Came home Sunday from vacation and our heat was not working. Already had appointment on Monday for semiannual service. Informed your office of situation and technician said unit was now working properly. Still no heat. Called Tuesday morning and informed Rick of problem. New unit was installed in May of 2022 and installer failed to convert unit from national gas to propane. Now we will have 3rd night without heat. I believe this is inexcusable
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Since filter replacement is no longer included in the maintenance service, the technician should ask the customer if they want the filter changed and inform the customer on how much the filter cost. I had bought my own filter and was lucky I saw that he was going to replace my old filter with one of yours before he did.
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Jayshawn is a delightful young man who seems to have all the knowledge we need for care and maintenance of our unit. He is quick, efficient, and pleasant.
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Knowledgeable, professional, friendly. Always happy with Benson’s.
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Jayshawn Rowls arrived right on time as promised. We appreciate his considerate use of a protective mask and fist-bump greeting - - as COVID has rebounded in this area. We showed Jayshawn where the various parts of our system are located, and he described his work plan. That helped us to be available to answer any questions he might have. Jayshawn worked very efficiently and thoroughly inside and outside, then described maintenance options. We said we would not need filters until the next visit, since we still have enough on hand. Kudos to Benson's for having Jayshawn Rowls on the team! We appreciate his work ethic and friendly demeanor, and would be very pleased to have Jayshawn as our technician again in the future.
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I am always pleased with Chris Dean's service. He has been to my home many times and knows my unit well. He is always professional, informative, and personable. I hope he will continue to be my service technician!
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Returned today to complete repair 11/22/22 from original call of no heat. Today I removed old defrost board and installed the new defrost board. I then verified that the system is operating properly. The system is now operating as it should in heat mode. Thank you for your business today. Havana,Florida.
Today I performed a wintertime tune up on your American Standard furnaces. Everything is working properly at this time. Thank you for your business. Havana FL
Today I performed a wintertime tune up on your Lennox heat pump unit. Everything is working properly at this time. Thank you for your business. Havana FL
Customer called in with a no heat call. I arrived at the home, the air handler unit was operating but the condenser unit was in lock out mode. I reset the system and it began operating properly. After letting the system run, I found that the fan was not engaging when going into defrost mode. I inspected the defrost board and found that it had some burnt spots on it by the resistors. I ordered the defrost board it was in stock and is going to be delivered to the shop. I told Mr. Sprinkles we would be back out in a couple of days. Thank you for your business today. Havana, Florida.
Customer called in with a no cool call. I arrived at the home and spoke with Miguel and he told me that the system is cooling during the day but he would get hot at night. I began diagnostics on the system by checking the thermostat and signal to the system. I verified that it was, then I checked the operation of the system, the system is operating properly in both cooling and heating modes. I verified the temperature split as well as the pressures on my gauges. I went back to the thermostat and determined that the owner had the system on a schedule and the heat was coming on at night under the program setting. I turned the schedule off and now you have to manually change over between settings. Thank you for your business today. Havana, Florida.
Today we performed a winter time tune up on your Lennox Heat Pump unit, everything is working properly at this time. Thank you for your business. Tallahassee FL
Today we performed a winter time tune up on your heat pump unit,everything is working properly at this time .Thank you for your business. Tallahassee FL
Today we performed a winter time tune up on your furnace unit,everything is working properly at this time .Thank you for your business. Tallahassee FL
Installed part successfully everything is working properly at this time
Today we performed a winter time tune up on your heat pump unit,everything is working properly at this time .Thank you for your business. Tallahassee FL
Today we performed a winter time tune up on your Goodman heat pump unit,everything is working properly at this time .Thank you for your business. Tallahassee FL
Today we performed a winter time tune up on your unit, everything is working properly at this time.Thank you for your business.Tallahassee Fl
Performed a winter time tune up on the hvac equipment. Testing system operations, component amperage’s, capacitor ratings, cleared the drain line, checked the filter, and cleaned the condenser outside. The system is working properly at this time.
Found the system to have a faulty thermostat. I replaced with a new thermostat and the system is now working properly at this time.
Today we performed a winter time tune up on your grand air heat pump unit,everything is working properly at this time .Thank you for your business. Tallahassee FL