Matt was very pleasant and helpful by answering our questions.
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Steve arrived very promptly and knew exactly what was needed to fix the problem!! Awesome service!
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Mr Diaz is an excellent, professional, courteous and knowledgeable answering all my questions. My experience with Mr Diaz was outstanding. Also very thoroughly completed and solved the issue with my AC unit. Thank you will highly recommend.
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this is why we installed by bay area
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Excellent telephone demeanor from the office, on-schedule and friendly service. The tech knew what he was doing, explained everything along the way and had a great attitude. The post service follow-up was right there and very detailed reports were immediately available. Having been in the service industry for 3 decades, I began to think that the art of service has been lost. But Bay Area made me a believer again! Very highly recommended.
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Rob has been out to my house several times and he always does a great job.
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Robert took the time to explain how to best use the new system and options based on our needs. Took the time to make sure we understood all the functions. An outstanding representative for Bay AC
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Customer called due to no cool found system completely out of refrigerant. Leak searched system found leak in evaporator coil did not find a leak anywhere else no guarantee there is a leak somewhere else. Quoting evaporator coil replacement and or system replacement. System is not operating at this time.
Cleaned indoor and outdoor coils as well as drain line and treated drain pan with antimicrobial agent. Checked all electrical connections and amp draws as well as refrigerant circuit pressures and temperatures. Unit is running and draining fine.
Replace bad contactor and dual run cap also repaired wire end and suggest replacement left estimate on new equipment,
Found the system is low on charge, found a leak on the evaporator coil, also the condenser coil is very dirty and needs to clean up, emailed the estimates for the repair and the new system.
Found the system low on r22. Added 2 lbs of r22. The air handler is 15 years old and the condenser is 10 years old. The system is in poor condition and I'd recommend having it replaced. Leaving pressures 68/210
Tune up complete cleaned both indoor and outdoor coils checked system operations in cooling all ok. Cleared drain flushed with dawn and water verified system draining on its own added condensate tablets to drain pan. System operating and draining correctly at this time.
The unit was off, turned it on and checked, found nothing wrong, recommended to use the less air flow restrictive air filter.
Checked system unit is cooling and heating at this time
Performed preventative maintenance and cleaning. Checked all electrical connections and components. Checked refrigeration operations and pressures. Checked heat controls and operations. Cleaned indoor and outdoor coils. Cleared condensate drain and treated pan. Found no issues during this visit. System is in good operating condition at this time.
1 year labor and parts 5 year compressor
Cleaned indoor and outdoor coils as well as drain line and treated drain pan with antimicrobial agent. Checked all electrical connections and amp draws as well as refrigerant circuit pressures and temperatures. Unit is running and draining fine.
Found that the outdoor unit was not running and indoor unit fan was operating when I arrived. Brandon informed me that the indoor unit was not running before he reset indoor and outdoor units. Checked outdoor unit trouble codes and found a low superheat lockout which is typically caused by low airflow conditions. Indoor unit utilizes a frequency drive which is very sensitive to "dirty" energy. Brown out may have caused indoor unit fan to stop operating, which would then cause outdoor unit low superheat lockout. Reset lockout and saw system begin operating correctly. Verified blower belts are tight and return air filters are clean. I will speak with the office to determine if any further action is required.
Checked operation of unit, replaced nhp with ecobee thermostat, unit is running normally at this time. Customer renewed silver membership.
Started system in cooling and checked pressures and temperatures and aperage. System is running normally with no discrepancies.
