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Tiara and Matt are exemplary Benson employees - they arrived on time and performed their work expertly and courteously. I appreciate them both so much and I appreciate Benson's - the texts emails updates and answering the phone if I need to call - please do not sell out like other local homegrown companies in other industries have - you absolutely have the Best thing going for sure!
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Brenden was an excellent employee. Thank you.
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The lead tech, a lovely young woman, arrived within the appt. window with a trainee. She performed the seasonal status and performance checks replaced the filter and gave me a reassuring report on the health of the two systems.
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Great experience working with Lee and the Benson’s team. Solved all issues and gave helpful advice about needed landscaping to prevent future problems.
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Lee was a patient, skillful salesman who was very comfortable and competent educator as well. Personable and appropriately friendly.
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Send Jeremiah every time! I really like him & his service is excellent!
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Today I arrived on site and performed a summer tune-up on the whole-home system. Here's a summary of the work completed: **Filtration:** * Replaced the pleated 1" antimicrobial filter with a spare 20x25 filter provided by the customer. * Checked the new filter. **Coils:** * Observed the indoor coil to be in fair condition. * Observed the outdoor coil to be in fair condition. **Electrical Components (Tested and Working):** * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring **Components Inspected and in Good Condition:** * Blower Wheel * Secondary Drain Pan * Primary Drain Pan * Electrical Wires Secured **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary pan. * Cleaned out the secondary pan. * Tested the safety switch. * Confirmed the drain line is strapped. **Measurements:**
Today I arrived on site and performed a winter time tune up on your system, confirming it's currently working properly. **Indoor Unit (Air Handler in Closet):** * Verified the indoor coil is clean and in good condition. * Replaced the pleated 16x20x4 air filter with a spare provided by the customer. **Outdoor Unit (Heat Pump on Side of House):** * Confirmed the outdoor coil is in good condition. * Tested and inspected the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring; all are working properly within manufacturer's specifications. **System Components:** * Inspected the blower wheel, heat exchanger, primary drain pan, and secured electrical wires; all are in good condition and working properly. * Cleared the condensate drain line, cleaned out the primary pan, and tested the safety switch. * Verified the condensate drain line is connected and strapped down. **Measure
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Here's a summary of the work completed: System Assessment: Determined the overall equipment condition to be fair. Identified the indoor unit as an air handler located in the garage. Identified the outdoor unit as a heat pump located in the back yard. Confirmed the system services the whole home. Component Inspections & Testing: Verified the filter type as Pleated 1" Antimicrobial, size (1)24x36x1. Observed the condition of both indoor and outdoor coils as fair. Confirmed proper operation of electrical components: Blower Motor, Condenser Fan Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, Electrical Wiring, Heat Strip Kit. Inspected and confirmed the good condition of: Blower Wheel, Primary Drain Pan, Electrical Wires Secured, Ductwork. Measurements & Adjustments: Measured a Return Air Temperature of 69.0 Degrees Fahrenheit. Measured a Supply Air Te
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Filtration:** * Replaced the pleated 20x25x5 filter and the Respicare 24x24x1 filter. * Washed the washable 20x20x5 filter. **Coils:** * Confirmed the indoor and outdoor coils are clean and in fair condition. **Electrical Components (Tested and Working):** * Verified proper operation and amperage of the blower motor, heat strip kit, condenser fan motor, and compressor. * Confirmed proper function of the blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, and contactor. * Checked and confirmed the electrical wiring is working properly. **Components (Inspected and Working):** * Confirmed the blower wheel, secondary drain pan, primary drain pan, and ductwork are in good condition and working properly. * Secured the electrical wires. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and secondary pa
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Attic):** * Replaced the 1" pleated filter (18x18x1). * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump on Side of House):** * Verified the outdoor coil is clean and in good condition. * Tested and inspected the following electrical components, all operating within manufacturer's specifications: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring * Electric Heat Strip Kit Safety's * Inspected the following components, all found to be in good working order: * Blower Wheel * Secondary Drain Pan * Primary Drain Pan * Electrical Wires Secured * Ductwork **System Performance:** * Return air temperature: 72.0°F. * Su
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Located in the closet, servicing the whole home. * Observed the indoor coil in fair condition. * Verified filter size: 25x25x1, using an antimicrobial filter. **Outdoor Unit (Heat Pump):** * Located on the side of the house. * Observed the outdoor coil in fair condition. **Electrical Components (Tested and Working):** * Blower motor, heat strip kit, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring are all working within manufacturer specifications. **Components Inspected (Good Condition):** * Blower wheel, secondary drain pan, primary drain pan, and electrical wires are secured and in good working order. **Condensate Drain System:** * Cleared the drain line and tested the safety switch. * Confirmed the drain line is strapped down. **Temperature Readings:** * Return air temp
Today I arrived on site and performed a winter tune-up on the system, which is currently working properly. **Indoor Unit (Air Handler in Attic/Garage):** * Verified the unit services the whole home. * Observed the indoor coil in good, clean condition. * Noted the filter size as 20x25x1 and 20x20x1, pleated 1". The customer has spare filters and will replace them. **Outdoor Unit (Heat Pump in Back Yard):** * Observed the outdoor coil in good condition. **Electrical Components (Tested and Working):** * Verified proper operation and amperage within manufacturer specifications for: * Blower Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring **System Components (Inspected and in Good Condition):** * Confirmed the good condition and proper function of: * Blower Wheel * Heat Exchanger * Secondary Drain Pan * P
Today I arrived on site and performed a summer tune-up on the system. Here's a summary of the work completed: **Filtration:** * Replaced the pleated 1" filter with a spare 20x20 filter provided by the customer. * Checked the new filter. **Electrical Components (Tested and Working):** * Verified proper operation and amperage of the blower motor, condenser fan motor, compressor run capacitor, fan run capacitor, compressor, blower run capacitor, compressor start capacitor, contactor, and electrical wiring. **Component Inspection (Good Condition):** * Confirmed the blower wheel, secondary drain pan, primary drain pan, and electrical wires are secured and in good working order. **Condensate Drain System:** * Cleaned out the primary and secondary drain pans. * Cleared the drain line and tested the safety switch. **Measurements:** * Recorded a return air temperature of 75.0 degrees Fahrenheit and a supply air temperature of 143.0 degrees Fahrenheit. **Additional Actio
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Observed the indoor unit in fair condition, located in the closet. * Replaced the pleated 1" filter (20x20x1). * Brush cleaned the dirty indoor coil. **Outdoor Unit (Heat Pump):** * Observed the outdoor unit on the side of the house. * Cleaned the outdoor coil, which is now in good condition. **Electrical Components (Tested and Working):** * Verified proper operation of the blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, defrost control board, electrical wiring, and electric heat strip kit safeties. **Components Inspected and in Good Condition:** * Confirmed the blower wheel, primary drain pan, electrical wires, ductwork, and secondary drain pan are in good working order. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and secondary pans
Today I arrived on site and performed a winter time tune up on your system. It is currently working properly. **Indoor Unit (Air Handler):** * Verified the air handler is located in the closet. * Confirmed the unit services the whole home. * Observed the indoor coil is clean and in good condition. **Filtration:** * Replaced the antimicrobial filter (20x30x1). * Customer requested additional filters to be provided for a charge. **Outdoor Unit (Heat Pump):** * Verified the heat pump is located on the side of the house. * Observed the outdoor coil is in good condition. **Electrical Components (Tested and Working):** * Blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, and electrical wiring are all working within manufacturer's specifications. **Components (Inspected and in Good Condition):** * Blower wheel, heat exchanger, primary drain pan, electrical wires secured, and secondary drain pan are all in good condition. *
Upon arrival, I found the customer’s heat pump split system not cooling properly due to a low refrigerant charge. After finding the system low on Freon, I performed the electronic leak search to find the evaporator coil leaking. The customer decided to top the system off for now. I sent an estimate for 5 pounds of refrigerant. They approved the estimate. After adding the Freon your system is cooling properly at this time. The customer was also interested in a proposal for options on a new system install which is what I highly recommend. your system is 20 years old and I would hate for you to spend money on the repair then something else possibly go down in a few months. There is no guarantee to how long the refrigerant I added will last other than that your system is operating properly at this time.
Today I arrived on site and performed a summer tune-up on the system. Here's a summary of the work completed: **System Assessment:** * Overall equipment condition: Fair. * Indoor unit: Located in the crawl space. * Outdoor unit: Located on the side of the house. * Filtration: Pleated 2-6" filter, checked today. **Component Inspections & Testing:** * Verified proper operation of: Blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. * Inspected and confirmed good condition of: Blower wheel, secondary drain pan, primary drain pan, and secured electrical wires. * Indoor and outdoor coils: Condition is fair. **Measurements & Adjustments:** * Return air temperature: 70.0 Degrees Fahrenheit. * Supply air temperature: 120.0 Degrees Fahrenheit. **Condensate Drain Service:** * Cleared drain line. * Cleaned out primary and secondary pans. * Tes
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Attic):** * Replaced the pleated 1" air filters with customer-supplied spares (sizes 12x12 and 20x20). * Confirmed the indoor coil is in fair and clean condition. **Outdoor Unit (Heat Pump in Back Yard):** * Verified the outdoor coil is in fair and clean condition. * Tested and inspected the following electrical components, confirming they are working properly: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Blower Run Capacitor * Contactor * Electrical Wiring * Inspected the following components and found them to be in good working order: * Blower Wheel * Primary Drain Pan * Electrical Wires Secured * Ductwork * Secondary Drain Pan **System Checks:** * Return air temperature: 77.0°F. * Supply air temperature: 110.0°F. * Cleared the condensate drain line. *
Today I arrived on site and performed a winter tune-up on the system. Here's a summary of the work completed: **Indoor Unit (Air Handler in Garage):** * Checked and washed the washable Accuclean filter. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump on Side of House):** * Verified the outdoor coil is in good condition. **Electrical Components:** * Tested and confirmed proper operation of the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **System Components:** * Inspected and confirmed the blower wheel, heat exchanger, primary drain pan, and electrical wires are secured and in good working order. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary pan and condensate pump. * Tested the safety switch. **Additional Actions:** * Dusted the thermostat and restored power to the units. * Tested thermostat operation.
Upon arrival, the customer explained noticing a water stain where the primary drain line set goes through the plywood box The unit sits on. I checked the drain line. It was clear. I went ahead and flushed it anyways checked the customer‘s pressures. They looked good. The coil was clean. The primary pan had no trash whatsoever in. It was absolutely spotless. I let the customer know that whatever the water stain is from is not leaking because the wood was dry and it wasn’t wet and soft. And that it could possibly be from spilling a little water to flush the drain line the only other thing it could possibly be is if the indoor blower motor is intermittently stopping and causing the coil to freeze up. I told the customer if she notices it again to take a picture and give us a call back. She also mentioned having a dust issue inside so I sent an estimate to get her ducks cleaned and checked our UV light. The UV light is working properly. Everything seems to be working properly at this time.