Tech arrived on schedule. He was friendly, explained what he was doing, and did a thorough preventive maintenance check. Unfortunately, perhaps coincidentally, or perhaps as a result of cleaning the condensate line and adding anti-algae tablets to the condensate pump, the pump began malfunctioning the same day. It ran continuously and got very hot, but stopped pumping water out of the reservoir. Another technician had to come out and replace the pump. I was very glad it was all fixed the same day.