great communication, quality service, friendly and knowledgeable technician.
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Matt was on time, courteous, performed his services in a timely manner, and cleaned up when done.
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Excellent Service
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Benson's have many good workers who complete their work very well. This chilly day, we watched as Shemai'ah Grooms checked the active and health of our heat and cooling machines. When we asked questions, he gave us clear answers, and we enjoyed the clear and helpful information that he shared as he finished his work. We thank Benson's for sending such a good and pleasant person like Shemai'ah Grooms!
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Matthew was on time, friendly, professional and efficient.
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Junior called ahead of schedule to see if he could come early- loved that! He was thorough, kind, and an overall wonderful technician.
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01/06/2026- I arrived on site to preform the wintertime one time tuneup. I found the outdoor unit coils to be dirty so I cleaned and cleared them to keep optimal airflow. I found the air filter to be dirty so I changed it with a customer provided 20x25x4 filter. I checked all the electrical equipment and found all to be working properly as well as pulling the correct amount of amperage. The only electrical component I found that was weak was the capacitor however it is still in the rated 10% rated margin, meaning that there is no need to replace it at this time due to it still within specifications. I have cleared and treated the condensate drain line, confirming that it is draining properly. I have confirmed that this system is heating, cooling, and operating properly at the time of service. The customer was curious about a different thermostat that has an auto feature, due to this I have emailed him a couple of estimates for this purpose.
Today I performed a winter time maintenance on a Bryant furnace and straight cool system. Everything is functioning as it should with all electrical components within manufacturer specifications. I tested for carbon monoxide today and found 0ppm across the entire house. The UV light installed within the cooling coil is still operational. Drain assembly treated with chemical today. Thank you for choosing
Today I arrived on site and performed a winter tune-up on the system. Here's a summary of the work completed: **System Overview** * Overall equipment condition is fair. * Indoor unit is located in the attic closet. * Outdoor unit is located on the side of the house. * Serviced the upstairs, downstairs, and office areas. **Filtration** * Checked the pleated 2-6" filter (size X8788). **Coils** * Condition of indoor coil is fair. * Condition of outdoor coil is fair. **Electrical Components (Tested and Working)** * Verified proper operation of the blower motor, condenser fan motor, and compressor. * Confirmed blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, and contactor are within specifications. * Checked and confirmed electrical wiring is working properly. **System Components (Inspected and Working)** * Confirmed blower wheel, secondary drain pan, primary drain pan, and electrical wires are secured and in good cond
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Checked the 20x20x1 pleated 1" filter; condition is fair. * Observed the indoor coil to be in fair condition. **Outdoor Unit (Heat Pump):** * Observed the outdoor coil to be in fair condition. * Tested and inspected the following electrical components, all operating within manufacturer's specifications: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring * Inspected the following components, all found to be in good working order: * Secondary Drain Pan * Primary Drain Pan * Electrical Wires Secured * Ductwork **System Performance:** * Return air temperature: 72.0°F. * Supply air temperature: 116.0°F. * Tested safety switch an
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Indoor Unit (Air Handler in Closet): Observed the overall condition as fair. Verified pleated 1" antimicrobial filter is in place. Filter size: 20x25. Observed the indoor coil condition as fair. Outdoor Unit (Heat Pump on Side of House): Observed the outdoor coil condition as fair. Tested and inspected electrical components: blower motor, condenser fan motor, heat strip kit, blower run capacitor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring – all working properly. Inspected components: blower wheel, primary drain pan, electrical wires secured, and ductwork – all in good condition. System Checks: Return air temperature: 72.0°F. Supply air temperature: 109.0°F. Cleared the condensate drain line and cleaned out the primary pan. Tested the safety switch. Verified the drain line is strapped. Restored power to the units. Checked thermostat batteries and test
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Located in the closet on the 1st floor. * Indoor coil condition: Good. * Replaced the pleated 1" filter (20x20x1). **Outdoor Unit:** * Located on the side of the building. * Outdoor coil condition: Good. **Electrical Components (Tested and Working):** * Blower motor. * Condenser fan motor. * Compressor. * Contactor. * Electrical wiring. **Inspected Components (Good Condition):** * Blower wheel. * Secondary drain pan. * Primary drain pan. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary pan. * Cleaned out the secondary pan. * Tested the safety switch. * Confirmed the drain line is strapped. **Other:** * Checked and replaced the batteries in the thermostat. **Temperature Readings:** * Return air temperature: 74.0°F. * Supply air temperature: 102.0°F. **Overall Equipment Condition:
Today I arrived on site and performed a winter tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Furnace in Attic):** * Observed the overall condition as fair. * Confirmed washable filter type. * Noted the indoor coil condition as fair. * Tested and inspected the blower motor, inducer draft motor, electrical wiring, contactor, and furnace control board; all are working within manufacturer's specifications. * Inspected the blower wheel, burners, exhaust flue, heat exchanger, primary drain pan, electrical wires, and ductwork; all are in good condition. * Measured return air temperature at 76°F and supply air temperature at 128°F. **Outdoor Unit (Straight Cool in Back Yard):** * Observed the overall condition as fair. * Cleaned the outdoor coil. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary pan and condensate pump. * Verified the drain line is strapped. **Other:** * Restored power to the units.
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Air Filtration: Replaced the pleated 1" filters with the customer's spare filters. Filter size: (2) 14x20x1. Indoor Unit (Water Source in Crawl Space): Confirmed the indoor coil was clean. Outdoor Unit (Package Unit): Confirmed the outdoor coil was clean. Electrical Components (Tested and Working): Verified proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. Component Inspection (Good Condition): Confirmed the blower wheel, primary drain pan, and electrical wires were secured and in good condition. Condensate Drain System: Cleared the drain line and cleaned out the primary pan. Confirmed the drain line is strapped. Temperature Readings: Return air temperature: 77.0 Degrees Fahrenheit. Supply air temperature: 115.0 Degrees Fahrenheit. Additional Actions: Dusted the the
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Verified the air handler is located in the closet. * Confirmed the unit services the whole home. * Replaced the filter with a spare antimicrobial filter provided by the customer. * The filter size is 23.5x21.5. * Inspected and found the indoor coil to be in good, clean condition. **Outdoor Unit (Heat Pump):** * Verified the heat pump is located in the back yard. * Inspected and found the outdoor coil to be in good, clean condition. * Tested and inspected the following electrical components, all working within manufacturer's specifications: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Fan Run Capacitor * Compressor Run Capacitor * Contactor * Electrical Wiring * Inspected the following components and found them to be in good working order: * Blower Wheel * Pri
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Garage):** * Observed the unit to be in fair condition. * Confirmed the indoor coil is clean and in fair condition. * Noted the filter size is 12x12x2 and 20x20x2; the customer has spare pleated 1" filters and will replace them. **Outdoor Unit (Heat Pump on Side of House):** * Observed the unit to be in fair condition. * Confirmed the outdoor coil is clean and in fair condition. **Electrical Components:** * Verified proper operation and amperage within manufacturer specifications for: Blower Motor, Heat Strip Kit, Condenser Fan Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Compressor Start Capacitor, Contactor, and Electrical Wiring. **System Components:** * Confirmed the following components are in good condition and working properly: Blower Wheel, Primary Drain Pan, Electrical Wires Secured, and Ductwork.
Today I arrived on site and completed the following maintenance and inspection tasks: **Indoor Unit (Air Handler in Attic):** * Verified the indoor unit is in good condition. * Replaced the air filter with a spare 20x20x1 antimicrobial filter provided by the customer. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump on Side of House):** * Verified the outdoor unit is in good condition. * Confirmed the outdoor coil is in good condition. **Electrical Components:** * Tested and confirmed the proper operation of the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring within manufacturer specifications. **System Components:** * Inspected and verified the good condition and proper operation of the blower wheel, heat exchanger, secondary drain pan, primary drain pan, and secured electrical wires. **System Performance:** * Measured a return air temperature of
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Indoor Unit (Air Handler in Attic): Unit condition: Fair. Filter: Pleated 2-6", 20x25x5. Checked and washed the filter. Indoor coil condition: Fair. Outdoor Unit (Heat Pump in Back Yard): Unit condition: Fair. Electrical components: Tested and inspected: Blower motor, condenser fan motor, heat strip kit, blower run capacitor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all working properly within manufacturer's specifications. Components inspected and in good condition: Blower wheel, primary drain pan, electrical wires secured, and ductwork. System Performance: Return air temperature: 72.0°F. Supply air temperature: 101.0°F. Condensate drain system: Cleared drain line. Cleaned out primary pan. Tested safety switch. Confirmed drain line is strapped. Additional Actions: Wore shoe covers. Restored power to the units. Checked thermostat batteries and op
Today I arrived on site and performed a winter time tune up on your system. Here's a summary of the work completed: **Filtration:** * Replaced the 20x20 pleated 1" filter with a spare antimicrobial filter provided by the customer. * Checked the new filter. **Coils:** * Observed the indoor and outdoor coils to be in fair condition. **Electrical Components (Tested and Working):** * Verified proper operation of the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. **Components Inspected (Good Condition):** * Confirmed the blower wheel, secondary drain pan, primary drain pan, and electrical wires are secured and in good working order. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and secondary pans. * Tested the safety switch. * Confirmed the drain line is strapped. **Other:** * Dusted the return grills an
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Verified the overall equipment condition is good. * Confirmed the indoor coil is in good condition. * Checked the pleated 20x25 filter and confirmed it was recently changed. **Outdoor Unit:** * Verified the overall equipment condition is good. * Confirmed the outdoor coil is in good condition. **Electrical Components:** * Tested and inspected the blower motor, blower run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. **System Components:** * Inspected the blower wheel, secondary drain pan, and primary drain pan; all are in good condition and working properly. **System Testing:** * Tested for carbon monoxide; reading was 0.00 PPM. * Measured return air temperature at 70.0 degrees Fahrenheit and supply air temperature at 108.0 degrees Fahrenheit. **Condensate Drain System:** *
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Indoor Unit (Air Handler): Located in the crawl space. Observed the indoor coil to be in fair condition. Verified the pleated 1" filter (20x20x1) needs replacement soon; customer will handle. Inspected the blower wheel, primary drain pan, electrical wires, and ductwork, all in good condition. Outdoor Unit (Heat Pump): Located on the side of the house. Observed the outdoor coil to be in fair condition. Tested and confirmed proper operation of the blower motor, heat strip kit, condenser fan motor, blower run capacitor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. System Checks: Return air temperature: 70.0°F. Supply air temperature: 109.8°F. Cleared the condensate drain line and tested the safety switch. Confirmed the drain line is strapped. Restored power to the units and tested thermostat operation. Today I arrived on site