Upon arrival, I found the system was set to off. I proceeded to the thermostats, and I turned them on. The system began to work. I checked refrigerant, electrical, and drains. With some run time, the issue began to happen. The drain has lost its pitch due to sagging. A support will need to be installed under the drain to give it the needed pitch to drain. The indoor unit sits too low. This is causing the emergency pan to be almost level. This reduces the room needed for a good drain pitch. Also, I took notice that the blower motor is leaking oil and the outdoor needs a chemical bath. I provided options to address listed issues. Customer approved repair for the drain and signed of for a service agreement. I performed the first maintenance. Service fee waived.
