I like to joke about getting "Excellent Customer Service" but with BP, it is NO JOKE. I first inter-acted with them through the LADWP AC OPTIMIZATION PROGRAM (thank you for the FREE "Nest" Thermostat). Then, a few weeks later, the gas valves on my furnace gave out - after 35 years????? - and repairing it was out of the question! Within days, BP was out to give me an estimate on a new HVAC system - again, 35 years old - and with LADPW/SOCAL GAS and Carrier rebates, the price was top-notch, even beating COSTCO! The techs completed the job over two days in less than 14 hours. They were friendly, cooperative, extremely neat and very knowledgeable. I look forward to many years of (limited, hopefully) service (meaning, bi-yearly inspections) and great quality from my new equipment.
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All good
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i'm glad Rene was my technician: personable, polite. most importantly, he diagnosed the problem immediately and repaired it. i would always welcome Rene to be my technician.
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Responsive, competent, trouble free installation
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The service professionals did a great job and were very gracious and helpful during the process of the installation.
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Call for no Heat. Found heat pump split system low on refrigerant ,added 2lbs of r-22 refrigerant.
Performed heating maintenance on split system with heat strip . Replaced filter checked blower motor and capacitor. System is working properly good at this time.
Performed heating maintenance on split heat pump system..replaced filter checked blower motor..checked condenser unit ..capacitor contactor ..system working properly good.
Performed a pmc on a 2 fan cail and heat condenser.
