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Nick was very professional and well represented Benson's.
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The service tech caused a chemical spill in our home, in the hallway where the unit is housed and in the closet where the unit is located. The spill penetrated the floors and hours later the smell is making my wife ill. We were not told if anything was going to be done to resolve this. Normally don’t get this kind of service from them.
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A reputable company you can trust to do it right. They did a great job installing our mini-splits. Lee is very knowledgeable and is easy to get in touch with. I was happy with our service and would recommend. The unit looks very tidy and so does all the piping involved.
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Junior Rangel was very professional and courteous. He was even sweet to my golden doodle who can’t resist saying hello to people!
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Our service technician arrived promptly and was professional and knowledgeable.
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Junior was very professional and nice as can be. He called me (per my request as I was working my day job), regularly to meet me know what he was doing and reported back to me his findings.
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Brenden did a very thorough checkup on the hvac system. He was very courteous and friendly and did an excellent job
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Bryce and Nathan were very professional and worked with confidence.
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Bensons is so very helpful. I called to reschedule do to a conflict and the lady was so friendly and very helpful. On the day of service technician showed up on time and was very friendly and helpful. She found that my compressor needed to be replaced, she showed me the old one and why it needed to be replaced. She was so friendly and kind
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Today I arrived on site and performed a summer tune-up on the whole home system. **Filtration:** * Replaced the 16x20 pleated filter with a spare provided by the customer. * Dusted the return grills. **Indoor Unit (Attic):** * Observed the indoor coil to be in fair condition. **Outdoor Unit (Side of House):** * Observed the outdoor coil to be in fair condition. **Electrical Components (Tested and Working):** * Verified proper operation and amperage of the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. **Components (Inspected and Working):** * Confirmed the blower wheel, secondary drain pan, primary drain pan, and electrical wires are secured and in good condition. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and secondary pans. * Tested the safety switch. **Temperature Readings:** * Recorde
Today we replaced your TXV, pressure tested the system to 350 PSI, performed a vacuum to 350 microns. And performed temperature readings for a final check. Everything is working properly at this time.
Today I arrived on site and performed a summer tune-up. The system is currently working properly. **Indoor Unit (Air Handler - Garage):** * Verified the unit services the whole home. * Observed the indoor coil to be in good, clean condition. * Confirmed the filter size is 20x20x1, pleated 1". The customer has spare filters and will replace them. **Outdoor Unit (Heat Pump - Side of House):** * Observed the outdoor coil to be in good condition. **Electrical Components (Tested and Working):** * Verified proper operation and amperage within manufacturer's specs for: Blower Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Compressor Start Capacitor, Contactor, and Electrical Wiring. **Components Inspected (Good Condition):** * Confirmed the following components are in good condition and working properly: Blower Wheel, Heat Exchanger, Primary Drain Pan, Electrical Wires Secured, and Ductwork. **System Performance:** * Measured a re
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Closet):** * Replaced the 20x20 Respicare filter; customer provided spare. * Confirmed indoor coil condition as fair and clean. **Outdoor Unit (Heat Pump in Back Yard):** * Verified outdoor coil condition as fair and clean. * Tested and confirmed proper operation of: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring * Inspected and confirmed good condition of: * Blower Wheel * Primary Drain Pan * Electrical Wires Secured * Ductwork **System Performance:** * Measured return air temperature at 77.0°F and supply air temperature at 50.0°F. * Cleaned out primary pan and drain line. * Cleaned out condensate pump and tested safety switch. **Additional Actions:** * Dusted the therm
09/15/2025- I arrived on site to find the filters black, howler there was almost no dust/hair in the filters. I was discussing what could cause a filter to get soot/residue on it like this, and I found that the customer burns candles upstairs and downstairs often. This coupled with the MERV 12-14 air filters the customer uses would explain why the filters are getting grey/black so quickly. I found no gas appliance in the house as well, which also pointed to the candles being the cause. Since the filters are still allowing good airflow through them, I recommended no burning candles for a while and seeing if that helps the filters stay clean just to verify that this is what is causing them to blacken. I also told the customer to call us if he has any issues, questions, or concerns. I have verified that the unit itself is working properly and cooling properly at the time of service.
Upon arrival, I found the customers case coil door to be loose, which was causing a lot of air to escape. I was able to resecure screws in the case coil door to secure it properly and I also checked the customers pressures per request. The pressures checked out perfect your system is operating/cooling properly at this time
Today, I arrived on site to perform a summer time maintenance on your HVAC equipment. Overall Equipment Condition: * Equipment condition assessed as fair. Indoor Unit Details: * Located in the attic. * Serves the whole home. * Filtration system uses a pleated 1" filter (size 20x20x1). * Customer has spare filters but prefers to replace them independently. * Indoor coil condition noted as fair. Outdoor Unit Details: * Located in the back yard. * Type identified as straight cool. * Outdoor coil condition also assessed as fair. Electrical Components: * Successfully tested and inspected the following components: * Blower Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring * All tested components are functioning properly within manufacturer recommended specifications and amperages. System Components: * Inspected components in good working condition: * Blower Wheel * Primary Drain Pan * Electrical Wires secured * Secondary Drain Pan * No componen
Today I arrived on site and performed a summer tune-up on the system. Here's a summary of the work completed: **Unit Assessment:** * Overall equipment condition: Fair. * Indoor unit: Located in the crawl space. * Outdoor unit: Located on the side of the house. **Filtration:** * Checked the filter; customer has spare SG600 filters and will replace them. **Coil Condition:** * Indoor coil: Fair condition. * Outdoor coil: Fair condition. **Electrical Components (Working Properly):** * Tested and inspected: Blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. All are working within manufacturer's specifications. **Component Inspection (Good Condition):** * Inspected: Blower wheel, secondary drain pan, primary drain pan, and electrical wires (secured). **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and sec
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Package Unit):** * Verified the unit is in fair condition. * Checked the pleated 1" filter (18x24x1) and noted its condition. * Confirmed the indoor coil is in fair condition. **Outdoor Unit (Heat Pump):** * Verified the unit is located on the side of the house. * Confirmed the outdoor coil is clean and in fair condition. **Electrical Components:** * Tested and confirmed the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring are working within manufacturer specifications. **System Components:** * Inspected and confirmed the blower wheel, electrical wires, primary drain pan, and secondary drain pan are in good condition and working properly. **Measurements and Adjustments:** * Measured a return air temperature of 72.0°F and a supply air temperature of 57.0°F. * C
Today I arrived on site and performed a summer tune-up on the system. The overall equipment condition is good. **Indoor Unit (Air Handler in Closet):** * Replaced the 20x20x1 antimicrobial filter using the customer's spare filters. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump on Side of House):** * Cleaned the outdoor coil, which was already in good condition. **Electrical Components (Tested and Working):** * Verified proper operation and amperage of the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring. **System Components (Inspected and in Good Condition):** * Confirmed the blower wheel, ductwork, electrical wires, and primary drain pan are in good working order. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary pan and condensate pump. * Tested the safety switch. **Me
Upon arrival I found the customer’s heat pump split system that supplies. The master bedroom and upstairs area, not cooling properly due to a bad dual run capacitor in the condenser outside. I sent an estimate to replace the capacitor. The estimate was approved. After installing the new capacitor, I tested your system operations and your system is operating/cooling properly at this time
Today I arrived on site and performed a summer time tune up on your system. Here's a summary of the work completed: **Indoor Unit (Crawl Space):** * Replaced the 20x25 pleated filter (2-6"). * Customer requested additional filters for future service. * Checked the replaced filter. * Observed the indoor coil to be in fair condition. **Outdoor Unit (Side of House):** * Observed the outdoor coil to be in fair condition. * Verified proper operation of the following electrical components: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring * Inspected and confirmed the following components are in good working order: * Blower Wheel * Secondary Drain Pan * Primary Drain Pan * Electrical Wires Secured **Condensate Drain System:** * Cleared the drain line. * Clean
Today, I arrived on site to perform a summer time maintenance on your HVAC equipment. Overall Equipment Condition: * Equipment condition assessed as fair. Indoor Unit Details: * Located in the attic. * Serves the whole home. * Filtration system uses a pleated 1" filter (size 20x20x1). * Customer has spare filters but prefers to replace them independently. * Indoor coil condition noted as fair. Outdoor Unit Details: * Located in the back yard. * Type identified as straight cool. * Outdoor coil condition also assessed as fair. Electrical Components: * Successfully tested and inspected the following components: * Blower Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring * All tested components are functioning properly within manufacturer recommended specifications and amperages. System Components: * Inspected components in good working condition: * Blower Wheel * Primary Drain Pan * Electrical Wires secured * Secondary Drain Pan * No componen
Today I arrived on site and performed a summer tune-up. Here's a summary of the work completed: **Filtration:** * Replaced the pleated 1" filter in the air handler located in the crawl space. * Customer provided spare filters. * Checked the new filter. **Indoor Unit (Air Handler):** * Observed the indoor coil is in fair condition. * Dusted the return grills and thermostat. **Outdoor Unit (Heat Pump):** * Observed the outdoor coil is in good condition. **Electrical Components (Tested and Working):** * Verified proper operation and amperage of the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring. **System Components (Inspected and Working):** * Confirmed the blower wheel, heat exchanger, primary drain pan, and electrical wires are secured and in good condition. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary pan and conde
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Located in the crawl space. * The indoor coil is in fair condition and clean. * Washed the washable 16x20x5 filter. **Outdoor Unit (Heat Pump):** * Located in the back yard. * The outdoor coil is in fair condition and cleaned today. **Electrical Components:** * Tested and inspected the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's recommended specifications and amperages. **System Components:** * Inspected the blower wheel, primary drain pan, electrical wires, and ductwork; all are in good condition and working properly. **Condensate Drain System:** * Cleaned out the primary pan and drain line. * Cleaned out the condensate pump and tested the safety switch. **Measurements:** * Return air t