During a routine service call, the Batchelor’s service man found & repaired a problem at our beach house, after contacting us because of the cost, for permission to proceed. He also alerted us to another issue at the house ( a plumbing problem that was not his responsibility) which avoided it becoming worse & causing damage. He went beyond the call of duty and we are very appreciative of his competency, efficiency and his communicating about the other problem. A+
