Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Samuel was able to see the problem immediately and do the repair/replacement right away.
Overall Experience
Quality
Price
Convenience
Tech appeared on-time and well equipped to completely assess the problem.
Overall Experience
Quality
Price
Convenience
Terrific. Hard working, professional, polite, & patient. Accomplished the job.
Overall Experience
Quality
Price
Convenience
The hose on the condensation pump for the A/C clogged up and water overflowed into the hallway and living room. I got an appointment the same day! Outstanding! The technician was able to clear the hose enough to buy me time to order a new pump. Otherwise, it would have meant leaving the unit turned off until a new pump arrived.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We appreciate being kept in the loop as we waited for the necessary part to repair our AC unit. Once we got word that the part was in, Josue arrived promptly at the appointed time and swiftly repaired it. Excellent job.
Overall Experience
Quality
Price
Convenience
Sam explained everything after he did the maintenance check....he was very polite!
Overall Experience
Quality
Price
Convenience
Motor replaced system now running just fine.
Upon arrival found drains to be clogged as well as refrigerant lines frozen over Gave customer quotes for replacing the coil and a new system
giving the customer quote for replacement
During inspection cooling was found to be a 16.5 split. Upon checking outside unit was found to be extremely clogged up causing the unit to not cool properly. During maintenence both disconnect boxes were found to be cracked and decayed so they were both replaced with new standard disconnect boxes.
Upon arrival found 3 drains to be clogged I unclogged said drains system is working properly at this time h m
System is working properly at this time Sent the customer quotes for repairs and replacement
Air handler run capacitor was lower mf than rating and blow motor and fan heavily caked in dust. Motor and fan pulled and cleaned then capacitor replaced. Seemed to return to normal function. Slight grinding sound shortly heard but could not replicate again.
Compressor windings and run capacitor were fried most likely due to a power surge.
Dual run capacitor was found to be totally dead. Replaced it now system performs as designed.
Drain line was found to be disconnected and partial obstructed. Drain line was then cleared and reattached everything appears to be draining properly no more water inside detected. Technicians recommended that mini split head be cleaned and presented customer with estimate for cleaning and customer will schedule service in the near future.
Install new coil system is working properly at this time
Compressor not showing signs or stress constant start and stop contributed to clogged drain line. Line cleared and jones valve installed for future service.
Refrigerant left reclaimed and replaced. Additional refrigerant added to make up for what was lost from leak. Coil replaced under parts and labor warranty. Coils acid washed and filter drier replaced.
Inspected evaporator coils and condensate lines for any build up or growth nothing was found strange oder determined to not be a/c related