We have been trying to get our AC replaced by a well known local company for over a year and have received nothing but empty promises and failure to follow through. Arctic came out on time, gave a complete quote and delivered our AC on time with no problems or hidden charges. Roger and Jessy were polite, thorough and efficient.
Mike and Kevin were courteous and friendly good craftsmanship job done in timely manner would recommend Arctic to friends and neighbors Office was able to give me appointment in timely manner with unit being unfunctional
Response from Arctic Heating & Air Conditioning:
Thank you so much for the review. We understand that having ac during the height of the season is very important and we try our best to get to everyone in a timely manner.
Roger, Kael and crew did a fantastic job installing our heat pump. Their friendship and workmanship was wonderful.
Excellent technician , diagnosed problem in logical manner and felt very comfortable in explaining repair. You’re lucky to have him. Excellent representative for the company
We have been an Arctic customer for over 20 yrs Kevin and Troy were very professional and efficient in replacing our duct work under our house in a very timely manner Would definitely recommend Arctic Heating and Air
Mike was very thorough and knowledgeable. After he diagnosed the problem he made arrangements to correct the issue at a fair repair price. Mike also took time to explain to us in layman terms the cause of the unit issue and what service he provided to correct the problem. He further explained our options for available yearly maintenance service plans which we will consider to proactively keep our heat/air system in good condition. Appreciate the good reliable service.
Response from Arctic Heating & Air Conditioning:
Thank you so much for the 5 Star review Dale. We really appreciate the feedback. We always want to make sure you fully understand the situation and know what is going on with your system.
Shawn Michaels did an excellent job servicing our unit. He has excellent customer service skills. He is an asset to your company. We would recommend artic & heating to friends and family.
Jay was extremely thorough in checking my entire system and then kind enough to explain in layman terms everything he did. I'm very pleased with Arctic and all the employees I've had contact with. Great service, professional employees and reasonable pricing.
Our heat pump was 14 years old and for being three blocks from the ocean and 100 feet from the bay, it didn't owe us much. I am an engineer and know enough about HVAC equipment to ask the proper questions. Artic answered them all thoroughly and professionally. I shopped around for a more efficient unit and found spec item for spec item you can pay much more for a name. Artics brand is lesser known but stands tall against the common names like carrier. Artic has a ten year parts and labor Guarantee and the compressor has a lifetime guarantee. The crew was on time and set up for covid. The condensing ubit and AHU went in quickly. We bad a ding in a low ceiling on ourstairs but outside of that we were 100% satisfied. The unit has only been running for 48 hours but so car so good. We got the salt shield for extra life. .
He was wearing good at his gob. Will till all about a great job you done. Thank you
Installing a new 16 seer heat pump system in a single family home in Georgetown DE
Installing a new 16 seer Arctic Air heat pump system in a multi family residence in Ocean City MD. At the SurfCaster
Installing a new 16 seer Arctic air heat pump in a single family home in Rehoboth beach DE
Installing a heat pump system for a couple in Selbyville.
Performing a leak repair on a ductless mini-split system at a single family home
Repairing a leak on a ductless mini-split system at a single family home
Installing 2 arctic air heat pumps for a couple in ocean city.
Performing a coil cleaning for proper airflow across the coils to gage refrigerant balance.
Replacing a TXV and filter drier on a Lennox outdoor unit
Changing out the circuit board on a 16 SEER Amanda heat pump
Performing a leak repair on an outdoor Carrier heat pump unit.
Installing a new Arctic Air heat pump system in a single family home in Ocean City MD
Installing a heat pump system for a family in ocean city.
Installing a Mitsubishi 5 zone ductless system in a single family home in Berlin MD
Installing a new 16 seer system in a multi family residence at the seaside retreat