found that the blower and evaporator coil on the inside unit is extremely covered with dirt/debris. We have provided estimates for all concerns with the system at this time. Unit was shut off upon departure just as it was when we arrived. Scheduled to return 9/17/25 @10:00-12:00
Arrived on site, homeowner stated the unit was not keeping up with the set point. We initially proceeded to the furnace and found condenser running the drain line to be clear. Unit was expelling 80 degree air while compressor was running. At this point we measured refrigerant pressures and found them to be low. We then proceeded to the indoor coil and found a leak in the evaporator coil(video attached). We turned the breaker off at the condenser at this time to prevent further damage. We then provided the home owner options for addressing this issue. 1. Recharge system and leave it 2. Recharge and leak seal. 3 system replacement. Homeowner opted to replace the system with a 3.5 Ton AC-Gas System: Silver 14 and was available for the installation on Friday at 8:00. Deposit collected and remaining balance will be payed with credit card. Customer would like to keep his turbo capacitor from old system.
Arrived on site, found upstairs unit blowing warm air. Proceeded to the outdoor unit and found condenser running. However condenser was only expelling cool air. Tested capacitor, on 3Ton 2014 condenser and found it to be a bit low but within range. Measured refrigerant pressures and found them to be very low. Discussed with homeowner possible options for moving forward, including leak seal. Homeowner asked for a call in the morning to work out a time for the comfort advisor to visit. Unit unplugged at breaker upon departure.
Upon arrival, I learned from the customer that the issue had to do with the float switch. I investigated the issue brought to my attention. I found that the system was draining slow. I presented options to address the issue. The customer elected to only have me clear the drain. First I used a shop vac and followed it up with pressure. I flushed the drain after clearing it. The system is now draining properly and back to operating.
Returned to our clients home to concerns that the upstairs unit was not keeping up and cooling properly. We ensured the unit was running on second stage and we then began measuring the refrigerant pressures. We contacted technical support and informed them that the drywall cavity directly behind the thermostat was reading 81/82º while the resort of the walls were measuring 74º. Due to the drastic temperature difference tech support recommended a wireless temperature sensor be connected somewhere else in the room. And that it be left and monitored for 30 days. We ensured the Freon pressured were correct and presented the option for the wireless sensor to Paul. He agreed to try it and we will order the part. Once allocated we will contact him to return and connect the sensor. We did also use silicone to seal off residual heat that has been altering the accuracy of the thermostat. This was not suggest by technical support but seemed to help reduce residual heat affecting the thermostat
Upon arrival, I found that the system is low on R22. I spoke with the home owner about the issue. I explained that, I no longer carry R22 and can give a price for a new system. The customer explained that they would like to limp it along for a bit longer. I told her to keep us in mind when they are ready for replacement. System is still down. I had to research the equipment but according to my research the outdoor unit is from 1979.
system was not cooling due to pitted contactor. Replaced contactor under parts and labor warranty. after installation, checked system and system is running and cooling to manufacture specification.
Heat preventative maintenance on a heat pump from 2023 using air filter size aprilaire 910. Upon arrival the customer stated that the system has been running good without any issues but has noticed some dust around the house. The system does have a uv light and it’s still working, I recommended to swap the filter out every 3-4 months instead of the 6 months to help out with the dust because her ductwork is clean. During my inspection I checked temperatures, amps draws on heat strips, checked electrical connections and components, and changed the air filter out today. I did find a burning and arcing contactor due to the compressor starting heavy, it’s rated for 104 LRA and I’m reading 128 today. I got the customer involved and showed her a video I made and she decided to get a compressor saver today and we will be replacing the contactor under her 10 year parts and labor warranty. After repair I checked the compressor start amps and they were within range. System is heating proper
I performed a single system heating maintenance on a 2023 gas system. I checked amps, capacitors, flame sensor, pressure switch, burners, safeties, and cleanliness. The system is performing to manufacture specifications. I proposed 2 recommendations: air scrubber to help keep the system clean and treat the air. A surge protector to help protect the indoor equipment from shorting out from a power fluctuation. Customer was working and unavailable at the end of the call.
Client called in stating that their thermostat had no power and wasn’t connecting to their Wi-Fi. Upon arrival I inspected the thermostat and it was blank, i proceeded to check the up flow closet unit. I found the safety float switch to be tripped which is indicating a clog in the drain line, present customer with my findings and he elected to have he drain line cleared. I cleared the drain line and tested the drain line to insure it would drain properly. I treated the line with total c. Client also elected to sign up for our annual maintenance service. Unit was cooling upon departure.
Arrived on site, found thermostat set to off. Client stated electrician was working on breaker panel and he was having various issues around the house. Started inspection at the furnace and found the blower motor would run normally when calling for fan. However, when the unit was put into cooling the blower would cycle on and off with the compressor running the whole time. Tested outdoor electrical and found no issues and turned off breaker to the outdoor unit for remainder of testing. With the outdoor unit powered down the furnace was still doing the same thing. Measured low voltage 24v and high voltage 120v to the motor. When reproducing the issue it was found that the voltage would start out normal but, would drop to 18-19v on low and 90v on the high before the motor would shut down and restart at 24v and 120v. Homeowner then reproduced very similar symptoms on his microwave and washing machine. Advised customer that this was a power issue and he would need to contact that electrici
Arrived on site found thermostat powered down. Removed thermostat and found slightly loose common wire and tightened it up. Proceeding to the attic unit I found a blown fuse. All the symptoms of a short are present so I extensively searched for low voltage short and could not find one. Replaced fuse and unit powered on without issue and continued to run for 20 minutes. Discussed with homeowner that this is an intermittent issue which tells me the issue has to be with a circuit board having ruled out a short. The thermostat or the outdoor control board could be causing this issue, but the outdoor control board appears to be in good condition and working properly at this time. This leads me to believe that the thermostat is causing this issue.
