Rick came out to install new part and checked out system and had it running to perfection. On time and wore covers on boots, very important to my wife.
Rick did a great job, however the lady that makes appointments forgot to schedule ours. We called for an appointment on Monday 11/2 to do our fall check and she told us she would schedule us for 11/12 from 1:00 to 3:00pm. When no one showed up by 3:00 on Thursday we called to see when the tech would arrive. The lady told us she forgot to log the appointment. I advised her that I took off work so I could be here so she needed to get someone out today. She said she was sorry and would get a tech out as soon as possible. We have been a good customer for over approx. 20 years and we have never encountered this. It also worried us that the lady initially told us she couldn't find our account in your files.
Very friendly, considerate, hard-working and very willing to answer any questions. I am so glad that he takes care of my air conditioning set-up so well. You are lucky to have such a great employee!!!
Kevin did an excellent job.
Rick was on time, very friendly, and answered all our questions. He performed a very thorough troubleshooting inspection, and recommended a solution. Our a/c is running great ever since. We have used AF1 in the past and were not disappointed this time in the service. Wish freon was cheaper, but I think it is what all the companies charge. But we did get to use a coupon on the service fee which was appreciated! :)
thorough diagnosis and quick resolution of problems. technician was clean, explained problems, offered solutions. wish I would have received a receipt for my records but did not.
Upon arrival found internal drain Pan cracked customer is going to go through last company who was out there to find resolution
Gave the customer quote for new system inside attic
1 system spring PM. Checked blower motor amps. Checked temperature differential. Air filter is clean. Evaporator is clean. Checked condensing unit. Checked refrigerant pressures. Checked electrical components. No issues found at this time. System is working as designed. Customer says nest thermostat has gone blank in the past. If it happens again customer will call us out so we can see whatâ€™s going on and replace thermostat if necessary.
1 system spring PM. Checked blower motor amps and capacitor. Checked temperature differential. Inspected evaporator and condenser coils. They are clean. Replaced air filter. Checked condensing unit motor amps and capacitors. No issues found at this time. System is working as designed. Customer signed up for 2 year membership special. Has 3 visits remaining.
Perform system maintenance recommendation is air quality improvement recommend hole house ionisation to make the filters last longer Only other thing of note is outside capacitor is showing signs of adverse wearing will monitor to see if degradation occurs
Customer wanted to get a price list of various services and will decide on any proactive plumbing services.
1 system spring PM. Checked blower motor amps. Checked temperature differential. Checked drain lines. Left new filter with customer. Checked condensing unit. Cleaned coil with water. Checked compressor and fan motor amps. Checked refrigerant pressures. No issues found at this time. System is working as designed. Sent customer quote for ecobee thermostat with extra pack of sensors.
Found bad capacitor replace System is working properly at this time
Ensure system was working to manufacturer specifications
Found bad heat kit relays switches transformer
Found system checking out to manufacturer specifications talk to the customer about replacing the thermostat as it is the most likely source of problems Customer agrees and will keep an eye on it
Found no faults with the system
Technician Ricardo perform a warranty mr. slim indoor blower wheel replacement reset the thermostat control reprogram the time and set back to heating at 80� customer can go ahead and set who would ever comfort you prefer no other issues found system is ready for a cold winter and hot summer
Technician Ricardo and Aaron performed diagnostic analysis on a carrier horizontal attic application found the flame sensor not providing enough AVE signal to the control board making it lockout on no flame sensed once the flame sensor was replaced the correct amount of millivolts was received and no other issues hound on the heating system
Technician Ricardo returned to replace outside air and defrost sensor on the Rheem 410 A heat pump system once both sensors were replaced double check free on levels to manufacture specs systems running correctly on both heating and cooling no other issues found system ready for a cold winter