I have been with Autumn for over two years and the tecks who have serviced our home have been professional. The tecks have been able to suggest proactive steps to keep us cool and warm in the winter. The Teck's are timely and knowledgeable.
Overall Experience
Quality
Convenience
Overall Experience
Quality
Convenience
Kolby was able to arrive earlier than expected which was a pleasant surprise. He was very knowledgeable and took extra steps to service and clean the unit when he found out I was preparing to sell my home. Very polite and friendly!
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As always, very friendly, knowledgable representative to check and recommend preventive service.
Overall Experience
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Convenience
Overall Experience
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Convenience
Fantastic service rep (Frank) Great customer service FRANK was polite, courteous and very knowledgeable about servicing our unit
Overall Experience
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Convenience
Overall Experience
Quality
Convenience
It started with a Groupon and they sent a guy out quickly I had questions after he was finished didn’t seem to get answers quite what I expected. Next day got a follow up call Jesse asked how things were I explained a couple of items sent them a video she said she look into it. Got a call from Veronica said they want to send a supervisor out James came out next day redid some things to make things a lot better. units in good shape now no charge for the follow up call. 5 ⭐️ recommend them again. Thanks, Steve
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Called for a preventative service appt. They had flexible time blocks to work within my schedule. They called when the tech was on his way, as a courtesy. I left work, met the tech at my house (right on time!). I felt valued and respected without being 'sold' on unnecessary services. I was advised of upcoming probable maintenance but certainly not pressured. I will 100% have them back for the heater preventative maintenance in December. Thank you!
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Preventative Maintenance and Outdoor Coil Clean on 2 Amana Gas Split Systems and 1 Carrier Heat Pump Split System
Two Preventative Maintenance Tune Up's and Condenser Coil cleans on 2 Trane Units.
Two Tune Ups and Condenser Coil cleans on two Trane units.
Did a tuneup on a Trane heat pump package unit.
Did a groupon tuneup and coil clean on a goodman gas split system.
Preventive maintenance tune up on an American standard package unit
Groupon tune up and coil clean on a Goodman has split
Groupon tune up and coil clean on a Goodman heat pump split system.
Heat check on a carrier gas split system
Groupon tune up and coil clean on an American standard heat pump package
Preventive maintenance heat check on an Amanda heat pump split systems
Doing a preventative maintenance tune up on a Trane gas furnace.
Doing a preventative maintenance tune up on a Trane heat pump system.
