Ray showed up to our house when the dispatch said he would and was very polite and professional. This was a service call not a maintenance call. Ray asked what we knew of the problem and used my information to expedite the diagnosis. Within 5 minutes of being there he had Diagnosed the problem and had the replacement part in his hand ready to go. Luckily for us it was a common part that needed to be replaced. He used previous technicians notes to help as well. Basset is lucky to have Ray as it is this type of professionalism that companies need in their workforce. Thank you Ray! Thanks Basset!
