301 Washington Street
Berlin, MD 21811
410-641-1434

Local Reviews

Rated 4.9 out of 5 stars based on 301 customer reviews

Good price and very good service

Salesman did a very good job in explaining our heating & A/C needs and options. Installers kept us informed of their progress, answered our questions, and overall did a super job on the installation.

  • Overall Experience
  • Quality
  • Price
  • Convenience

semiannual inspection

Miguel is a very knowledgeable service tech, willing to answer all questions presented to him and also very friendly and pleasant while on duty. Would love to have him come back every time we need service.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Always professional.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great Service

The tech was very pleasant and did a great job in a timely fashion.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Awesome!

Getting a whole new Heating/AC System through Arctic was awesome! No problems and they went out of their way to accomodate.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great service — on time and courteous

As always Scott is polite and efficient. I thought there might be a problem with my unit. He discovered the problem and ordered the part. I can always trust him to do an excellent job.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great Service

Andrew called prior to arriving. The service was very thorough - booties over his shoes so dirt was not tracked in. He explained everything he had done - we should be good for another year!

  • Overall Experience
  • Quality
  • Price
  • Convenience

Perfecto

  • Overall Experience
  • Quality
  • Price
  • Convenience

great service

everything explained fully

  • Overall Experience
  • Quality
  • Price
  • Convenience

Extremely knowledgeable and helpful

John took the time to explain (what are for me) very complicated technologies related to our system (furnace, heat pump, etc.) , and was respectful, friendly, patient and polite, which are (unfortunately) very rare qualities in the service industries, based on my experience. It was a pleasure establishing a relationship with him.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Job Locations

Stephen R.

Stephen R. Job Checkin

Precision tune up - Comfortmaker 2 ton heat pump

Precision tune up - Comfortmaker 2 ton heat pump

Phillip P.

Phillip P. Job Checkin

Preformed maintenance and service on a Trane heat pump.


Phillip P.

Phillip P. Job Checkin

Preformed maintenance and service on a Trane heat pump.


Andrew N.

Andrew N. Job Checkin

Performed maintenance and service on comfortmaker heat pump


Josh B.

Josh B. Job Checkin

Completing installation of Arctic Air Heat pump system and Arctic Air Furnace/A.C. system for a family in Ocean Pines


Stephen R.

Stephen R. Job Checkin

Precision tune up - Lennox 2 1/2 ton heat pump

Precision tune up - Lennox 2 1/2 ton heat pump

Andrew N.

Andrew N. Job Checkin

Performed maintenance and service on carrier heat pump


Phillip P.

Phillip P. Job Checkin

Preformed maintenance and service on an ac/electric system.


Andrew N.

Andrew N. Job Checkin

Performed maintenance and service on Carrier heat pump


Phillip P.

Phillip P. Job Checkin

Preformed maintenance and service on a lennox heat pump.


Phillip P.

Phillip P. Job Checkin

Preformed maintenance and service on a Lennox heat pump


Phillip P.

Phillip P. Job Checkin

Preformed maintenance and service on 2 Lennox heat pumps.


Miguel A N.

Miguel A N. Job Checkin

Air conditioning service on Rheem heat pump system in Dagsboro de

Air conditioning service on Rheem heat pump system in Dagsboro de

Andrew N.

Andrew N. Job Checkin

Performed maintenance and service on York package unit


Kevin M.

Kevin M. Job Checkin

New heat pump installation