Clay was very knowledgeable about the repair and personable. Felt that the cost was equitable and that I was not be overcharged.
They came out the same day, fixed our problem & Jorge was wonderful. Explained everything and was very knowledgeable. Would highly recommend them!!
I called because of a noisy motor. The problems with the furnace were more extensive and required a new furnace. I am pleased with the new furnace and the installation.
I’d scheduled my annual furnace clean and check for 8 this morning and got a call a few minutes prior from dispatch advising me that the tech who was to come over was out sick and they were reassigning the job to another technician in the area to come over as soon as he completed his current job. He was at my house by 9:30 and did a great job. I appreciated the heads up from the dispatch center too. Glad to be a Black Diamond customer.
I called Black Diamond to provide an annual inspection of my air conditioner. It had not been done in a while and my home recently sold, so I wanted to make sure everything was OK. The guy comes in and I tell him it has been leaking. His conclusion that the pipe in sweating from condensation and he wrapped a small section. It did not solve the problem and after the home inspection I was told the whole section needs to be properly wrapped. Why didn't the guy from Black Diamond do this? Then he went outside to inspect. I see him there for a little while and then he puts his stuff away and is gone. I keep looking out the front door wondering why he isn't coming in or why he is no longer by the air conditioner unit? Eventually, he comes in and give a bill. I ask if he want to put a sticker on the unit to show that an annual inspection had been done by Black Diamond. He forgot and was glad I reminded him since he tends to forget. Really? I feel like I didn't get very good service.
We called Black Diamond late on Saturday night, water was leaking into our basement. Nick showed up around 9:45pm and worked until 1:30am first stopping the leak and then trying to narrow down were the problem was. He said it was probably a pipe outside they would be back in the morning. They came back found the leak and fixed it! Nick was very polite and helpful!! I would recommend Black Diamond to anyone! Thank you Nick for putting up with our dog LOL PS I don't think anyone is ever happy with the price....but the service is awesome so they are worth it.
I felt very comfortable knowing Black Diamond would be doing the installation of my vanity, sink, and toilet in my bathroom. Ross and Jessie were very knowledgeable and did a great job..
Service on Rheem furnace
Furnace making noise
Heat not working
Clogged kitchen sink
Toilet not working.
Bath tub is clogged
Sump pump battery backup
Per customer water heater is leaking