Brandon came with a trainee (Natasha). Both we very professional and polite. I liked the fact that they immediately put booties over their shoes upon entering my home, without being asked. Brandon did the furnace and a/c inspections promptly and took the time to answer all my questions, which was much appreciated. He even took the time to clarify which vents and intakes were which on the side of my home which was very handy since I just moved in a few weeks ago.