Called me back promptly last night, was professional, answered all of my questions; was true to his word, called me back at 7:30am, came promptly, again explained everything, showed me a video of what was wrong, was able to make a temporary bandaid fix until the new piece comes in and is installed.
The service that was provided from the start when making the appointment through the job being completed was great and the team is friendly, polite and easy to work with.
Paul did a very efficient job of identifying the issue and made the appropriate repairs quickly.
Steve came to check out our Ac Unit he was professional ,knowledgeable, & did not rush.
Bruce was extremely professional and did an outstanding job.
We were so pleased with this service visit that we called the office immediately after it was completed to express our satisfaction with Paul---his knowledge and patience in explaining the system to us. He was very careful to not soil our carpeting or furniture.
A Star responded on a Saturday within 3 hours of my phone call. Paul the Service Tech was polite, professional and most important knowledgeable. He diagnosed the problem and corrected it in short order. Well done a Paul!
Extremely pleased by the service. Tech was amazing, a joy to work with, and completed work flawlessly. Sales person was thorough, detailed, and made me feel comfortable with my purchase.
I have never been disappointed by the service I receive from Astar. The workers are polite and always share their thoughts on what they think is best. They don't push the services they provide, only give you the knowledge to help you choose. I recommend them highly.
Had Harry come to check out some minor noise and blower problems on a recently installed heating unit. Could have just said, "well, that's normal" and left it at that, but he dug a little further and found a faulty motor drawing too much amperage, which may be the cause of the noise problem. The fact Harry went the extra mile to do the right thing is typical of the professionalism and dedication to customer service these guys have. Kudos!
Technician was very knowledgeable in the product and its install ,courteous and attentive to our needs.
New carbon/sediment filtration and softener system installation.
Installation of Lennox high efficiency furnace