System went down after hours… went online to request an appointment…company called the next morning and less than 24hrs after system failed my A/C was up and running. Quick and excellent service by their technician Steve.
Excellent customer service
I have a new Energy efficient A/C unit on back order from the Carrier factory and they are keeping my old unit running until the new one arrives. Bay Area has always giving me great service. I called them this morning and they were here this afternoon. Everything is cool again.
Quick and correct. Didn't cost a lot . Thanks.
Incompetent… after I told the “tech” what was wrong, about 15 minutes later he came back and repeated what I told him. He proclaimed you have the lowest bid around. But still wanted to debate and connect the orange wire from the thermostat to the zone controller… that doesn’t go anywhere. He was adamant there’s no way we have heat… although we’ve had heat for years until a ruptured pipe shorted the zone controller. I’m not an HVAC apprentice or pro… I shouldn’t have to provide the solution. But we were charged the service call and given en estimate for repair with a 400% markup.
Arrived on time and was very pleasant and competent
Due to rain, maintenance was changed to another date.
Bay Area Air Conditioning has been our AC service provider since the beginning. They installed the heating/air conditioning equipment at the time of our home construction and have provided quality service ever since. The equipment is always maintained to the highest standards and the technicians always respond to our questions with a knowledgeable and logical answer. They always take time to explain what service was done and why. Rob Hirsch has been involved with the servicing of our equipment for several years and does an outstanding job. He understands the somewhat unique design of our system and knows exactly what it needs to keep it running trouble free.
Technician was patient with my questions as a new homeowner of the 5 ton unit.
Needed a new motor for our a/c unit...no heat w/o it. Tech was knowledgeable, professional and prompt. Got the motor delivered and installed within two days! Just before the ne t record cold night We have heat!!!
Wonderful, professional, honest work
very happy with mike
Checked operation of unit, replaced nhp with ecobee thermostat, unit is running normally at this time. Customer renewed silver membership.
Unit continues to run with stat off. Removed wires at outdoor board and still ran. Contactor stuck, replaced. Indoor Fan runs without call.Removed fan delay relay from unit and checked. See estimate for unit replacement. 2.5 ton Trane. Old r22 unit left estimate.
Performed the annual check up, all modes work properly at this time.
Annual service clean and check system, flush drain. System very old and inefficient. Consider unit replacement in near future for better reliability and comfort.
18x24x1 filter.installed filter back return grill drain line in the way unable to access filter on a/h no filter in unit at all check up complete flushed cleaned drain pan and line added dawn cycled tested unit running at this time homeowner would like invoice mailed
Checked the t-stat which customer said wasn't working. It was ON upon arrival, checked the COOL and HEAT modes, found nothing wrong, explained to the customer the heat mode operations. That was the Carrier system.
Found system was running fine with dampers open, but when two of the three were closed if had restricted airflow. Inspected dampers and found that one was not springing to open position which would cause an air dam. Second damper was covered in spray foam insulation and I could not fully guarantee that it was not going to cause issues, customer preferred both replaced at once. Replaced, system is now in good operating condition at this time.
Check up complete flushed cleaned drain pan and line added dawn cycled tested unit running at this time
Explained stat to homeowner
Found bad capacitor replaced capacitor unit is cooling at this time
Silver contract was quoted 207.00 on phone and letter in mail check up complete flushed cleaned drain pan and line added dawn cycled tested unit running at this time
Homeowner had tstat in auto function cool 74 and heat at 76 unit was cooling home then heating home programed tstat 78 cool and 76 heat in auto
Open capacitor in condenser not allowing compressor to run installed new capacitor cycled tested unit running at this time
Performed preventive maintenance. System is operating properly at this time.
Check up complete flushed cleaned drain pan and line added dawn cycled tested unit running at this time also changed filter