Dave considerately called 20 minutes before his ETA, and even arrived a tad early. He was very efficient, explained everything he was doing, and provided background information. Best of all, the AC was quickly working again! WooHoo!
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The technician, Matthew Johnson, is pleasant and professional. The service was a good value…technician was here for quite some time and filled me in on what he did. I’m very satisfied.
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We were pleased with the professional way Jose serviced our air conditioner. He was pleasant and mannerly.
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The service representative was prompt, mannerly, and thorough. The price was reasonable.
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They usually came when they made an appointment. There was a delay of one day for installation because of a breakdown of communication on their part. The cost was about the same as the last one I had installed. The service men were very pleasant even though they had to work in the heat and install it in a closet.
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Very dissatisfied with the service. They come out -- nothing gets done.
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Stephen provided great service! He was knowledgeable, thorough, helpful and very personable. I definitely want Stephen on any future service calls to my home. He is an asset to your company! 👍
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Dale was very thorough, timely, and courteous. We are very pleased and will continue being a customer of Bay Area.
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Your serviceman was extremely polite, helpful and very thorough!
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On time. Excellent customer service. Friendly tech who answered all our questions. Great job.
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Check up complete also instructed customer on filter
Inspected ductwork underneath trailer, found outer liner ripped in a few sections, inner line is still intact. Vapor barrier company told customer they felt air coming out of duct, however both supply ducts are in great shape. Told customer we would charge $425 to replace 14" return duct if she wanted. If she decides to have this done send me and another guy.
Replace x13 module system running normally at this time
Found wet switch tripped due to water on the wick. Dried switch out and reset. System began operating. Allowed condensate drain to saturate with water and then vacuumed pipes to remove any blockages. System is now in good operating condition at this time.
Service call completed, upon arrival tenant stated smoke was coming from vent, indoor fan motor was replaced recently bu homeowner, open system service panels notice run capacitor short and according to the technical data of blower motor need it a lower MFD capacitor than can cause blowers motor to seized or burnt out, system is 23 years old and is in very poorly condition, strongly recommended to replace system
Tagged door called and left voicemail customer did not answer phone or door rescheduling to return and perform mini split tune up.
Tune up complete cleaned both indoor and outdoor coils checked system operations in heating all ok. Cleared drain flushed with dawn and water verified system draining on its own added condensate tablets to drain pan. System operating and draining correctly at this time.
Homeowner picked up filters.
Maintenance completed, open system service panels, removed debris from drain pan, clean evaporator and condenser coil, check system operations, all systems vitals are good at this time
Call customer talked about filters
Tune up. Clean .condensing unit and wax.clean 0ut drain line with Dawn and water. Check static pressure and. Check operation and it's working good at this time. Check Refrigeration pressure please email receipt to customer
Completed annual Maintenance. Check all electrical connections, amp draws and refrigerant pressures. System is operating at this time. Customer given estimate for duct cover.
This is An Estimate to Install A New Carrier 14.5 seer Package Unit Heat Pump.
Found that during a call for heat, compressor would energize. Verified that system is not heat pump. Went to thermostat and changed programming to conventional AC with one heat. Tested thermostat operations after change. System was working appropriately, heat strips energized without compressor. Pulled thermostat off wall and installed AA batteries to retain programming. Verified that programming was still correct after buttoning up system. System is operating correctly at this time.