Tech was very cordial and polite. Dressed appropriately and am happy with his work. Couldn’t ask for anything more. Thank you.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Pointed out some other facts about the thermostat that were helpful and would be during the winter months.
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He went above and beyond to make sure our AC was working correctly. Came out within 1 hour of my phone call!
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I was very pleased with their prompt service and working around doctor appointments I had today. Jeff was very pleasant and thorough doing the service call.
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Pete is reliable, honest, tells it like it is, Great knowledge of his Air conditioners systems.
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Infinity T-Stat Shut Down - Torque lockout for 4hrs error message. Technician, Jeff Wood analyzed the system. Last Maintenance was done June 8th so it was no surprise to discover a clogged drain due to the Summer Elements. Jeff made sure there were no other issues that could cause a mechanical failure and offered suggestions for preventing a clogged drain through the summer months. Adding 1 Cup Bleach monthly to the drain will kill bacteria and it is best to Schedule Clogged Drain maintenance every 3-5 months after Spring Maintenance to prevent this point of failure in the future. Jeff is friendly and willing to share his vast knowledge with the homeowner. We are back up and running! Thanks, Jeff!
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Bill Haddix was professional, proficient, polite. I called mid-morning and before the end of the day my AC was working once again. Thank you for convenient, competent, quality service at a competitive price.
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Two service techs came to remove the old unit and install a temporary unit until our new one arrives. They worked fast and swapped the units, but they indicated they could not remove the old unit as promised, because it would not fit in their vans, so it is still sitting in my garage. Please remove the old unit ASAP.
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Pete is a very good technical man and has a high knowledge of the A/C unit that we have. Pete has kept our 13 year old unit operating for many years. He is knowledgeable of the new products and we accept his recommendation of the new unit that works best for our home. Pete is an outstanding person to deal with.
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Checked unit found that blower motor is bad. Ordered parts 187$ for blower motor. All ready charged for diagnostic fee.
Completed maintenance. Checked refrigerant pressures, temperature splits, and static pressures. Noticed low subcool, added 1 pound of 410a. System is now at proper subcooling. Vacuumed and flushed drain line. Washed and cleaned debris from outdoor unit. System is running properly at this time.
Completed maintenance. Checked refrigerant pressures, temperature splits, and static pressures. Vacuumed and flushed drain line. Cleaned indoor and outdoor coils. Cleaned outdoor unit. Filter change was recommended.
Flushed, treated, and tested the drain system. Also adjusted the pitch of the drain line at the air handler. If the problem happens again while need to have the cabinets moved so we can see how the drain enters the wall or run a new drain line.
Flushed, treated, and tested the drain system. Also adjusted the pitch of the drain line at the air handler. If the problem happens again while need to have the cabinets moved so we can see how the drain enters the wall or run a new drain line.
Routine Tune Up All functions and operations were normal and were within parameters Mail all copies, no email
Found drain had backed up and shut system off on safety float switch. Cleaned drain and treated. Drain is working now. Note: Drain has little pitch but possibly needs more. It should be good but if a problem with drain would become something of a problem then I would suggest adding more pitch.
Advise customer of thermostat features. System operating at this time.
No heat in defrost cycle, check fuse link. Replaced fuse link and test. System operating at this time. Warranty
Call back completed, upon arrival check system electrical components, noticed heater main wires wasn't connected, reconnected and check heating system and unit operations, all systems vitals are good at this time
Call back completed, upon arrival check system electrical components, noticed heater main wires wasn't connected, reconnected and check heating system and unit operations, all systems vitals are good at this time
Found heat strip had some loose and burnt wires. Repaired temporarily until new strip is installed.
The customer stated the system has been leaking 410a and the louver door won't close all the way. Found a small leak within the evaporator coil and the suction flare fitting at the condenser. The customer has a home warranty company and will be calling them cke the repair. I would recommend having the system replaced to have a warranty on the system.
10 YEAR PARTS AND 1 YEAR LABOR WARRANTY
10 YEAR PARTS AND 1 YEAR LABOR WARRANTY