When purchasing a big ticket item for my home, one of the things that I value the most is to be able to obtain an honest professional opinion as to which product best suits my needs and works for my home. After consulting with one of my coworkers, he recommended that I call Ambassador. He and his spouse were very pleased with the service they got from Bob Thibert. I met for the first time today with Bob to get an estimate for a new furnace and hot water tank, and I can say that he is a professional in every sense of the word; he is punctual, knowledgeable, great at explaining, he has his customers' best interest in mind, and based on my experience, he does not suggest pricey alternatives that do not give added value. Thank you Bob for getting back to me so promptly and for your professional advice! I look forward to having my new furnace and tank installed next week.