I have been a Benson's customer for over 20 years and this is my second HVAC system with them. As I have come to expect, Benson's provide excellent service when my unit recently shut down on a Sunday afternoon and Phillip Rutledge, my technician, was here within 45 minutes of my call. He did a wonderful job. A new fan assembly had to be ordered and he tracked it through the ordering process. He and his sidekick even did the fan installation during a rain storm so I would not have to go another night without AC. Job well done!
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Aidan Downs provided superior service on his annual HVAC assessment and inspection at our home. He was very thorough, answered all of our questions, and took the time to share with us his observations of the condition of our air handler and compressor unit. He also re-checked his work to ensure that all the cabinets were closed completely and no objects were left laying around. I wish all the staff were that precise and dedicated!
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As always, Benson’s technicians are courteous. Kilian arrived on time, performed the required maintenance inspection and informed us of the issues found. We were advised of nature of the issues and recommended remedies.
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Perry was timely after receiving the arrival notification. He was friendly and respectful. He and Robert serviced A/C timely.
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Lee did a great job. took care of everything timely and professionally.
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Arrive on time. Friendly and knowledgeable Your company always hire the best technicians. Keep up the good work!
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Very thorough with scheduling, prompness, thorough explanation pre and post service. Appears to be knowledgeable and courteous. I hope he stay with the company. I would like for him to be the technician for both properties.
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The service man was very knowledgeable of what he had to do and very respectful.
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I have always been satisfied with Benson’s service team. They are polite, knowledgeable, and do a great job!
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Returned and replaced the fan motor, fan blade, dual run capacitor and the contactor. Fired system off and let it run for 15 minutes while monitoring system operations. System is cooling properly at this time.
06/27/2025- I ordered the replacement parts from carrier, they are not in stock and will be shipped to carrier either Monday or Tuesday. Once the parts are delivered we can call to schedule the replacement job with the customer. 07/02/2025- I arrived on site to replace the faulty TXV and filter drier. This units warranty has expired. After installation of the new equipment I preformed a nitrogen pressure test and leak search, and have confirmed that the unit holds pressure with no leaks. I then pulled the unit in a vacuum below 500 microns before charging the unit back up with a factory charge of 410A refrigerant. All pressure and temperatures are within spec and the unit is getting good heat transfer, however I was unable to get the temperature split since the homeowner wasn’t home. We will have to rescheduled this maintenance for another time when someone is home to let us in. However the unit is working properly at the time of repairs.
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Attic Closet):** * Verified the unit services the whole home. * Confirmed the pleated 1" filter was recently changed by the customer. * Observed the indoor coil is clean and in good condition. * Inspected the blower wheel, secondary drain pan, primary drain pan, and electrical wires, all found to be in good working order. **Outdoor Unit (Heat Pump on Side of House):** * Observed the outdoor coil is clean and in good condition. * Tested and confirmed proper operation of the blower motor, condenser fan motor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. **System Performance:** * Measured a return air temperature of 72.0°F and a supply air temperature of 57.0°F. * Cleared the condensate drain line and cleaned out both the primary and secondary drain pans. * Tested th
I performed a summer time tune up on a heil heat pump
Today I arrived on site to perform routine maintenance on the HVAC system. **Indoor Unit (Air Handler):** * Verified the air handler is located in the garage and services the whole home. * Washed the washable Accuclean filter and confirmed it's in good condition. * Inspected the indoor coil and found it to be clean and in good condition. **Outdoor Unit (Heat Pump):** * Confirmed the heat pump is located in the backyard. * Verified the outdoor coil is in good condition. **Electrical Components:** * Tested the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer specifications. **System Components:** * Inspected the blower wheel, heat exchanger, primary drain pan, electrical wires, and ductwork; all are in good condition and working properly. * Overall equipment condition is good.
Today I arrived on site and performed a summer time tune up on the system. Here's a summary of the work completed: **Filtration:** * Replaced the pleated 1" filter with a spare 20x25 filter provided by the customer. **Electrical Components (Tested & Working):** * Verified proper operation and amperage of the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. **Components (Inspected & Working):** * Confirmed the blower wheel, secondary drain pan, primary drain pan, and electrical wires were secured and in good condition. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the secondary pan and primary pan. * Tested the safety switch. **Other:** * Dusted the thermostat. * Restored power to the units. * Tested thermostat operation. **Measurements:** * Return air temperature: 74.0°F. * Supply air temperature: 56.0°F.
Today I arrived on site and performed a summer tune-up on your system. Here’s a summary of the work completed: **Indoor Unit (Air Handler in Garage):** * Checked the pleated 1" filter (size 15x 3/4). Noted customer has spare filters and will replace it themselves. * Observed the indoor coil to be in fair condition. **Outdoor Unit (Heat Pump on Side of House):** * Found the outdoor coil to be in fair condition and clean. **Electrical Components:** * Tested and confirmed the following components are working properly within manufacturer's specifications: Blower Motor, Condenser Fan Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, and Electrical Wiring. **System Components:** * Inspected and confirmed the following components are in good condition and working properly: Blower Wheel, Burners, Exhaust Flue, Heat Exchanger, Primary Drain Pan, and Secured Electrical Wires. **Measurements:** * Measured a return air temperatu
Today, I arrived on site and performed a summer time maintenance on your HVAC equipment. Here is a summary of my findings and recommendations: Overall Equipment Condition: - Fair Location, Type, and Picture of Indoor Unit: - Attic - Air Handler Area Unit Services: - Whole house Filtration: - Pleated 2-6" filter was replaced today Filter Size and Picture of filter: - 20x25x4 Condition of Indoor Coil: - Recommend cleaning in place - Fair condition, dirty Location, Type, and Picture of Outdoor Unit: - Side of house - Heat Pump Condition of Outdoor Coil: - Good condition - Cleaned today Tested and inspected these electrical components on your equipment and they are working properly within manufacturers recommended specs and amperage's: - Blower Motor - Condenser Fan Motor - Compressor - Compressor Run Capacitor - Fan Run Capacitor - Compressor Start Capacitor - Contactor - Electrical Wiring Tested these electrical components on your equipment and they are not working properly or not within
Today I arrived on site and performed a summer tune-up. Here's a summary of the work completed: **Indoor Unit (Attic/Garage Furnace):** * Confirmed the indoor unit is in good condition. * Verified the indoor coil is clean and in good condition. * Replaced the pleated 2-6" filter. * Customer requested additional filters for a future charge. **Outdoor Unit (Side of House Straight Cool):** * Confirmed the outdoor unit is in good condition. * Verified the outdoor coil is in good condition. **Electrical Components:** * Tested and confirmed proper operation of: * Blower Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring **System Components:** * Inspected and confirmed good condition and proper operation of: * Blower Wheel * Burners * Exhaust Flue * Heat Exchanger * Secondary Drain Pan * Primary Drain Pan * Electr
Today I arrived on site and performed a summer tune-up on your system. Here’s a summary of the work completed: **Indoor Unit Service:** * Replaced the pleated 1" filter (size 14x14). * Observed the indoor coil to be in fair condition. **Outdoor Unit Service:** * Observed the outdoor coil to be in fair condition. * Verified the following electrical components are working within manufacturer specifications: Blower Motor, Condenser Fan Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Compressor Start Capacitor, Contactor, and Electrical Wiring. * Confirmed the following components are in good working condition: Blower Wheel, Secondary Drain Pan, Primary Drain Pan, and Electrical Wires Secured. **System Checks & Adjustments:** * Cleaned out the condensate pump and cleared the drain line. * Measured a return air temperature of 77.0°F and a supply air temperature of 57.0°F. * Dusted the thermostat and return grills. * Restored powe
Today, I arrived on site to perform maintenance on the HVAC system. Overall Equipment Condition: * Condition rated as fair. Indoor Unit Details: * Located in the attic and garage. * Services the whole home. * Filtration system checked today with a pleated 2-6" filter. * Filter size is 20x25x4, and it was inspected. Indoor Coil Condition: * Rated as fair and clean. Outdoor Unit Details: * Located on the side of the house. * Outdoor coil condition is fair and clean. Electrical Components Tested: * Blower Motor: working properly. * Heat Strip Kit: working properly. * Compressor: working properly. * Compressor Run Capacitor: working properly. * Fan Run Capacitor: working properly. * Contactor: working properly. * Electrical Wiring: working properly. * Electric Heat Strip Kit Safety's: working properly. * No components found not working properly. System Components Inspected: * Blower Wheel: in good condition. * Primary Drain Pan: in good condition. * Electrical Wires: secured. Temperature R
Performed a quarterly preventative maintenance on the Hvac equipment. Tested system operations on the 6 heat pumps, 2 dehumidifier’s, wine cooler, and 4 air purifiers. Tested thermostat operations, cleared all the drain lines, checked the filters, dusted off the 4 purifier filters, and cleaned the condensers outside. The systems are working properly at this time. I will order new filters for everything except the dehumidifiers then come back out to install. Billable
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Air Handler):** * Located in the closet; unit services the whole home. * Observed the indoor coil is in fair condition; recommend a duct cleaning. * Checked the pleated 1" filter (16x20x1). **Outdoor Unit (Heat Pump):** * Located in the backyard. * Cleaned the outdoor coil, which was in fair condition. **Electrical Components:** * Tested and inspected the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. **System Components:** * Inspected the primary drain pan, electrical wires, blower wheel, and ductwork; all are in good condition and working properly. **System Testing & Adjustments:** * Measured a return air temperature of 72.0°F and a supply air temperature of 54.0°F. * Cleared the condensat
Cleared condensate drain with treatment and the shop vac. Verified the drain was operating as it should by running a gallon of fluid through the condensate drain.
Everything checked out at today’s visit. We did not find anything that would shorten the life of your unit or cause decreased efficiency. The outdoor coil was thoroughly rinsed of debris today. We also cleared the drain line and primary drain pan. All electrical components look good and have minimal wear so far. Thank you for choosing Please see form attached for more details.