Brandon was so sweet, kind, and professional. I was told an appointment time of 10 and he showed up right on time. He took his time doing the tune up. While watching him I could tell that he actually cared about what he was doing. My outside unit is brand new. Brandon still took the time to inspect it and scrub it and wax it like it was his own personal sports car. 10/10 if there is such a thing. THANKS!