Very happy with Gary! Very informational very polite and pleasant! Great job checking furnace! We also are getting a humidifier added to our furnace! Will pass his performance to others
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Dan is courteous and friendly. He did a great job and fully explained the work that was completed.
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The service call was on time and well done. Julian was efficient and personable. Should have advised me about servicing the AC at extra cost prior to doing it. It was OK because it should be done but a heads up would be nice.
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Dan seemed very thorough not only cleaning and testing everything but explaining things I had asked him about the system.
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Our installation of a replacement furnace was done very well. Black-Haak knows what they are doing!
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Although it started a little shaky, reason for only 4 stars, it ended up being pretty good. Guys were professional and truly experienced. They did excellent work. Would recommend to anyone!!
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Thought you could have moved the unit closer to our home. We asked if we should remove the plant, and you said you had a shovel to move it out of the way. When it was all done, the plant did not get moved, and the unit seems to be out away from the building a little too far. Also, you sent someone out the day prior to measure. He was supposed to get here at 8:30, and didn't arrive until 8:50. This made getting to work on time difficult.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Furnace start up. Cycled system. Checked all electrical connections and tightened. Removed clamp on exhaust venting. Installed correctly. Checked and adjusted drain line. Checked for gas leaks worn sniffer, none found. Checked inlet and outlet gas pressures. Checked and adjusted gas pressures to maximize efficiency. Checked venting. Preformed combustion test and found normal levels in exhaust. No CO found in airstream. System operating normal at this time. Job complete.
Completed installation of an Aprilaire 700 and 16x25x1 electrostatic filter. Mounted the humidifier on the furnace plenum and the control on the return air ductwork. Wired the control to the furnace and to the humidifier. Ran a drain hose to the floor drain, and a water line from the water heater to provide water for the humidifier. Re-worked the return air drop to accommodate a new filter rack for the electrostatic filter. Left old filter unit in the mechanical room per request of the customer. Run tested the equipment and all is operating as it should. Thank you for choosing Black-Haak Heating and Electric. Please take a moment to fill out our online survey.
Removed, cleaned and installed gas burners Removed, cleaned and installed flame sensor Checked condensate trap Checked blower motor Checked and tested ventor motor Checked filter Adjusted gas outlet pressure to OEM spec System working well at this time Now scheduling spring AC tune ups Humidifier and eac still to be paid for
Removed, cleaned and installed gas burners Removed, cleaned and installed flame sensor Checked condensate trap Checked blower motor Checked and tested ventor motor Checked filter Adjusted gas outlet pressure to OEM spec System working well at this time Now scheduling spring AC tune ups Paid
Removed and cleaned and reinstalled flame sensor Removed and cleaned and reinstalled gas burners Checked gas outlet pressure Checked igniter Checked filter Inspected and tested inducer motor and blower motor Checked your condensate drain trap Furnace working well at this time Tune ups maintain warranty
Furnace clean and tune. Cycled system. Checked heat exchanger, found all three chambers are rusted and corroded. No visible cracks found with camera. Checked, removed, and cleaned burners and flame sensor. Found igniter/flame rod worn. Flame sensor is corroded. Igniter tested low, but within normal range. Checked and tightened electrical connections and clamps. Cleared drain lines. Checked and adjusted gas pressures to maximize efficiency. Found ventor motor bearings are showing signs of getting worn. Preformed combustion test and found levels in normal range. No CO found in airstream. Average life expectancy for this unit is 14 years. This system is 17 years old and showing signs of getting worn. System operating normal at this time, but failure is expected. Tested and checked humidifier. Ok Fireplace clean and tune. Cycled system. Removed and cleaned glass. Checked and cleaned logs. Found logs were incorrectly placed in unit. Cleaned walls and under unit. Cleaned ignition system. Pla
Removed and cleaned and reinstalled flame sensor Removed and cleaned and reinstalled gas burners Checked gas outlet pressure Checked igniter Checked filter Inspected and tested inducer motor and blower motor Checked your condensate drain trap Furnace working well at this time Fixed leak on drain line and changed humidifier pad
System working when I arrived. Filter good, blower motor okay Most likely hi-limit switch Once tripped it will shut off gas valve and run fan until it cools down No charge
Removed and cleaned and reinstalled flame sensor Removed and cleaned and reinstalled gas burners Checked gas outlet pressure Checked igniter Checked filter Inspected and tested inducer motor and blower motor Checked your condensate drain trap Furnace working at this time Pulled blower and inspected secondary heat exchanger There is a water leak from the back of the inducer assembly- recommendation is a new gasket Primary heat exchanger in burner 1 and 2 show excessive wear and will need yearly inspections System is 20 years old, average life expectancy is 14. Office to set up new furnace appt..
Performed the level 2 furnace cleaning. Burners and flame sensor are clean. Heat exchanger looks good. Combustion readings were normal. No CO detected in the air. Drain is clear. High limit passed the safety check. Heat rise was 64°. Unit is heating properly. I replaced the drain for the Humidifier.
Replaced flame sensor. Ran and tested unit. All systems operating properly at this time. Have a wonderful fall, Brennan
Performed a preferred customer furnace cleaning. Cleaned the burners and the flame sensor. Checked the furnace heat exchanger. Wiped down the inside of the furnace. Checked the electrical. Cycled the furnace. Performed a furnace combustion test. No issues with the furnace at this time. Replaced both the hepa filters. Cleaned the air to air filters. Checked the humidifier pad. The humidifier pad looks ok.
Performed the level 2 furnace cleaning. Burners and flame sensor are clean. Heat exchanger is rusting and chipping but no cracks located at this time. Combustion readings were normal. No CO detected in the air. Drain is clear. Heat rise was 47°. The flame sensor is warped and needs to be replaced. Part is covered under the parts warranty. We will return with the flame sensor later. Unit is heating properly at this time.
Performed furnace clean and tune. I replaced the oil filter and oil nozzle. Cycled the furnace. The furnace is operating properly at this time. We will return in the spring to clean the air conditioner.
