Came out within 1-hour of the call for service - Excellent response time. Took him no more than 10 minutes to install the motor...... just think $621.52 is pretty expensive for 10 minutes work ! ! ! I have purchased 4 air conditioners and 1 furnace since 1979 when Bob installed the air conditioner personally in my first and second house. Have been a loyal customer ever since. May have to shop pricing next time.