I've had Bassett Services as my exclusive HVAC company for 23 years! During a severe cold snap my new furnace wasn't keeping up, so I called them and received same same day service. Turns out my electronic air filters were very dirty, causing the furnace to under-perform. Josh R. did some outstanding diagnostics and even checked things that weren't directly related to the issue. I was shocked when he told me no charge for today. Wow, what a great company that is 100% customer focused! I'm a customer for life. Thanks Josh and Bassett!
