Sal and Val make a great team, professional and efficient. They quoted me five hours and completed the task in five hours. Appreciate their effort. Now I have heat!
Alex was super informative and patient he helped me understand everything
Our technician was great--professional, thorough, and took the time to explain what he was doing and why. We were a customer through the DWP AC Optimization program but there was no up-selling--just great customer service. Would definitely recommend Brody Pennell. If we are ever in need to have our A/c serviced again, will use them!
Alex is a focused, and talented technician...as well as an amazing trouble shooter.
The rep was very patient and knowledgeable in the process of installing and explaining the Nest thermostat
Professional customer service from initial call to actual service rendered. Servicer was neatly dressed and polite. Pricing was good also.
I like to joke about getting "Excellent Customer Service" but with BP, it is NO JOKE. I first inter-acted with them through the LADWP AC OPTIMIZATION PROGRAM (thank you for the FREE "Nest" Thermostat). Then, a few weeks later, the gas valves on my furnace gave out - after 35 years????? - and repairing it was out of the question! Within days, BP was out to give me an estimate on a new HVAC system - again, 35 years old - and with LADPW/SOCAL GAS and Carrier rebates, the price was top-notch, even beating COSTCO! The techs completed the job over two days in less than 14 hours. They were friendly, cooperative, extremely neat and very knowledgeable. I look forward to many years of (limited, hopefully) service (meaning, bi-yearly inspections) and great quality from my new equipment.
Alex was friendly, professional, informative and polite. As we discussed my heating system and Alex was explaining things, he made sure to ask me if I had any questions. Very satisfied with my experience and will ask for Alex next time we need servicing.
Performed DWP tune up on package unit. Replaced filter, washed out door coil, added 2lbs of refrigerant, and installed new Nest thermostat...
Performed DWP tune up on package unit. Replaced filter, washed out door coil,added 2lbs of refrigerant, and installed new Nest thermostat..
Performed heating maintenance on split. Replaced filter checked gas pressure, t-stat, blower motor, supply and return temp . Ran cooling cycle .
Performed DWP tune up on split system..replaced filter, washed out door coil , added refrigerant and installed new Nest thermostat..
Replaced circuit board on package unit..tested system working properly good at this time.
Performed general maintenance on split system..washed EAC filters checked zoning system replaced batteries on t-stats . Ran heating and cooling cycle.
Found system missed wired not working on heating nor cooling ...re-wired system and figured the wiring on straight cooling with electrical heating system .
Performed DWP tune up on package unit.. replaced filter, washed out door coil ,installed add a wire , installed new Nest thermostat..
Performed DWP tune up on package unit..replaced filter , installed “add a wire” washed out door coil and installed new Nest thermostat.
Replaced circuit board on furnace that has been working intermittent...tested system working properly good.
Performed DWP tune up on package unit..replaced filter washed out door coil and installed new Nest thermostat..