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Hunter is very professional, informative and caring technician!🧑🔧 had a great experience with him working on my AC service
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Tiara and Matt are exemplary Benson employees - they arrived on time and performed their work expertly and courteously. I appreciate them both so much and I appreciate Benson's - the texts emails updates and answering the phone if I need to call - please do not sell out like other local homegrown companies in other industries have - you absolutely have the Best thing going for sure!
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Brenden was an excellent employee. Thank you.
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The lead tech, a lovely young woman, arrived within the appt. window with a trainee. She performed the seasonal status and performance checks replaced the filter and gave me a reassuring report on the health of the two systems.
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Great experience working with Lee and the Benson’s team. Solved all issues and gave helpful advice about needed landscaping to prevent future problems.
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Lee was a patient, skillful salesman who was very comfortable and competent educator as well. Personable and appropriately friendly.
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Today I arrived on site and performed a winter tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Furnace - Garage):** * Replaced the 20x25 pleated filter. * Observed the indoor coil to be in fair condition. * Tested and inspected the blower motor, inducer draft motor, furnace control board, and electrical wiring; all are working within manufacturer's specifications. * Inspected the blower wheel, burners, exhaust flue, heat exchanger, primary drain pan, electrical wires, and ductwork; all are in good condition and working properly. * Measured a return air temperature of 72.0°F and a supply air temperature of 140.0°F. * Tested the condensate drain system safety switch. * Confirmed the drain line is strapped. **Outdoor Unit (Heat Pump - Side of House):** * Cleaned the outdoor coil, which was in fair condition. * Tested and inspected the contactor, and it is working within manufacturer's specifications. * Restored power to the units. *
Today I arrived on site and performed a winter time tune up on the system, confirming it is working properly. **Indoor Unit (Air Handler in Attic/Garage):** * Verified the unit is servicing the whole home. * Confirmed the indoor coil is clean and in good condition. * Replaced the pleated 20x20x4 air filter and checked its condition. **Outdoor Unit (Heat Pump on Side of House):** * Confirmed the outdoor coil is in good condition. **Electrical Components:** * Tested and inspected the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring; all are working properly within manufacturer's specifications. **System Components:** * Inspected the blower wheel, heat exchanger, secondary drain pan, primary drain pan, and electrical wires, confirming they are in good condition and working properly. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary an
Today I arrived on site and performed a winter time tune up on your HVAC equipment. BRYANT AIR HANDLER Service: Replaced the pleated 1" air filter (20x20x1) in the upstairs unit; customer provided spare filters. Confirmed the indoor coil and blower wheel are in good, clean condition. Verified the primary drain pan is in good condition. Cleared the condensate drain line and cleaned out the primary pan. Tested the safety switch. Confirmed electrical wires are secured. Tested and inspected the blower motor, heat strip kit, and electrical wiring; all operating within manufacturer's specifications. BRYANT CONDENSER Service: Confirmed the outdoor coil is in good, clean condition. Tested and inspected the condenser fan motor, compressor, compressor run capacitor, fan run capacitor, and contactor; all operating within manufacturer's specifications. Verified the drain line is strapped. Additional Actions: Dusted the return grills and thermostat. Replaced the batteries in the thermostat. Rest
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Indoor Unit (Air Handler in Attic/Garage): Observed the indoor unit to be in fair condition. Confirmed the filter is a pleated 2-6" type, size 213. Observed the indoor coil to be in fair condition. Outdoor Unit (Heat Pump on Side of House): Observed the outdoor unit to be in fair condition. Observed the outdoor coil to be in fair condition. Electrical Components: Tested and confirmed proper operation of: Blower Motor Condenser Fan Motor Compressor Blower Run Capacitor Compressor Run Capacitor Fan Run Capacitor Contactor Electrical Wiring Heat Strip Kit System Components: Inspected and confirmed good condition and proper operation of: Blower Wheel Primary Drain Pan Electrical Wires Secured Ductwork System Readings & Adjustments: Measured a return air temperature of 74.0°F and a supply air temperature of 109.0°F. Cleared the condensate drain line and cleaned out the primary pan. Confirmed the dra
Today I arrived on site and performed a summer tune-up. Here's a summary of the work completed: **Filtration** * Replaced the 20x20 pleated filter in the attic indoor unit. * Customer provided spare filters. * Checked the new filter. **Coils** * Observed the indoor coil in the attic is in fair condition. * Observed the outdoor coil on the side of the house is in fair condition. **Electrical Components** * Tested and inspected the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. * All components are working properly within manufacturer's specifications. **System Components** * Inspected the blower wheel, secondary drain pan, primary drain pan, and secured electrical wires. * All components are in good condition and working properly. **Condensate Drain System** * Cleared the drain line. * Cleaned out the primary and secondar
Today I arrived on site and performed a winter time tune up on your system. Here's a summary of the work completed: **Air Handler (Indoor Unit)** * Located in the attic closet. * Observed the overall condition as fair. * Replaced the pleated 1" air filter (size 18x22x1). * Washed the washable air filter (size 20x25x4). * Observed the condition of the indoor coil as fair. **Heat Pump (Outdoor Unit)** * Located on the side of the house. * Observed the condition of the outdoor coil as fair. * Tested and inspected the following electrical components, all working properly: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring * Inspected the following components, all in good condition: * Blower Wheel * Electrical Wires Secured * Primary Drain Pan * Secondary Drain Pan **Condensate Drain System** * Cleare
Performed a winter time tune up on the hvac equipment. Testing system operations, component amperage’s, capacitor ratings, cleared the drain lines, washed the master bedroom filter, replaced all pleated filters, replaced the filters in the pool house, tested the thermostats, and dusted the return grills. All systems are heating properly at this time
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Replaced the pleated 1" air filters with customer-supplied spares (16x20 and 20x20). * Confirmed the indoor coil was in fair and clean condition. **Outdoor Unit (Heat Pump):** * Verified the outdoor coil was in fair and clean condition. **Electrical Components (Tested and Working):** * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring **Components Inspected (Good Condition):** * Blower Wheel * Primary Drain Pan * Electrical Wires Secured * Ductwork **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary pan. * Tested the safety **Measurements:** * Return air temperature: 71.0°F. * Supply air temperature: 106.0°F. **Additional Actions:** * D
Installed a new Honeywell T6 WiFi thermostat for the upstairs hvac system. The new thermostat comes to five-year parts, one year labor warranty
Today I arrived on site and completed the following maintenance: **Indoor Unit (Air Handler - Garage):** * Verified the unit services the whole home. * Checked and replaced the 16x25x4 pleated filter. * Noted the customer needs additional filters and wants to purchase them from us. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump - Back Yard):** * Verified the outdoor coil is in good condition. * Tested and confirmed the following electrical components are working properly: Blower Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, and Electrical Wiring. * Inspected and confirmed the following components are in good condition and working properly: Blower Wheel, Primary Drain Pan, and Electrical Wires Secured. **System Performance & Other Checks:** * Measured a return air temperature of 71.0°F and a supply air temperature of 107.0°F. * Cleared the condensate drain line and clean
Today I arrived on site and performed a summer tune-up on the system. Here's a summary of the work completed: **Equipment Assessment:** * Overall equipment condition is fair. * Indoor unit is a package unit located inside the whole home. * Outdoor unit is located on the side of the house. * Both indoor and outdoor coils are in fair condition. **Electrical Components:** * Tested and inspected the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. **Component Inspection:** * Inspected the blower wheel, secondary drain pan, primary drain pan, and electrical wires; all are in good condition and working properly. **System Readings & Adjustments:** * Return air temperature: 65.0°F. * Supply air temperature: 113.0°F. * Cleared the condensate drain line. * Cleaned out the primary a
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Attic):** * Replaced the 20x25x5 pleated filter. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump on Side of House):** * Verified the outdoor coil is clean and in good condition. * Tested and inspected the blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. **System Components:** * Inspected the blower wheel, primary drain pan, and electrical wires; all are secured and in good condition. * Cleared the condensate drain line and cleaned out the primary pan. * Tested the safety switch. * Return air temperature: 74.0°F. * Supply air temperature: 100.0°F. * Confirmed the drain line is strapped. **Additional Actions:** * Dusted the thermostat. * Restored pow
Filters were changed drains were cleaned and cleared amperage’s were taken and capacitors were tested. Everything is working properly at this time.
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Maintenance Actions:** * Replaced the pleated 16x25x4 filter. * Cleaned the outdoor coil on the Straight Cool unit located on the side of the house. * Cleared the condensate drain line and confirmed it is strapped. * Tested the thermostat operation and restored power to the units. **Equipment Inspection:** * Verified proper operation of electrical wiring and the furnace control board. * Confirmed the blower wheel, burners, exhaust flue, heat exchanger, primary drain pan, and secured electrical wires are in good condition. * Measured 0.00 PPM for carbon monoxide. * Recorded a return air temperature of 72.0 degrees Fahrenheit and a supply air temperature of 113.0 degrees Fahrenheit. **Overall Condition:** * The furnace located in the garage is in fair condition. * The outdoor coil is in fair condition.
Upon arrival, I found the customers Amana heat pump split system not cooling properly due to a couple issues the main issue being a low refrigerant charge. After finding the system low, I performed an electronic leak search to find the compressor leaking where the discharge line goes into the compressor. I also found a completely plugged evaporator coil. The system is almost 15 years old. I highly recommend saving the repair money and putting it towards a new system with a warranty. The customer was also interested in options on a new system so I emailed a proposal with options on a new system install as well and that’s what I highly recommend going with. I left the system just like it was when I arrived.