Technician was very polite and did a great job in a timely manner. Thank you.
Peter was a great knowledgeable technician
I wanted an inspection on the HVAC unit for a house I am considering buying. I called them and the next day they came out and did the inspection, which was great. The inspector Pete gave me “3” options to choose from to replace it and also gave me some options to update the system. Really professional and upfront.
My AC was not cooling my house off. I scheduled a appointment on a Monday afternoon and had a technician the next day at 11AM. Friendly technician who explained everything. Time will tell if the problem is truly resolved but as far as customer service and response time I am more than satisfied.
Awesome experience with this company
Good guy explained everything
Very kind and explained everything
I'm plugged drain line on main house unit not the mini split this unit's not under warranty by us it's a re-unit customer has to be billed
Found drain plugged pretty bad. Cleaned and flushed with drain solve and 2 gallons of hot water. Vacuumed through another 2 gallons then treated with viper drain treatment and another gallon of hot water. Ran system for several minutes to make sure of good flow. Cleaned out overflow safety and reinstall. System now working properly.
Upon arrival the float was tripped. I vacuumed drainline and flushed multiple times. I removed top on condensation pump and cleaned. It is cooling and draining at this time. Cc on file
Upon arrival the blower module was not ramping up to speed causing unit to freeze. I submitted a request for quote because I was not sure of any warranty but looked new enough to have but was uncertain. Evergreen module would not work on this application. The young man there tried reaching parent but could not get her on the phone. He texted her.
Upon arrival I checked outside sub panel for condenser. Has 30 amp Siemens. Both up stairs and sub panel are marked wrong. They both say ac heat instead of one saying heat and the other ac. Just double checking before new install.
Cleaned OD unit, unable to access AH. RS for am call
24 volt auto fuse was tripping intermittently. Inspected 24 volt wires and found thermostat wire between indoor air handler and condenser had several bare spots of exposed wire its whole length. Pulled new thermostat wire Used 40 feet.
System was off on float switch safety due to blockage in condensate drain line. Cleaned and flushed drain line. Restarted and tested cooling and drain line. Water is now draining outside properly.
No power through float switch. Replaced float switch. System operating at this time.
System cleaning and tune up
Determined drain run has severe blockage Vacumed abap as well as garden hose flush Managed to get very minimal flow Added Drain Solv and made recommendations to customer Drain line may require a Drain Solv cleaning
Found drain and drain pan plugged. This caused system to shut off on safety switch. Cleaned drain and pan with drain solve. Flushed both with hot water. 4 gallons of hot water to get it cleaned. Vacuumed out drain and ran 2 more gallons through then treated with viper oil and pan treatment. System now draining properly nd cooling properly.
Clear drain and pan. Treat with drain cleaner. System operating at this time. Recommend replacing drain lines.
System working. Found G terminal loose. Customer had actually found it and needed confirmation.
Upon arrival I cut square openout of return duct. Then I pressure washed coil with shop vac connected to drainline. Theni removed panels and pressure washed the other side. Homeowner said last night it froze up and stopped working. After cleaning coil,pan and drainline I started system. The blower would not start. The cabinet bottom was wet from ice melting and control board lays on the floor. It got wet and blower would not start. I had to wire around board with relay to by pass board. It is now cooling until install hopefully.