Technician arrived when promised and was prepared for the job. Fixed valve issue in shower and replaced primary sump pump. Had pump in truck. Optimized sump system. Very knowledgeable and confident person. Everything operating better than ever. Not cheap, but not outrageous. Overall good value and peace of mind.
James did an excellent job; took the time to show me everything and explain all that he did.
The plumber from Black Diamond let us know that Kohler guarantees its products for life. He was able to find the exact faucet we had with its numbers, etc. Kohler did replace the faucet and the plumber came back to install it. Excellent service and price! We are thrilled!
He was very helpful!
Dave was great! He gave me an estimate of the work, then after completing it, checked to make sure everything was working and explained everything he had done.
Black Diamond is what you want when a true expert is needed in an emergency situation. I am a customer for life because of their honest dealing, professionalism, and expert skills and knowledge in complex plumbing, septic and sewer matters. Thank you Ross and Caleb!
Yesterday Keith came out and did a great job. I later called since I heard a sound coming from my furnace that I had not before. Today Nick came out and found it was due to the wrong filter I put in. They did not charge me for this second call. I am a Crystal Club member and over the years I know I can rely on Black Diamond for excellent service! All of their people are wonderful - from the people in the office to the technicians. All polite and friendly and careful about listening to all my concerns.
Jeremy was timely, polite, explained the work and options and once a decision was made completed the work in a professional, timely manner. We will use Black Diamond again!
Very friendly and efficient. Would highly recommend.
Faucet in the master bathroom leaking
Install new ecm inducer and pressure switches on Carrier furnace
Kitchen drain leak
Gas valve replaced
Sewer line repipe.
Boiler not working properly
No hot water
New outlets, electrician tower lakes
Replace controller and PTU’s on two air conditioners