1400 Miller Parkway
McHenry, IL 60050
866-369-3057

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Local Reviews
for carpentersville, il

Rated 4.9 out of 5 stars based on 84 customer reviews

Quick service, good results

Clay was very knowledgeable about the repair and personable. Felt that the cost was equitable and that I was not be overcharged.

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Excellent service, arrived on schedule

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Fantastic Service!

They came out the same day, fixed our problem & Jorge was wonderful. Explained everything and was very knowledgeable. Would highly recommend them!!

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Great service.

I called because of a noisy motor. The problems with the furnace were more extensive and required a new furnace. I am pleased with the new furnace and the installation.

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Great communication and service!

I’d scheduled my annual furnace clean and check for 8 this morning and got a call a few minutes prior from dispatch advising me that the tech who was to come over was out sick and they were reassigning the job to another technician in the area to come over as soon as he completed his current job. He was at my house by 9:30 and did a great job. I appreciated the heads up from the dispatch center too. Glad to be a Black Diamond customer.

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Fixing a break in a wire

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I wasn't impressed.

I called Black Diamond to provide an annual inspection of my air conditioner. It had not been done in a while and my home recently sold, so I wanted to make sure everything was OK. The guy comes in and I tell him it has been leaking. His conclusion that the pipe in sweating from condensation and he wrapped a small section. It did not solve the problem and after the home inspection I was told the whole section needs to be properly wrapped. Why didn't the guy from Black Diamond do this? Then he went outside to inspect. I see him there for a little while and then he puts his stuff away and is gone. I keep looking out the front door wondering why he isn't coming in or why he is no longer by the air conditioner unit? Eventually, he comes in and give a bill. I ask if he want to put a sticker on the unit to show that an annual inspection had been done by Black Diamond. He forgot and was glad I reminded him since he tends to forget. Really? I feel like I didn't get very good service.

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Broken pipe

We called Black Diamond late on Saturday night, water was leaking into our basement. Nick showed up around 9:45pm and worked until 1:30am first stopping the leak and then trying to narrow down were the problem was. He said it was probably a pipe outside they would be back in the morning. They came back found the leak and fixed it! Nick was very polite and helpful!! I would recommend Black Diamond to anyone! Thank you Nick for putting up with our dog LOL PS I don't think anyone is ever happy with the price....but the service is awesome so they are worth it.

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Great professional service

I felt very comfortable knowing Black Diamond would be doing the installation of my vanity, sink, and toilet in my bathroom. Ross and Jessie were very knowledgeable and did a great job..

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Great service

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Job Locations
for carpentersville, il

Jack L.

Jack L. Job Checkin

Faucet issues


Mike C.

Mike C. Job Checkin

Service on Rheem furnace


Jack L.

Jack L. Job Checkin

Drain issues


Keith H.

Keith H. Job Checkin

Furnace making noise


Keith H.

Keith H. Job Checkin

Heat not working


Jack L.

Jack L. Job Checkin

Faucet issues


Jack L.

Jack L. Job Checkin

Plumbing issues


Dave K.

Dave K. Job Checkin

Clogged kitchen sink


Jack L.

Jack L. Job Checkin

Plumbing issues


Dave K.

Dave K. Job Checkin

Toilet not working.


Raudel S.

Raudel S. Job Checkin

Bath tub is clogged


James A.

James A. Job Checkin

Sump pump battery backup


Luis E.

Luis E. Job Checkin

Shower valve.


Jack L.

Jack L. Job Checkin

Plumbing issues


Raudel S.

Raudel S. Job Checkin

Per customer water heater is leaking