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Overall Experience
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Overall Experience
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New unit was installed quickly but was very noisy after installation. New return ducts had to be installed to finally get operation to be quiet. IMO, that work should have been identified earlier. Workmanship was done well.
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I highly recommend this company 💯.. They explain all services! They go an extra mile to make sure you get longlife on the air conditioning unit.. We’re very pleased with company!!!AAAA ....James Gray is an excellent service Rep... Thanks so much!!
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Overall Experience
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It was great. One note. The e-mail report I got said I should have power protection for the system. The tech. Did not mention that. No explanation in the report if that is just a surge protector or something else.
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Alaska as well as Charlie has been right there to help however they can and particularly Charlie deserves 5 or even 10 stars for his help. This is in hope of helping your service, communication is cridical, I always want to give 5 stars. Even being a Holiday weekend, but going 5 days without AC does not seem to be the best service from my point of view. However not being able to get into a warehouse to get a necessary part(s) is almost as bad as not being able to escalate our problem to a supervisor that might help just because staff do not have a way to get in touch with him or even leave a message for him. A return phone call from Alaskan so we would know what's going on would be nice, I had to do all of them after the appointment booking call. Thanks for the loan of the portable room AC, the few degrees in seems of temp drop helps. Regards, Walter Rhudy
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Replacing indoor heat transfer media coil
Accommodated the customer ac unit for sufficient and cosmetic alterations; bringing up to code with the intent to offer extreme satisfaction
Upon arrival found hose clamp was not on drain line. supplied and installed clamp to secure issue. Unit is operational and all concerns have been addressed.
Install sediment trap on condensation and gas line
Preventive maintenance on split Goodman system
