Dan is courteous and friendly. He did a great job and fully explained the work that was completed.
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Overall Experience
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Convenience
The service call was on time and well done. Julian was efficient and personable. Should have advised me about servicing the AC at extra cost prior to doing it. It was OK because it should be done but a heads up would be nice.
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Dan seemed very thorough not only cleaning and testing everything but explaining things I had asked him about the system.
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Overall Experience
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Price
Convenience
Overall Experience
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Convenience
Our installation of a replacement furnace was done very well. Black-Haak knows what they are doing!
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Although it started a little shaky, reason for only 4 stars, it ended up being pretty good. Guys were professional and truly experienced. They did excellent work. Would recommend to anyone!!
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Thought you could have moved the unit closer to our home. We asked if we should remove the plant, and you said you had a shovel to move it out of the way. When it was all done, the plant did not get moved, and the unit seems to be out away from the building a little too far. Also, you sent someone out the day prior to measure. He was supposed to get here at 8:30, and didn't arrive until 8:50. This made getting to work on time difficult.
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Overall Experience
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Convenience
The customer has a package cleaning. Was here for the air conditioner portion of the cleaning. Cleaned up the unit. Electrical is ok. Checked the refrigerant levels. The refrigerant levels are good. While testing the zone system thermostats. Found that the basement thermostat temperature would no longer adjust in the cooling mode. Replaced the thermostat with a T4. Cycled the air conditioner. The air conditioner is running normally at this time.
Performed the level 2 package cleaning. Furnace: Burners and flame sensor are clean. Heat exchanger looks okay. Combustion readings were normal. No CO detected in the air. High limit passed the safety test. Temp rise was 42°. AC: No leaks detected. Electrical components tested good. Capacitor tested in the required zone. Condenser was cleaned with water and nu brite. Refrigerant charge was normal. All HVAC equipment is running properly at this time.
Performed the level 2 package cleaning. Furnace: Burners and ignition are clean. Heat exchanger is starting to wear. Combustion readings were a little high, but not concerning at this time. High limit passed the safety test. Temo rise was 42°. Furnace is operating normally and safely at this time. However, due to age and condition, long life expectancy cannot be guaranteed. AC: No leaks detected. Electrical components tested good. Capacitor tested well. Condenser was cleaned with water and nu brite. Refrigerant charge was normal. Subcool was 8° with a 17° temp split. Unit is cooling properly.
Performed the level 2 AC cleaning. No leaks detected. Electrical components tested good. Condenser was cleaned with water and nu brite. Refrigerant tests had odd results. Possibly due to the weather outside. The temperature in the basement was in the lower 50’s and it was 66° upstairs. The outdoor temperature was also in the lower 50’s. My gauges read good pressures and everything should be good to go for hotter weather. I told the customer to give us a call if the AC isn’t cooling right. As of right now, the unit is cooling properly.
Ac clean and tune. Cleared drain line. Checked indoor coil with refrigerant sniffer. Found indications of leak on indoor coil. Cycled system. Checked and cleaned electrical compartment. Tested compressor and fan motor, both ohmed in bad range at 60 ohms or lower. Capacitor and contactor are very worn and recommend that those also be replaced. Used coil cleaner on condenser coil. Hooked up gauges and checked pressures and temps. Found the system slightly low on R-22 refrigerant. Subcooling was at 12 super heat was 11. Checked indoor temp split, split was 16. Unable to get numbers for condenser off of compressor. I understand that the unit is 23 years old. Average life of this system is 14 years. Due to the age, condition, and cost to repair this unit, second opinion is recommended. Future failure is expected. Job complete.
I cleaned the furnace. Changed the filter. The furnace is operating properly at this time.
Ac clean and tune. Changed filter. Cleared drain. No leak of indoor coil found with refrigerant sniffer. Cycled system. Checked and cleaned electrical compartment. Tested compressor, it tested low, but well within acceptable range. Used coil cleaner on condenser coil. Hooked up gauges and tested refrigerant pressures and temps. Ok. Split was 20. System operating normal at this time. Office to schedule furnace clean and tune this fall. Job complete.
Installed A/C set pad and leveled it, ran new lineset. Pressure tested the lineset and checked for leaks. Put the A/C in a vacuum and started the unit up.
Performed boiler clean and tune. Found the sparker wire boot is cracked and needs to be replaced. Also noticed the aquastat had water dripping on it in the past and is very rusty and could cause a breakdown in the future. The boiler is about 29 years old, average life of boilers is about 25 years. The office will quote a price on the sparker wire.
Completed Gas Furnace replacement. Disconnected and removed old furnace and then set new one on blocks in its place. Reconnected the gas, electric, PVC vent pipes, and duct-work to new furnace. connected it to the Furnace. Run tested the furnace, but will still need a technician start up. The Office will follow up to schedule a technician to return to do the Furnace efficiency startup, which is required for warranty purposes. Thank you for choosing Black-Haak Heating. Please take a moment to fill out our online survey.
Performed furnace clean and tune; started with inspecting the Evap coil did find some indicators of a leak, inspected the exhaust and intake PVC ensuring all connections were secured, removed and cleaned the burners along with the flame sensor, cycled the system on and checked gas pressures, as well as performed a combustion test verifying no CO in the airstream. Because I found Indicators of a leak on the AC system I highly recommend having maintenance done this spring. This system is currently operating normal and heating at 47 degrees at this time job complete
Performed the level 2 furnace cleaning. Burners and flame sensor are clean. Heat exchanger is rusting. Gas and exhaust levels are normal. No CO detected in the air. Heat rise was 65 degrees. Unit is heating properly at this time. Furnace and AC cleaning bundle
2/15/19. Installed stat. Need different unit and more parts. Chad looked at job on site. 3/1/19. Removed old unit heater in shop. Installed new unit heater. Ran new b-vent piping for exhaust and intake through sidewall and connected to heater. Reconnected electrical and thermostat wiring to heater. Connected gas piping to heater. Started heater and everything is running properly. Thermostat is set to 45 per homeowner request. That you for choosing Black-Haak heating for your heating needs.
Completed replacement of gas furnace and installation of Aprilaire #600 humidifier. Disconnected and removed old furnace and set new one on blocks in its place. Reconnected the electric, gas, pvc vent piping and ductwork. Ran a new condensate drain hose for the furnace, new AC coil and humidifier drains. Installed a new T6 WiFi thermostat and connected it to the furnace. Installed the new Aprilaire #600 humidifier on the return duct and ran the bypass to the supply plenum. Installed humidistat on return also and ran all control wiring into the furnace. Run tested the furnace and humidifier but will still need a technician start up on the furnace. Installed the AC coil but will return in spring to complete AC work. Thank you for choosing Black-Haak Heating. Please take a moment to fill out our online survey.