Service

NORMAN WILKINSON from Elgin, IL

Luis did a wonderful job for us. We could not be more satisfied. In addition to being an excellent plumber, he is a terrific human being, and we are glad he got our call today. Whenever we need assistance in the future we will definitely request him by name. Wish we had called Black Diamond years ago. Thank you !

Excellent Work!!!

Mike from St. Charles, IL

Luis was fantastic! Did a great job fixing our toilets. Was on time and made sure there were no mistakes. Cleaned up after doing the work. Concerned about the price, thought it was a little pricey to replace 2 gut kits at $470. Thought it would be around $350. Luis explained it was a set price by the company. In the past I paid around $175 per toilet.

Excellent Service. Truly appreciate being Crystal Club Members

Jim from Rockford, IL

Christian was both competent and personable. Well done! Being Crystal Club is great,

Another Outstanding Experience

Dale from Cherry Valley, IL

We purchased a 3 year planned maintenance contract and recently had a service call related to planned maintenance service. Christian V was the technician. He was great! Personable, informative, and through. Informed us of every process. He's another example of the great staff from Black Diamond.

Best customer service!

HELLEN from Woodstock, IL

Jorge was efficient, explained what was to be done and what was done, left areas clean, provided proposal for item that is not working. We really appreciate him!

Expert service on a challenging job

EDWARD from Wheaton, IL

Very professional replacing waste pipe in a ceiling surrounded by water and electrical lines

Accurate assessment and fair price

Mike from Loves Park, IL

Very competent service. Excellent explanations. Very timely assistance.

Jim from Rockford, IL

Black Diamond had Nick out to our house within two hours of our call. Superior! Not only did Nick do an excellent job in fixing our air conditioner, he also gave excellent explanations and clearly outlined our options. We could not be more satisfied.

Courteous, friendly, efficient. Great experience.

Jerilyn from Elgin, IL

So willing to help me understand what was needed to fix my AC issues. The two gentlemen noticed a tire nearly flat on my car as they left and were kind enough to put air in it for me. Since I am older and unable to do this on my own, I was so appreciative of this. These gentlemen went above and beyond what was expected of them. They are truly an asset to the company and their profession. Jerilyn

Very quick and thorough

Susan from Geneva, IL

Great service

Julie from Sycamore, IL

Keo was very professional and friendly.

Efficient , friendly service

Allen from Warrenville, IL

Jorge was efficient, polite and gave excellent service

GRACE from Long Grove, IL

Capable, responsive, friendly

Jim from Hawthorn Woods, IL

Black Diamond

Jim from Arlington Heights, IL