Rick came out to install new part and checked out system and had it running to perfection. On time and wore covers on boots, very important to my wife.
Rick did a great job, however the lady that makes appointments forgot to schedule ours. We called for an appointment on Monday 11/2 to do our fall check and she told us she would schedule us for 11/12 from 1:00 to 3:00pm. When no one showed up by 3:00 on Thursday we called to see when the tech would arrive. The lady told us she forgot to log the appointment. I advised her that I took off work so I could be here so she needed to get someone out today. She said she was sorry and would get a tech out as soon as possible. We have been a good customer for over approx. 20 years and we have never encountered this. It also worried us that the lady initially told us she couldn't find our account in your files.
Very friendly, considerate, hard-working and very willing to answer any questions. I am so glad that he takes care of my air conditioning set-up so well. You are lucky to have such a great employee!!!
Kevin did an excellent job.
Rick was on time, very friendly, and answered all our questions. He performed a very thorough troubleshooting inspection, and recommended a solution. Our a/c is running great ever since. We have used AF1 in the past and were not disappointed this time in the service. Wish freon was cheaper, but I think it is what all the companies charge. But we did get to use a coupon on the service fee which was appreciated! :)
thorough diagnosis and quick resolution of problems. technician was clean, explained problems, offered solutions. wish I would have received a receipt for my records but did not.
I have also been to the parts shop and I believe that the shop employees have just as much knowledge of the trade and are just as courteous and helpful.
will NEVER use anyone else as long as you are around!
Very courteous and was done quickly.
Fan motor was seized and both capacitors out of spec and wired really oddly. Motor and capacitor replaced.
Upon arrival found bad thermostat installed non programmable system is working properly at this time
upon arrival found outside system to be operating within manufacturer specifications Check inside Electrical equipment check to drain's check safety switches check thermostat Everything is working properly at this time customer will continue to keep an eye on it and we will go from there
Technician dropped off and replaced 16x20x4 filter.
Technicians arrived and found system not engaging when cooling was called. Primary drain line was found to be clogged with debris and the secondary float switch was triggered. Technicians removed clog from drain and had to rebuild primary drain in order to clear debris and access filter. Existing 16x20x4 filter was found to be dirty and dust and debris were found on coil. During diagnostic the condenser did not engage and upon further investigation the high pressure lock out code was found. Technicians reset the system and replaced 45+10 capacitor with turbo universal capacitor and system began to cool. Technicians recommended replacing filter and continue annual maintenance to ensure system fall within proper specs.
Both systems inspected. One unit found to have a slight whine in the compressor, but everything reads normally.
Furnace door had come off. Once reinstalled the thermostat was unresponsive so it was replaced wih a honeywell programmable thermo.
18.5 at vents 19 at the unit
Float switch was tripped on system not allowing unit to run. Flushed and cleaned drain line. No other issues at this time. System is operating as designed.
1 system one time tune up. Checked indoor and outdoor units. Checked electrical components. Cleaned condenser coil. Checked capacitor and motor amps. Refrigerant pressures are good. Checked temperature differential. It is good. No issues found at this time. System is working as designed.
Routine maintenance filter changed. All electrical and temperature ranges measured inside found to be within normal operating ranges. Outdoor unit disconnect tested to be working as designed all electrical on outside unit also found to be within operating ranges. Total system is working in sync and to standard. Customer signed up for maintenance. 6 years paid ahead.
Replaced internal drainpan system is working properly at this time
Upon arrival found internal drain Pan cracked customer is going to go through last company who was out there to find resolution
Gave the customer quote for new system inside attic
1 system spring PM. Checked blower motor amps. Checked temperature differential. Air filter is clean. Evaporator is clean. Checked condensing unit. Checked refrigerant pressures. Checked electrical components. No issues found at this time. System is working as designed. Customer says nest thermostat has gone blank in the past. If it happens again customer will call us out so we can see whatâ€™s going on and replace thermostat if necessary.