He arrived on time, did his service, and left in a professional manner
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Robert arrived on time and explained what he would be doing with the system. He completed the tasks even in spite of a slight rain. Very personable and friendly.
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Junior arrived on time after an alert call, went straight to work and was very efficient and conscientious. Explained what he did.
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Hunter was knowledgeable, professional, efficient and personable in taking care of our HVAC servicing.
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Robert was an exceptionally pleasant and eager technician.
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Brenden Noble was on time and efficiently performed the maintenance.
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Lee is very sociable and friendly. I got the impression she is still new with Benson's, but she was very conscientious about her service. She may have taken more time than other more experienced techs have, but in my opinion she did a thorough job. I had no issues with her at all.
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Josh was fantastic! Helpful, informative, professional, and pleasant
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12/19/2025- I arrived on site to find the unit completely frozen up and the condenser on despite not receiving low voltage to run. This was due to the contactor being stuck closed which kept the unit on despite not receiving voltage. This caused the entire unit to freeze up due to the fact that all other components remained off. I replaced the faulty contactor with truck stock and tested the unit. The new contactor is functioning correctly however I wasn’t able to test the rest of the unit due to how frozen the coil is. The customer would like us to come back next week to test the rest of the system to verify the unit is fine. Customer will not be home next week but she gave me the code to the front door and her card is on file so we can preform the follow up without her on location. This unit is off until it thaws Unit is covered under a parts warranty.
Today I arrived on site and performed a winter tune-up on the whole home system. **Indoor Unit (Attic):** * Checked the pleated 1" filter (20x25) and noted its condition as fair. * Observed the indoor coil in fair condition. **Outdoor Unit (Back Yard):** * Observed the outdoor coil in fair condition. **Electrical Components:** * Verified proper operation and amperage within manufacturer's specifications for: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring **System Components:** * Confirmed good condition and proper function of: * Blower Wheel * Secondary Drain Pan * Primary Drain Pan * Electrical Wires Secured **System Performance:** * Measured a return air temperature of 69.0°F and a supply air temperature of 108.0°F. **Condensate Drain System:** * Cle
Today I arrived on site and performed a winter tune-up on your system. Here's a summary of the maintenance activities: **Indoor Unit (Air Handler in Closet):** * Verified the air handler's condition as good. * Checked and washed the washable 20x20x4 filter. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump on Side of House):** * Verified the outdoor coil is in good condition. **Electrical Components:** * Tested and confirmed proper operation of the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring. **System Components:** * Inspected and confirmed the blower wheel, heat exchanger, primary drain pan, and electrical wires are secured and in good working order. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary pan. * Tested the safety switch. * Confirmed the drain line is strapped. **Measurements
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Attic/Garage):** * Observed the overall condition as fair. * Confirmed pleated 1" filters are in use; customer will replace filters. * Filter sizes are 20x20 and 15x25. * Verified indoor coil condition as fair and clean. **Outdoor Unit (Heat Pump in Back Yard):** * Observed the overall condition as fair. * Verified outdoor coil condition as fair and clean. **Electrical Components (Tested and Working):** * Confirmed proper operation and amperage within manufacturer specifications for: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring **System Components (Inspected and in Good Condition):** * Verified the following components are in good co
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Indoor Unit (Air Handler): Located in the garage attic. Replaced the pleated 20x25x4 filter. Observed the indoor coil to be in fair condition. Outdoor Unit (Heat Pump): Located in the back yard. Observed the outdoor coil to be in fair condition. Verified proper operation of the blower motor, heat strip kit, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. Confirmed the blower wheel, primary drain pan, electrical wires, and ductwork are in good condition. System Performance: Measured a return air temperature of 70.0°F and a supply air temperature of 121.0°F. Cleared the condensate drain line and cleaned out the primary pan. Confirmed the drain line is strapped. Additional Actions: Restored power to the units. Checked the thermostat batteries and tested thermostat operation. View visual findings from this job her
Today I arrived on site and performed a winter time tune up on your system. Here's a summary of the work completed: **Air Handler Service:** * Replaced the 20x25 pleated filter. * Confirmed the blower wheel and electrical wires are secured and in good condition. * Inspected the primary and secondary drain pans and found them to be in good condition. **Condenser Service:** * Cleaned the outdoor coil. * Tested and inspected the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly. **System Checks:** * Cleared the condensate drain line and cleaned out the primary pan. * Confirmed the drain line is strapped. * Measured a return air temperature of 80.0°F and a supply air temperature of 113.0°F. * Restored power to the units. * System is now working properly. Tallahassee Fl
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Maintenance Actions:** * Replaced the customer's spare 20x25 filter with a Respicare filter. * Cleaned out the condensate pump. * Confirmed the condensate drain line is connected and strapped. * Restored power to the units. * Tested the thermostat operation. * Checked the UV light operation. **Equipment Inspection:** * Indoor Unit: Located in closet, type is furnace, overall condition is fair. * Outdoor Unit: Located in back yard, type is straight cool, condition of outdoor coil is fair. * Electrical Components (Working): Inducer draft motor, furnace control board, electrical wiring tested and working within specs. * Components (Good Condition): Blower wheel, burners, exhaust flue, heat exchanger inspected and working properly. * Carbon Monoxide Test: 0.00 PPM. * Return Air Temperature: 68.0 Degrees Fahrenheit. * Supply Air Temperature: 120.0 Degrees Fahrenheit.
I preformed a winter time tune up on a Rheem heat pump View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-82204A4CB8374FFF817012FC94A9F6A5
Replaced defrost board, coil temperature sensor, ambient air temperature sensor, and run capacitor under parts warranty. Ran the system and it is heating properly at this time.
Today I arrived on site and performed a winter time tune up on your system. Here's a summary of the work completed: **Indoor Unit (Air Handler in Attic):** * Confirmed the indoor coil is clean and in good condition. * Replaced the pleated 1" air filter (20x20x1). Customer provided the spare filter. **Outdoor Unit (Heat Pump in Back Yard):** * Verified the outdoor coil is in good condition. * Tested and inspected the following electrical components, all operating within manufacturer's specifications: * Blower Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring * Inspected the following components, all found to be in good working order: * Blower Wheel * Heat Exchanger * Primary Drain Pan * Electrical Wires Secured * Secondary Drain Pan **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and secondary
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Here's a summary of the work completed: **Air Handler (Attic):** * Noted the air handler condition as fair. * Observed the filter size as 20x30 and 12x24. * Observed the indoor coil condition as fair and recommended a duct cleaning. * Inspected the blower wheel and noted it was in poor condition. **Heat Pump (Side of House):** * Noted the heat pump condition as fair. * Cleaned the outdoor coil. * Verified the proper operation of the blower motor, heat strip kit, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. * Confirmed the secondary drain pan, primary drain pan, electrical wires, and ductwork are in good condition. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and secondary pans. * Tested the safety switch. * Confirmed th
Today I arrived on site and performed a winter tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Attic):** * Observed the indoor unit to be in fair condition. * Replaced the 16x20 pleated filter (2-6"). * Also checked the filter. * Observed the indoor coil to be in fair condition. **Outdoor Unit (Back Yard):** * Observed the outdoor coil to be in fair condition. **Electrical Components:** * Tested and inspected the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. All are working properly within manufacturer's specifications. **System Components:** * Inspected the blower wheel, secondary drain pan, primary drain pan, and electrical wires. All are in good condition and working properly. * Confirmed the drain line is strapped. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the pri
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Attic/Garage):** * Verified the unit services the whole home. * Observed a pleated 1" filter (20x25x1). Customer will replace filters. * Confirmed the indoor coil is clean and in fair condition. **Outdoor Unit (Heat Pump in Back Yard):** * Confirmed the outdoor coil is clean and in fair condition. **Electrical Components:** * Verified proper operation of the blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **Component Inspection:** * Confirmed good condition and proper operation of the blower wheel, primary drain pan, electrical wires, and ductwork. **System Testing & Adjustments:** * Measured a return air temperature of 67.0°F and a supply air temperature of 109.0°F. * Cleared the condensate drain line and cleaned the primary pan. * Tested the safety
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Indoor Unit (Package Unit): Verified the unit is a package unit located indoors. Confirmed the unit services the whole home. Replaced the pleated 16x20x4 filter. Observed the indoor coil is clean and in good condition. Outdoor Unit (Package Unit): Verified the unit is a package unit located in the back yard. Observed the outdoor coil is clean and in good condition. Electrical Components: Tested and confirmed proper operation within manufacturer's specifications for: Blower Motor Inducer Draft Motor Condenser Fan Motor Compressor Compressor Run Capacitor Fan Run Capacitor Compressor Start Capacitor Contactor Electrical Wiring Furnace Control Board System Components: Inspected and verified good condition and proper operation of: Blower Wheel Burners Exhaust Flue Heat Exchanger Primary Drain Pan Electrical Wires Secured Measurements & Adjustments: Carbon Monoxide test: 0.00 PPM. Return Air Tempera
I found that the condenser fan motor had gone bad. Replaced fan motor and tested system operations. Everything is working properly at this time.