Very knowledgeable and informative as to the next steps to take.
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Came out same day over the holidays. Gave us great information and important tips.
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The technician Came on time and got to work checking over my recently installed Carrier unit. There was a small odor intermittently from my air —“ conditioner “ that is an add on to my Carrier unit . It’s purpose is to prevent mold or allergens in my house. It makes peroxide naturally and I was not sure why it smelled like peroxide off and on. I was assured it’s no big deal to dial it back a bit and there will be no odor , I was told That the Add on to my Carrier unit will still remove allergens from of the air. Yea!! My daughter said my house smells really clean and fresh which was a bonus,,because a HEALTHY house was my goal. Joy The service call was a follow up, so no cost to me.
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Cliff was professional, thorough, knowledgeable and have great tips and answered all of my questions and concerns. Will definitely be using Bay Area A/C again!
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The technician was very knowledgeable, efficient, professional and polite. Very satisfied
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We usually get good service from your service technicians. However, Jeff went above and beyond and performed additional checks. A most thorough job, Jeff! Thank you.
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Pete is knowledgable, explains issues in layman terms and doesn’t try and sell you something you don’t need. Very trustworthy!
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Need to return to complete cleaning and install float safety switch
System was low on 410a refrigerant. Added 5 pounds to get unit working and advised custmer to be ready for system replacement soon. Suspect refrigerant leak in under ground lineset. Recommend replacement of lineset too when system gets replaced.
Cleaned out drain line that was severely blocked with heavy scale build up. Purged and flushed drain line. Restarted and tested cooling and drainage. Charged holiday rates.
2nd floor system. Cleaned indoor coil with coil cleaner and rinsed throughly. Vacuumed and cleaned drain line. Added drain tablets and viper pan spray. Sprayed entire coil and inside cabinet with disinfect. Restarted cooling and tested . Customer is not able to detect smell anymore.
Unit operating on arrival. Gather system information. Advise customer of service contract and warranty information.
System off on float safety switch. Flushed drain and pan, not much in drain line. Inspected drain pitch from unit to where it turns down wall. Good pitch. Tested drain for 20 minutes, all operating properly.
Upon arrival I found a crack in an pvc 90 degree elbow. I cut it out and reinstalled a new elbow. I reinstalled rubbatex and tested with a lot of water down drain. It is not leaking at this time.
Sealed around all leaks on supply plenum with spray glue ,tape and mastic. Added more duct washers to return plenum. Already had washers under mastic. Adjusted Remi halo per customer. Warranty.
Recall. Had to clear condensate pump discharge line under house again. Cycled pump several times to make sure it would drain. Discharge line may need to be rerouted if problem becomes worse in future. Discharge line is only 3/8" copper.
Cleaned out blocked drain line trap under unit in laundry room. Also cleaned out condensate pump and primary drain pan. Added drain tablets and viper pan spray. Restarted cooling and tested drain line and condensate pump several times.
Found compressor shorted to ground and not repairable anymore. System is 15 years old and is using old R22 that is being phased out of production. Do not recommend replacement of compressor due to age and R22 phase out. Quoted for new system Extended labor warranty $720.