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Steve explained his services well, had a great positive attitude and answered all of my questions without hesitation. Made my questions sound important and made me feel confident with his qualifications.
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The technicians are consistently knowledgeable and help fix whatever the problem is. Such an incredibly honest company too.
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Overall Experience
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Convenience
Called Bay Area for a second opinion on my AC unit. Bill came out and was very professional. Fixed the problem with ease and told me that although my AC unit is coming up on replacing time it will work for now. Will definitely call Bay Area again for when it comes time to replace it.
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Matt is the fifth employee from Bay Area AC to come out to our house for sales, service, upgrades, etc. I would trust all of them entirely. This is the best company with the best employees ever. They all know what they are doing, are honest (refreshingly, even the salesman), and the company even registered our equipment for us so that Carrier would double our warranty (something that our previous company with Bryant didn’t do). We had several quotes before buying the system, and Jim was the ONLY one who did math calculations to recommend the size of the system we needed. ALL the others were emphatic that we needed one ton larger than we (and the Duke energy inspector) thought we needed. AND, they ended up being cheaper for like specifications and most or all the others. Amazing! Thank you, Matt et all.
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Overall Experience
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First time with Bay Area, very satisfied
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Overall Experience
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He didn’t even test the Mini Split unit. He just said, we won’t touch it. Why bother coming.
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Convenience
Found the system with a fault code 99. Found an over charged system. Set the system in a charging mode and adjust the charge to it's requirement.
Found the system with a fault code 99. Found an over charged system. Set the system in a charging mode and adjust the charge to it's requirement.
Found the system low on r22. Recommend having the system replaced as it's very old and leaking freon which is being phased out. Will request to have our Salesman contact the customer to talk to them about the replacement.
Found the system low on r22. Recommend having the system replaced as it's very old and leaking freon which is being phased out. Will request to have our Salesman contact the customer to talk to them about the replacement.
Found a clogged drain line. Flushed the drain system and removed water from the secondary drain pan. Also only found a 12 degree temperature split. Added two pounds of 410a. After adding the two pounds the system was doing 19 degree temperature split.
Found a clogged drain line. Flushed the drain system and removed water from the secondary drain pan. Also only found a 12 degree temperature split. Added two pounds of 410a. After adding the two pounds the system was doing 19 degree temperature split.
Need to order blower motor it cycles on when it wants to even with no calling unit running
Condenser fan motor bad not allowing compressor to run installed new condenser fan motor unit cooling at this time
Found a bad control board. Will need to have Harry look up the part information and price it for the customer.
Found a bad control board. Will need to have Harry look up the part information and price it for the customer.
upon arrival check and tested system, during diagnostic found high voltage wire exposure and may werw making contact with the metal of blower housing , advised client system condition and client is aware of electrical issues on the system, re insulated exposed wires and tightened connector , tested equipment operations several times, provides with system repairs quote and system replacement quote as well, in case of system repairs , call office to ordered parts replacement, at this time system is operating
upon arrival check and tested system, during diagnostic found high voltage wire exposure and may werw making contact with the metal of blower housing , advised client system condition and client is aware of electrical issues on the system, re insulated exposed wires and tightened connector , tested equipment operations several times, provides with system repairs quote and system replacement quote as well, in case of system repairs , call office to ordered parts replacement, at this time system is operating
The charges of this call was for the time of fixing wires...... is not a Service call or call back
The charges of this call was for the time of fixing wires...... is not a Service call or call back
