Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Both Bill and Mark our two installers were great. They were prompt, skilled, efficient, and personable. High marks. We’ll certainly deal with Black-Haack again.We’ve had other personnel from Black-Haack and each has been very good.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Service person was very knowledgeable, shared a lot of information regards heating /AC unit maintenance, Was very polite. courteous. Very thorough. ID'ed current condition and future upkeep of Unit. learned much more of our system then what we had known. Very impressed with Black Hawk.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tech was respectful of house, seemed knowledgeable, professional, and clear.
Overall Experience
Quality
Price
Convenience
Performed the level 2 furnace cleaning. Burners and flame sensor are clean. Heat exchanger looks good. Combustion readings were normal. No CO detected in the air. Drain is clear. High limit passed the safety check. Heat rise was 47°. Unit is heating properly. I found water leaking from the drain trap. I cleaned the water out. We will check for warranty and follow up.
Furnace clean and tune. Cycled system. Checked heat exchanger, ok. Checked, removed, and cleaned burners and flame sensor. Both ok. Checked and adjusted gas pressures to maximize efficiency. Cleared drain lines. Checked and tightened electrical connections and clamps. Preformed combustion test and found normal levels in exhaust. No CO found in airstream. System operating normal at this time. Job complete.
Removed and cleaned and reinstalled flame sensor Removed and cleaned and reinstalled gas burners Checked gas outlet pressure Checked igniter Checked filter Inspected and tested inducer motor and blower motor Checked your condensate drain trap Furnace working well at this time Tune ups maintain warranty
Dehumidifier has leak in black coil. Warranty Customer prepaid warranty service charge
Performed the furnace safety check. Heat exchanger looks good. Combustion readings were normal. No CO detected in the air. Drain is clear. High limit passed the safety check. Heat rise was 42°. Flame sensor is clean. Unit is heating properly.
Water was leaking by the furnace. I found the drain line was plugged. I replaced the drain line for the air conditioner. The air conditioner is is working at this time.
Went through the system and found the slave thermostat was keeping the dampers open even when there wasn’t a call for cooling. This was causing the system to over cool the master bedroom and guest bedroom. Contacted EWC and went through the the troubleshooting procedures. Flipped the ds 1 and 2 switches in the ac to get communication where it should be and set the zone weights. Zone system is operating properly at this time. Air flow: customer is heating a lot of noise in the return duct in the hallway and bedroom near the furnace. Tested airflow and wasn’t getting anything upstairs and a little bit in the master bedroom but it seemed like everthing was going through the return in the hallway. Talked to chad and he needs to come down to see if he can damper it and he also wanted a picture of the register. Thanks Brad
Silicones and taped the air leaks on the ac system and everthing is operating properly at this time. Thanks Brad
Ac clean and tune. Checked indoor coil with refrigerant sniffer. Found some indications of possible leaks on that coil. Cycled system. Found rodent nest in condenser. Wires have been repaired in past visit. Found capacitor worn. Tested compressor and fan motor, both tested low with megohmeter. Used coil cleaner on condenser coil. Condenser coil damaged and full of mold. Hooked up gauges and checked pressures and temps. Indoor coil temp was 39. Subcooling was 9. Indoor split was 16. Due to age, condition, and cost to repair, second opinion is recommended. Future failure is expected. Office to follow up with payment and to see about scheduling a free option consultation, to prevent expected major expense due to critical failure. Job complete.
Performed 1st year cleaning. Did not find any issue with the furnace at this time.
Ac clean and tune. Cycled system, cleared drain lines. Checked filter. Recommend changer pad before cooling season. Checked and cleaned electrical compartment. Checked capacitor and compressor, it’s ok. Checked contactor, ok. Used coil cleaner on condenser. Cycled system. Checked pressures and temps, both ok. Checked temp split, found 19. System operating normal at this time. Job complete.
Cut in humidifier unit. Installed unit. Ran water line to water heater. Installed saddle valve. Hooked up water line. Cut in bypass and installed 3 90 degree elbows and 4’ of 6†round pipe. Attached. Cut in control. Wired control to main board and unit. Installed transformer and wired power to main control. Ran drain line from unit and cycled system. Unit operating normal at this time. Job complete.
Furnace clean and tune. Cycled system. Checked heat exchanger, ok. Checked and adjusted gas pressures to maximize efficiency. Checked and cleaned burners and flame sensor. Both ok. Checked electrical connections, ok. Checked operating system. Checked for levels of CO and XS air in exhaust, both within normal range. No CO found in airstream. System operating normal at this time. Job complete.
Performed preferred customer furnace start up. Checked over the furnace installation. Cycled the furnace. Set the gas pressure. Took a temperature rise and set the fan speed. Performed furnace combustion test. The furnace is running normally at this time.
