55 Galli Dr Suite A
Novato, CA 94949
800-634-2724

Local Reviews
for kentfield, ca

Rated 3.0 out of 5 stars based on 2 customer reviews

Map of Kentfield CA

Senior citizen Ripped off



Charged over $300 to open ceiling to find leak. Spent 45 minutes in house. Todd said he would not do any work to address leak because he is a manager and does not do the work. 🤬


Response from Bragg Plumbing Heating & Cooling:

We responded to a leak in the ceiling call. We did open up the ceiling so we could inspect the source of the leak. My plumber Todd saw the leak was not from any plumbing issue but from the grout. He recommended the customer contact a tile/grout specialist to resolve this issue, as this was not a plumbing related problem. We quoted the customer a fee of $309.08 to open up the ceiling for inspection. The customer agreed to the price prior to the work being done. That was all he was charged. I contacted the customer afterward and as a courtesy offered to to refund $150 back to him, since he was unhappy with the price, even though he had agreed to the price beforehand. Customer stated he was now satisfied.