I called four times on two different days. NEVER heard a word of response. I wondered if the shop was even open! Not good. I only persisted because I had a service contract. When service agent arrived he was personable, polite, experienced. He even convinced me to add considerable expense with an upgrade. His service was exemplary!
Response from Capital Heating & Cooling:
Greetings Mary, I sincerely apologize for the communication delays. We appreciate your patience and feedback as we work to improve our procedures!
