Matthew was on time, friendly, professional and efficient.
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Junior called ahead of schedule to see if he could come early- loved that! He was thorough, kind, and an overall wonderful technician.
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He was excellent and a new employee. He said he graduated from high school last year and got this job and started 2 months ago after his training. Very respectful, and knowledgeable. Being a retired teacher I told him he got a job with the best company and encouraged him to make a career with Bensons. Nice young man and would like him for our service person from now own.
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Tiara is an excellent agent for Bensons and I hope I am fortunate to see her again on my next scheduled visit
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Raymond is the top of the line absolute best tech.
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Robert was professional, knowledgeable and personable. He’s an asset to your business. Sending information about and a picture of your technicians is a great service to your customers.
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Appreciate his knowledge and sharing with me each step of the way. Great service.
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Tech Shemsi’ag Grooms completed my maintenance today on my 3 Bosch units. He was professional, friendly, knowledgeable & had a good work pace. I do recommend him, Bosch & Bensons.
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Courteous and efficient service from competent technicians.
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Amazing attention to detail and takes pride in doing everything the right way.
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Today I arrived on site and performed a winter tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Attic Furnace):** * Confirmed the furnace is located in the attic and services the whole home. * Observed the overall equipment condition as fair. * Noted the indoor coil is in fair and clean condition. * Observed the filter size is 12x30x1, customer has spare filters but wanted to replace them on their own. * Tested and inspected the inducer draft motor, furnace control board, and electrical wiring, all operating within manufacturer's specifications. * Inspected the blower wheel, primary drain pan, electrical wires, secondary drain pan, and ductwork; all are in good condition and working properly. **Outdoor Unit (Back Yard Straight Cool):** * Confirmed the outdoor unit is located in the back yard. * Observed the outdoor coil is in fair and clean condition. * Tested and inspected the condenser fan motor, compressor, blower run capacitor, co
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Closet):** * Verified the unit services the whole home. * Checked the pleated 1" filter (20x20x1) and found it in fair condition. * Confirmed the indoor coil was clean and in fair condition. * Inspected the blower wheel, primary drain pan, and secured electrical wires; all were in good working order. **Outdoor Unit (Heat Pump on Side of House):** * Determined the outdoor coil was clean and in fair condition. * Tested and inspected the blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all operating within manufacturer specifications. **System Checks:** * Measured a return air temperature of 69.0°F and a supply air temperature of 102.0°F. * Cleared the condensate drain line, cleaned out the primary pan, and tested the safety switch. * Confirmed the drain lin
Today I arrived on site and performed a winter tune-up on the system. Here's a summary of the work completed: **Indoor Unit (Air Handler in Closet):** * Replaced the 20x24x1 antimicrobial filter with a spare provided by the customer. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump on Side of House):** * Verified the outdoor coil is in good condition. * Tested and confirmed the following electrical components are working within specifications: blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. * Inspected the blower wheel, heat exchanger, primary drain pan, and secured electrical wires, all found to be in good working condition. **System Performance:** * Measured a return air temperature of 71.0°F and a supply air temperature of 111.2°F. * Cleared the condensate drain line, cleaned out the primary pan, and cleaned out the condensate pump. * Confirmed th
Performed a winter time tune up on a Carrier and Rheem Heat Pump View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-F155FAE17B3D4F8B8B34FF58FED51420
01/02/2026- I arrived on site to find the unit tripped on high limit lockout due to the blower motor not functioning in heat mode only. I verified that the control board was sending the correct voltage to the blower motor, but it would still only fail in heat mode due to an internal issue with the blower motor. I was able to get the unit to heat by swapping the heat and cool terminals on the control board, allowing the blower to work in heat mode but fail to run in cooling mode. I informed the customer about this and added a photo to the job of how the unit is supposed to be wired when the blower motor is replaced. This unit is currently working in heat mode only, and the estimate for replacement of the blower motor has been emailed to the customer.
Today I arrived on site to perform a winter time maintenance on your HVAC equipment. Here's a summary of the work completed: **Indoor Unit (Air Handler in Attic):** * Air handler condition noted as fair. * Washed the washable 20x25x5 filter. * Indoor coil condition is fair and clean. * Inspected the blower wheel, primary drain pan, and secured electrical wires; all are in good condition and working properly. **Outdoor Unit (Heat Pump on Side of House):** * Heat pump condition noted as fair. * Outdoor coil condition is fair and clean. * Tested and inspected the blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. **System Performance:** * Return air temperature measured at 71.0°F. * Supply air temperature measured at 92.0°F. * Cleared the condensate drain line. * Cleaned out the primary pan. * Tested
Today I arrived on site and performed a winter tune-up on the system. **Indoor Unit (Air Handler in Closet):** * Replaced the antimicrobial filter with a spare provided by the customer (20x30x1 and 16x16x1). * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump on Side of House):** * Verified the outdoor coil is in good condition. * Tested and confirmed proper operation of the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring. * Inspected the blower wheel, heat exchanger, primary drain pan, and secured electrical wires; all are in good working order. **System Performance:** * Measured a return air temperature of 71.0°F and a supply air temperature of 94.0°F. * Cleared the condensate drain line and cleaned out the primary pan. * Tested the safety switch. * Confirmed the drain line is properly strapped. **Additional Actions:**
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Verified the unit is in good condition and services the whole home. * Confirmed the filter is a 16x25x5 pleated 2-6" washable filter. * Determined the indoor coil is in good condition. **Outdoor Unit:** * Verified the unit is located on the side of the house. * Determined the outdoor coil is in good condition. **Electrical Components:** * Tested and confirmed the blower motor, compressor, condenser fan motor, contactor, and electrical wiring are working properly within manufacturer specifications. **System Components:** * Inspected and confirmed the blower wheel, secondary drain pan, and primary drain pan are in good condition and working properly. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and secondary pans. * Tested the safety switch. * Cleaned out the condensate pump. * Verified the drain line is
Today I arrived on site and performed a winter tune-up on the whole-home system. Here's a summary of the work completed: **Indoor Unit (Attic):** * Observed the indoor unit to be in fair condition. * Confirmed the filter size is 24x30 and is a pleated 1" filter. * The customer has spare filters and will replace them. * Observed the indoor coil to be in fair condition. **Outdoor Unit (Side of House):** * Observed the outdoor unit to be in fair condition. * Observed the outdoor coil to be in fair condition. **Electrical Components:** * Tested and inspected the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. * All components are working properly within manufacturer's specifications. **System Components:** * Inspected the blower wheel, secondary drain pan, primary drain pan, and electrical wires. * All components are in good
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Indoor Unit Service: Located in the closet, the package unit services the whole home. Replaced the pleated 1" filter (20x20x1). Observed the indoor coil to be in fair condition. Outdoor Unit Service: The outdoor unit is a package unit. Observed the outdoor coil to be in fair condition. Electrical Components: Tested and inspected the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's recommended specifications. Component Inspection: Inspected the blower wheel, primary drain pan, electrical wires, and ductwork; all are in good condition and working properly. Confirmed the drain line is strapped. System Readings & Adjustments: Return air temperature: 71.0°F. Supply air temperature: 100.0°F. Cleared the drain line and cleaned out the primary pan. Checked th
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Maintenance Actions:** * Replaced the existing 20x20x4 pleated filter with a spare filter provided by the customer. * Cleared the condensate drain line. * Cleaned out both the primary and secondary drain pans. * Tested the safety switch. * Dusted the thermostat. * Restored power to the units. * Tested the thermostat operation. **Component Inspections:** * **Indoor Unit (Air Handler in Garage/Attic):** Noted the indoor coil is dirty and recommend a duct cleaning. The blower wheel is in poor condition. * **Outdoor Unit (Heat Pump on Side of House):** The outdoor coil is in fair and clean condition. * **Electrical Components:** Tested and inspected the blower motor, heat strip kit, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring; all are working properly within manu
Performed winter time tune up on your carrier heat pump system. All electrical components were tested to verify proper operating conditions. Drain and condensate pump were cleaned. Thank you for your business. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-31707A64766044118F0BF6FD4E218E90
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Here's a summary of the work completed: **Air Handler Service:** * Checked the accordion filter; it's size is 201. * Observed the indoor coil to be in fair condition. * Confirmed the primary and secondary drain pans are in good condition. * Secured the electrical wires and ductwork. * Cleared the condensate drain line and cleaned out the primary pan. * Verified the drain line is strapped. **Condenser Service:** * Observed the outdoor coil to be in fair condition. * Tested and inspected the blower motor, heat strip kit, condenser fan motor, compressor, blower run capacitor, fan run capacitor, compressor run capacitor, contactor, defrost control board, and electrical wiring; all are working properly within manufacturer's specifications. **System Performance:** * Measured a return air temperature of 73.0 degrees Fahrenheit and a supply air temperature of 113.0 degrees Fahrenheit
Diagnostic/ System short cycling. I arrived and found error codes #4, 6, and 9 at the condenser EEV board, indicating a restriction and a failed suction line temperature sensor. I found that the system was under warranty and the repair parts were in stock. My estimate was approved so I replaced the EEV stepper motor, EEV control board, and suction line temperature sensor. I tested the system and it is now heating properly at this time. I am also going to have the office set up monthly billing and a maintenance plan. Thank you for your business.
12/31/2025- I arrived on site to find the air filter extremely dirty and the contactor for the heat strip kit buzzing loudly. The reason the smoke detector went off was likely due to the dust being burnt of the heat strips since the outdoor unit had remained off due to a pressure fault due to the dirty air filter. This units warranty has expired on November 4th of this year so I charged full price for the replacement contactor. I tested the unit after replacing the air filter and faulty contactor and found the unit is now working and heating properly and without issue. I have verified that all components are functioning correctly and the unit is operating properly at the time of service. I have charged the card on file for the cost of repairs/daignosic today.