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Brandon was a pleasure to have tune up our air conditioner unit. Very professional, knowledgeable, and great communication skills. Thanks.
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Another smooth and trouble-free visit.
Response from Benson's Heating and Air Conditioning:
We really appreciate you taking the time to share your feedback with us and the community.
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Very good explaining all that was done and adding notes for our next visit in 6 months
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Just what you want from a service company, on time, courteous, professional, and respectful.
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Diagnostic/ American Standard unit not cooling. Arrived and found the condenser not running due to a swollen and failed run capacitor. Replaced it with a Turbo 200 and tested operations. The system is cooling properly at this time. The new capacitor has a 5-year limited warranty.
07/03/2025- I arrived on site to find the 6 inch flex supply duct connected the bathroom completely broken and disconnected in the middle of the run. This means I was unable to repair the duct at the time of diagnostic. I have spoken to the customer about this and she has signed and approved an estimate for the replacement of this 6 inch flex duct. I have ordered the replacement 6 inch flex from Johnstone, please call the customer and schedule a time to preform the repairs.
07/02/2025- I arrived on site and replaced the two faulty damper actuators with two Honeywell damper actuators. After installation of the new equipment I tested each zone multiple times and have confirmed that the damper actuators for each zone open and close properly. I have ver That the unit and all zones are cooling properly with proper airflow due to the actuators functioning properly.
Today I arrived on site and performed a summer tune-up on your system. Here’s a summary of the work completed: **Indoor Unit (Air Handler in Attic):** * Verified the air handler is in good condition. * Confirmed the indoor coil is clean and in good condition. * Replaced the 20x20 Respicare filter. **Outdoor Unit (Heat Pump on Side of House):** * Verified the heat pump is in good condition. * Cleaned the outdoor coil. **Electrical Components:** * Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **System Components:** * Inspected and confirmed the blower wheel, secured electrical wires, primary drain pan, and secondary drain pan are in good working order. **System Performance:** * Measured a return air temperature of 71.0°F and a supply air temperature of 51.0°F. * Cleared the condensate drain line and cleaned out the primary pan. * Resto
Today I arrived on site and performed the following maintenance on your PACKAGE unit: **Indoor Unit Service:** * Verified the indoor unit is a package unit located inside. * Confirmed the unit services the whole home. * Replaced the pleated 1" filter (size 20x25). * Brush cleaned the indoor coil, which is in good condition. **Outdoor Unit Service:** * Verified the outdoor unit is a heat pump package unit located in the back yard. * Overall equipment condition is good. Tallahassee Fl https://visionshare.xoi.io/?id=msf3a9308d-5daa-i185-4fc747609630-u404-abefb9948044 View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2670-41545AAB540640DAB7EF1364CEF82D7F
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Air Handler in Closet):** * Checked the pleated 1" filter (20x20). * Brush cleaned the indoor coil, which was in good condition. **Outdoor Unit (Heat Pump on Side of House):** * Cleaned the outdoor coil, which was in fair condition. **Electrical Components:** * Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **System Components:** * Inspected and confirmed good condition of the blower wheel, secured electrical wires, primary drain pan, and secondary drain pan. **System Performance:** * Measured a return air temperature of 71.0°F and a supply air temperature of 52.0°F. * Cleared the condensate drain line and cleaned out the primary pan. * Restored power to the units. * Installed Speedlight UV kit. **Overall System
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Verified the air handler is located in the closet. * Confirmed the unit services the whole home. * Checked the pleated 1" filter (20x20) and found it in fair condition. * Inspected the indoor coil and found it to be in good, clean condition. **Outdoor Unit (Heat Pump):** * Verified the heat pump is located on the side of the house. * Inspected the outdoor coil and found it to be in good, clean condition. * Tested and inspected the following electrical components, all operating within manufacturer specifications: * Blower Motor * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring * Inspected the following components and found them to be in good working order: * Blower Wheel * Secondary Drain Pan *
06/18/2025- I arrived on site to find the drain line clogged leading to the safety switch being tripped. I cleared and treated this drain line before test The unit. I found the unit to be working properly and cooling properly at the time of service.
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Air Handler in Attic):** * Replaced the pleated 1" filter (20x30x1 / 12x12x1). * Confirmed the indoor coil is in good, clean condition. * Verified the blower wheel, electrical wires, primary drain pan, and secondary drain pan are in good working order. **Outdoor Unit (Heat Pump on Side of House):** * Cleaned the outdoor coil. * Confirmed electrical wiring is working properly within manufacturer's specifications. **System Performance:** * Cleared the condensate drain line and cleaned out the primary pan. * Measured a return air temperature of 72.3°F and a supply air temperature of 56.0°F. * Restored power to the units. The system is currently working properly. Tallahassee Fl View my findings from today’s job here: https://visionshare.xoi.io/?id=msd145c7b8-5daa-i185-bdaf42648e49-u404-d492385121fd
Today I arrived on site and performed the following maintenance and service tasks: **Indoor Unit (Air Handler):** * Located in the attic/garage. * Observed the indoor coil to be in good, clean condition. * Replaced the pleated 20x25 air filter. **Outdoor Unit (Heat Pump):** * Located on the side of the house. * Observed the outdoor coil to be in good, clean condition. **Electrical Components:** * Tested and confirmed proper operation within manufacturer specifications for: blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. **System Components:** * Inspected and confirmed good working condition of: blower wheel, secondary drain pan, primary drain pan, electrical wires secured, and ductwork. **System Testing & Adjustments:** * Measured a return air temperature of 78.0°F and a supply air temperature of 60.0°F. * Cleared the condensate drain line. *
Today I arrived on site and performed the following maintenance: **Indoor Unit (Air Handler - Garage/Attic):** * Replaced the 20x25 pleated filter. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump - Back Yard):** * Verified the outdoor coil is clean and in good condition. * Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. * Inspected and confirmed the blower wheel, secondary drain pan, primary drain pan, and electrical wires are secured and in good condition. **System Performance:** * Measured a return air temperature of 78.0°F and a supply air temperature of 62.0°F. * Cleared the condensate drain line. * Cleaned out the primary and secondary drain pans. * Tested the safety switch. **Additional Actions:** * Dusted the thermostat. * Restored power to the units. * Checked
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Garage/Attic):** * Observed the indoor unit to be in fair condition. * Verified pleated 1" filter (20x25) is in place. * Noted the indoor coil is dirty and recommend a duct cleaning. **Outdoor Unit (Heat Pump on Side of House):** * Observed the outdoor coil to be in good and clean condition. **Electrical Components:** * Tested and confirmed the following components are working properly within manufacturer's specifications: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring **System Components:** * Inspected and confirmed the following components are in good working order: * Blower Wheel * Secondary Drain Pan * Primary Drain Pan * Electrical Wires
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Crawl Space):** * Observed the indoor unit to be in fair condition. * Confirmed the unit services the whole home, specifically the downstairs area. * Noted the filter size as 20x30x1. * Customer declined filters and will provide their own antimicrobial filters. * Inspected the indoor coil and found it to be in good, clean condition. * Inspected the blower wheel, primary drain pan, and secured electrical wires, all in good working order. **Outdoor Unit (Heat Pump on Side of House):** * Observed the outdoor coil to be in good, clean condition. * Tested and confirmed proper operation within manufacturer specifications for: * Blower motor, blower run capacitor, compressor run capacitor, condenser fan motor, compressor, fan run capacitor, contactor, and electrical wiring. **System Performance:** * Measured a return air temperature of 71.0°F
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Located in the crawl space. * Observed the indoor coil to be in good, clean condition. * Replaced the 20x25x1 antimicrobial filter using the customer's spare filters. * Confirmed the blower wheel, primary drain pan, and electrical wires are secured and in good condition. **Outdoor Unit (Heat Pump):** * Located on the side of the house. * Observed the outdoor coil to be in good, clean condition. * Verified proper operation of the blower motor, condenser fan motor, compressor, blower run capacitor, contactor, electrical wiring, and compressor run capacitor. **System Performance:** * Cleared the condensate drain line and tested the safety switch. * Recorded a return air temperature of 74.0°F and a supply air temperature of 65.0°F. * Tested the thermostat operation and restored power to the units. View visual findings from today’s visit here
Diagnostic/ System not cooling. I arrived and verified indoor airflow before going outside. At the condenser, I found that the fan was running but the compressor was not. I checked the run capacitor for the system and found it to be dead on the compressor side. I installed a Turbo 200 capacitor and tested the system. It began cooling properly. I also replaced the 201 filter due to the large amount of concrete dust that had gotten caught up in the old filter. The system is cooling properly and the new capacitor has a 5-year limited warranty. Thank you for your business. Havana FL