Rick M was great, but our experience with AF1's scheduling was abysmal. We were promised a window of 2 - 5 pm. The tech arrived at 6:40 pm, after we had taken the day off from work to be present for the appointment, for an extremely late service call with no way to contact anybody who could do anything about it. What kind of administration sends a tech from McKinney across rush hour traffic on Friday to South Dallas? I assume the kind that won't hire enough tech staff to carry out calls in a timely manner. Rick was splendid--no criticism of him. Air Force 1 should refrain from selling high ticket AC systems, and then crippling their techs who are trying to serve the public on their behalf. As we see it, the responsibility for quality and service resides at the top of the organization. You failed to earn your Angies' List commendations this time. Give your techs support, hire some more of them with your profits, and provide the service your customers deserve.