The techs came out Friday and did a six month check up. No issues. Today is Saturday and the unit is shutdown. So I called and they said the soonest they can get somebody out here is tomorrow. So I’m not really sure you want me to answer the questions.
Overall Experience
Quality
Price
Convenience
Awesome service, didn’t have to wait til Monday. Thanks Ray. Hope you got a good lunch.
Overall Experience
Quality
Price
Convenience
Hunter, our technician, was very knowledgeable and competent. He listened to me explain the issues my family was experiencing and troubleshooted our HVAC until he could accurately diagnose our problem. I am very satisfied with my experience and will call Benson’s again.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We have had multiple service techs fron Benson’s. I usually have to call for return trips as things not done. Not this time! Very polite and careful with tasks.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jeremy was very thorough and give honest information. Great guy!
Overall Experience
Quality
Price
Convenience
Hunter is courteous and takes the time to explain what he is doing.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I would have Jeremy Beech service my Heating and Air conditioner anytime. Good man.10 🌟. Thank you
Overall Experience
Quality
Price
Convenience
Mr. Grooms performed the service and reported the results to me when he finished. I was pleased with his performance.
Overall Experience
Quality
Price
Convenience
Shemai’ah Was prompt, polite, and professional!
Overall Experience
Quality
Price
Convenience
Today I arrived on site and performed a summer tune-up on your system. Here’s a summary of the work completed: **System Assessment:** * Overall equipment condition assessed as fair. * Indoor unit located in the attic. * Outdoor unit located in the back yard. * System services the whole home. **Component Inspections & Testing:** * Checked the pleated 1" filter (20x20). * Indoor and outdoor coils are in fair condition. * Tested and inspected the following electrical components, all operating within manufacturer's specifications: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring * Inspected the following components, all found to be in good working order: * Blower Wheel * Secondary Drain Pan * Primary Drain Pan * Electrical Wires Secured **Measurements & Adjustmen
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Unit Assessment:** * Overall equipment condition rated as fair. * Indoor unit located in the garage, servicing the whole home. * Outdoor unit located on the side of the house. * Both indoor and outdoor coils are in fair condition. **Component Testing & Inspection:** * Tested and inspected blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring; all operating within manufacturer specifications. * Blower wheel, primary drain pan, secondary drain pan, and electrical wires secured, all inspected and found to be in good working order. **System Maintenance:** * Checked pleated 1" filter (size 20x20). * Cleared condensate drain line. * Cleaned out primary and secondary drain pans. * Tested safety switch. **Final Checks:** * Return air
Diagnostic/ Burning smell from indoor unit. Found the blower motor running slowly and heating up. Checked the capacitor for the motor and found it to be dead, not registering any MFD on my meter. I replaced the capacitor and tested operations. The system is cooling properly at this time. Waived trip fees because of recent maintenance.
Today I arrived on site and performed a summer tune-up on the system. Here's a summary of the work completed: **Filtration:** * Replaced the Respicare filter with a spare provided by the customer (16x25 size). **Electrical Components (Tested and Working):** * Verified proper operation and amperage within manufacturer specifications for: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring **Component Inspection (Good Condition):** * Confirmed the following components are in good working order: * Blower Wheel * Secondary Drain Pan * Primary Drain Pan * Electrical Wires Secured **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and secondary drain pans. * Tested the safety switch. **Other:** * Dusted the thermostat. * Restored pow
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Crawl Space):** * Checked the 16x20 washable, pleated filter (2-6"). * Observed the indoor coil to be in fair condition. **Outdoor Unit (Back Yard):** * Observed the outdoor coil to be in fair condition. **Electrical Components (Tested and Working):** * Verified proper operation and amperage of the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. **System Components (Inspected and Working):** * Confirmed the blower wheel, secondary drain pan, primary drain pan, and electrical wires are secured and in good condition. **System Performance:** * Measured a return air temperature of 75.0°F and a supply air temperature of 61.0°F. * Cleared the condensate drain line, cleaned out the condensate pump, and tested the safety
Replaced old coil with new coil pressure tested to 350 for 30 minutes put it on a vacuum until it dropped down below 500 µm then charge the system back up. Made sure everything was working properly. Everything is working properly at this time.
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **GARAGE ATTIC INDOOR (Air Handler - West Side):** * Verified the unit is in good condition. * Confirmed filter size is 20x20x4. * The existing pleated 2-6" filter was checked. * Customer will provide their own replacement filters. * Confirmed indoor coil is clean and in good condition. * Tested and inspected electrical components: * Blower motor * Blower run capacitor * Electrical wiring * Inspected components: * Blower wheel * Secondary drain pan * Primary drain pan * Electrical wires secured * Ductwork * Measured: * Return air temperature: 75.0 Degrees Fahrenheit * Supply air temperature: 59.0 Degrees Fahrenheit * Addressed condensate drain system: * Cleared drain line * Cleaned out primary pan * Cleaned out secondary pan * Tested safety switch **GARAGE ATTIC OUTDOOR (Heat Pump - Side
08/15/2025- I arrived on site to find the unit freezing up due to a bad blower motor. The loud noise the customer heard was the condenser kicking into defrost mode due to the frozen line. I have ordered the replacement blower motor from shearer supply. I have disconnected power to the upstairs unit to prevent any other damage to the unit. As soon as the part arrives, please send me back out here to replace the faulty blower motor.
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Air Handler - Garage, Attic):** * Replaced the pleated 16x20 air filter. * Observed the indoor coil in fair condition. **Outdoor Unit (Heat Pump - Side of House):** * Observed the outdoor coil in clean, fair condition. * Verified proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. * Confirmed the blower wheel, secured electrical wires, primary drain pan, and secondary drain pan are in good working order. **System Performance:** * Measured a return air temperature of 73.0°F and a supply air temperature of 57.0°F. * Cleared the condensate drain line and cleaned out the primary pan. * Restored power to the units. **Recommendations:** * Recommend installing a safety shut-off switch. **Overall:** The system is currently working properly. Tallah
Today I arrived on site and performed a summer tune-up on your system. Here’s a summary of the work completed: **Indoor Unit (Air Handler):** * Located in closet; unit condition is fair. * Cleaned the indoor coil, which was in fair condition. * Replaced the pleated 1" filter (multiple sizes). **Outdoor Unit (Heat Pump):** * Located on the side of the house; unit condition is fair. * Outdoor coil condition is fair. **Electrical Components (Tested and Working):** * Verified proper operation of blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **System Components (Inspected and Working):** * Confirmed blower wheel, secured electrical wires, primary drain pan, and secondary drain pan are in good condition. **Condensate Drain System:** * Cleared the clogged drain line and cleaned out the primary pan. The drain was clogged upon arrival. **Temperature Readings:** * Return air temperature:
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. Indoor Unit (Furnace in Closet): Observed the indoor unit to be in fair condition. Confirmed the indoor coil is clean and in fair condition. Noted filter size is 20x25, pleated 2-6". Customer will replace the filter. Outdoor Unit (Heat Pump on Side of House): Observed the outdoor unit to be in fair condition. Confirmed the outdoor coil is clean and in fair condition. Electrical Components: Verified the following components are working within manufacturer's specifications: blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. System Components: Confirmed the following components are in good condition and working properly: blower wheel, primary drain pan, and secured electrical wires. System Testing & Adjustments: Measured a return air temperature of 73.0°F and a supply air temperature of 50.0°F. C
Customer said that the unit had stopped running again. Found the primary drain safety switch to be tripped. Cleared clogged drain line and unit started running again. Thank you for your business.
08/15/2025- I arrived on site and tested the unit but I found the system working and cooling properly. I checked all electrical equipment and all were in spec. I also confirmed a 18F degree temperature split for this unit. The drain line wasn’t clogged and was draining properly. The only thing on note I found was the 20x25x4 air filter was getting dirty, but it wasn’t dirty enough to affect the unit’s capabilities. I tested the unit multiple times and observed the unit for 20 minutes and found no issues. I informed the customer and told her to call us if the system starts giving her issues in the future. But I have verified the the unit is cooling and functioning properly at the time of inspection.
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler - Garage):** * Replaced the existing 20x20x4 pleated filter with a spare provided by the customer. * Confirmed the indoor coil is in fair and clean condition. **Outdoor Unit (Side of House):** * Verified the outdoor coil is in fair and clean condition. * Confirmed proper operation of the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **System Components:** * Inspected and confirmed the blower wheel, secondary drain pan, primary drain pan, electrical wires, and ductwork are in good working order. * Cleared the condensate drain line. * Cleaned out the primary and secondary drain pans. * Tested the safety switch. **Measurements:** * Recorded a return air temperature of 75.0°F. * Recorded a supply air temperature of 58.0°F. **Additional Actions:**
Today I arrived on site and performed a summer tune-up. **Indoor Unit (Air Handler in Attic - West Side):** * Verified the unit is in good condition. * Checked the pleated 1" filter; customer will replace with their own spares. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump in Back Yard):** * Verified the unit is in good condition. * Confirmed the outdoor coil is in good condition. **Electrical Components (Tested and Working):** * Blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring are all operating within manufacturer specifications. **System Components (Inspected and in Good Condition):** * Blower wheel, heat exchanger, secondary drain pan, primary drain pan, and electrical wires are secured and in good working order. **System Performance:** * Return air temperature: 71.0°F. * Supply air temperature: 59.0°F. * Cleared the condensate drain line