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Had to have your tech come out a month before my scheduled 6 month cleaning due to the drain line being clogged. I was charged a service fee; For all I know the line was not cleared on the previous visit. I don't agree with the any fee charged as regular cleaning should be enough to prevent this AND you could have just considered this my 6 month cleaning as it was very close to that time anyway.
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The two young men introduced themselves and explained very clearly what they would be doing. They answered our questions, and gave a very well focused description of their work and the situation of the Heat Pump and other components. Their visit was excellent.
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Brandon was a pleasure to have tune up our air conditioner unit. Very professional, knowledgeable, and great communication skills. Thanks.
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Another smooth and trouble-free visit.
Response from Benson's Heating and Air Conditioning:
We really appreciate you taking the time to share your feedback with us and the community.
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08/19/2025- I arrived on site to find the unit off due to a tripped secondary drain pan safety switch cutting the power to the rest of the unit. I have cleared and treated the primary drain line as well as removed all the water from the secondary drain pan before testing the unit. The unit came on without any issues and I have confirmed that the drain line is draining properly. This unit is now functioning and cooling properly at the time of service.
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Air Handler in Attic Closet):** * Verified the unit is servicing the whole home. * Confirmed filter is a pleated 2-6". * Checked the filter and noted size 401. * Confirmed indoor coil is in good and clean condition. **Outdoor Unit (Straight Cool on Side of House):** * Verified the outdoor coil is in good and clean condition; cleaned the coil. **Electrical Components (Tested & Working):** * Verified proper operation and amperage of: Blower Motor, Condenser Fan Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Defrost Control Board, Contactor, and Electrical Wiring. **System Components (Inspected & Working):** * Confirmed good condition and proper operation of: Blower Wheel, Ductwork, Electrical Wires Secured, Primary Drain Pan, and Secondary Drain Pan. **Measurements & Adjustments:** * Return Air Tempe
Today I arrived on site and performed a summer tune-up on your system. **Indoor Unit (Air Handler):** * Verified the air handler is located in the closet and services the whole home. * Checked the pleated 2-6" filter; it's a 201 size. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump):** * Verified the heat pump is located on the side of the house. * Confirmed the outdoor coil is clean and in good condition. **Electrical Components (Tested and Working):** * Verified proper operation and amperage of the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring. **Components (Inspected and in Good Condition):** * Verified the blower wheel, ductwork, electrical wires, and primary drain pan are secured and in good condition. **System Performance:** * Measured a return air temperature of 76.0°F and a supply air temperat
Today I arrived on site and performed a summer tune-up on the system. Here's a summary of the work completed: **Unit Inspection:** * Observed the indoor package unit and the outdoor package unit located on the side of the house. * Confirmed the overall equipment condition as good. **Filter Service:** * Checked the 12x20x1 pleated filter. * Serviced the whole home filtration system. **Coil Maintenance:** * Found the indoor coil in fair condition and cleaned it. * Determined the outdoor coil was in good, clean condition, and cleaned it further. **Electrical Component Testing:** * Verified proper operation of the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring. **Component Inspection:** * Confirmed the blower wheel, ductwork, electrical wires, and primary drain pan are in good working order. **System Testing & Adjustments:** * Measured a r
Diagnostic/ System blowing air but not cooling. I arrived and turned the thermostat on in cool mode. I verified indoor airflow and went outside. I found nothing running at the condenser. I had the right high voltage and low voltage at the contactor but the system was not running due to a failed capacitor. I replaced the capacitor and got the compressor to come on but not the fan motor. The fan motor was overheated, so I hosed it down for a few minutes. I fired the system off and the motor came on. After 10 minutes of run time, its amperage is within factory specs (1.36 out of 1.40 amps). The system is cooling properly at this time.
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: System Overview Overall equipment condition is fair. The indoor unit is an air handler located in the closet. The outdoor unit is a heat pump located on the side of the house. The system services the whole home. Component Inspections & Testing The indoor coil is clean, and the outdoor coil is in good, clean condition. Tested and inspected the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. Inspected the blower wheel, primary drain pan, and secured electrical wires; all are in good condition and working properly. Maintenance Actions Checked the pleated 1" filter (size 20x25x1). Cleared the condensate drain line, cleaned out the primary pan, and tested the safety switch. Dusted the return grills and thermostat. Rest
Today I arrived on site and performed the following service and maintenance activities: **Indoor Unit (Air Handler - Attic/Garage)** * Observed the indoor unit to be in good condition. * Confirmed the unit services the whole home. * Replaced the 20x20x4 pleated filter. * Confirmed the customer needs additional filters provided for a charge. * Verified the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump - Back Yard)** * Observed the outdoor unit to be in good condition. * Verified the outdoor coil is in good condition. **Electrical Components (Tested & Working)** * Verified proper operation and amperage of: * Blower Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring **System Components (Inspected & Working)** * Confirmed good condition and proper operation of: * Blower Wheel * Heat Ex
Today I performed a summertime tuneup on your Amana, American Standard, and Samsung HVAC system. Everything is working properly at this time. Thank you for your business. Havana FL
Today I arrived on site and performed a summer tune-up on your system. The overall equipment condition is good. **Indoor Unit (Air Handler in Attic):** * Verified the indoor coil is clean and in good condition. * Observed the filter size is 12x24x1 and 12x12x1. The customer has spare 1" pleated filters and will replace them. **Outdoor Unit (Heat Pump in Back Yard):** * Confirmed the outdoor coil is in good condition. **Electrical Components (Tested and Working):** * Verified proper operation and amperage of the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring. **Inspected Components (Good Condition):** * Confirmed the blower wheel, heat exchanger, secondary drain pan, primary drain pan, electrical wires are secured, and ductwork are all in good working order. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and secondary pans. * T
Today I arrived on site and performed a summer tune-up on the system, which is currently working properly. **Indoor Unit (Air Handler):** * Located in the closet; unit condition is good. * Verified pleated 1" filter (size 20x20x1). Customer will replace the filter themselves. * Indoor coil condition is good. **Outdoor Unit (Heat Pump):** * Located in the backyard; unit condition is good. * Outdoor coil condition is good. **Electrical Components (Tested and Working):** * Blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring are all working within manufacturer specifications. **Inspected Components (Good Condition):** * Blower wheel, heat exchanger, primary drain pan, and electrical wires are secured and in good condition. **System Performance:** * Return air temperature: 76.0°F. * Supply air temperature: 54.5°F. * Cleared the condensate drain line, cleaned out the primary pan, and tested the
Today I arrived on site and performed a summer tune-up on the system. The overall equipment condition is good. **Indoor Unit (Air Handler in Attic):** * Verified the indoor coil is clean and in good condition. * Replaced the 20x25x4 pleated filter. * Confirmed the customer needs additional filters and wants them provided for a charge. **Outdoor Unit (Heat Pump in Back Yard):** * Verified the outdoor coil is in good condition. * Confirmed the following electrical components are working properly within manufacturer's specifications: * Blower Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring * Verified the following components are in good condition and working properly: * Blower Wheel * Heat Exchanger * Secondary Drain Pan * Primary Drain Pan * Electrical Wires Secured * Ductwork **Conde
Today I arrived on site and performed a summer maintenance check on your HVAC equipment. **Indoor Unit (Air Handler - Garage):** * Observed the unit is servicing the whole home. * Noted the filter size is 20x20x1, using a pleated 1" filter. Customer will provide their own filters. * Confirmed the indoor coil is in good, clean condition. **Outdoor Unit (Heat Pump - Side of House):** * Verified the outdoor coil is in good, clean condition. **Electrical Components:** * Tested and confirmed proper operation within manufacturer specifications for: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Contactor * Electrical Wiring **System Components:** * Inspected and confirmed good working condition of: * Blower Wheel * Primary Drain Pan * Electrical Wires Secured **Measurements:** * Recorded a return air temperature of 72.0°F and a supply air temperature of 5
07/26/2025- I arrived on site to find the run capacitor in the outdoor unit dead, which wouldn’t allow the compressor to start. After replacing the faulty part with truck stock the unit came on without issue. I have verified that the unit is cooling properly with a 18F degree temperature split and is functioning properly at the time of service.
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Crawl Space):** * Observed the indoor coil in poor and dirty condition. * Recommended a duct cleaning. * Noted customer will provide their own 1" pleated air filter. **Outdoor Unit (Back Yard):** * Observed the outdoor coil in fair condition. **Electrical Components:** * Verified the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring are working properly within manufacturer's specifications. **System Components:** * Confirmed the blower wheel, primary drain pan, electrical wires, and ductwork are in good condition. **Measurements:** * Recorded a return air temperature of 76.0°F and a supply air temperature of 61.0°F. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary pan and condensate pump. * Tested the safety switch. **Recommendations:** * Duct
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit Service:** * Unit is located in the closet, servicing the whole home. * Replaced the 24x24x1 pleated 1" filter with a spare provided by the customer. * The indoor coil is in fair condition. **Outdoor Unit Service:** * Unit is located on the side of the house. * The outdoor coil is in fair condition. **Electrical Components:** * Tested and inspected the blower motor, compressor, condenser fan motor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. **Component Inspection:** * Inspected the blower wheel, primary drain pan, secured electrical wires, and ductwork; all are in good condition and working properly. **System Performance:** * Return air temperature measured 74.0°F. * Supply air temperature measured 53.0°F. * Cleared the drain line, tested the safety switch, a