Kyle rocked my odd furnace problem. He diagnosed the issue, fixed it, and was kind and awesome. Would hire again.
Response from Capital Heating & Cooling:
Fantastic! We take pride in the quality of our service - so it's great to hear your feedback. Thanks so much for taking time to share.
Response from Capital Heating & Cooling:
Thank you very much for your review—we sincerely appreciate your feedback and will share your comments!
Response from Capital Heating & Cooling:
Fantastic! We take pride in the quality of our service - so it's great to hear your feedback. Thanks so much for taking time to share - Kyle will be recognized for a job well done!
Overall a great job and friendly service
Response from Capital Heating & Cooling:
Thank you very much for your review—we sincerely appreciate your feedback and will share your comments!
Response from Capital Heating & Cooling:
Thank you very much for your review—we sincerely appreciate your feedback and will share your comments!
Response from Capital Heating & Cooling:
Fantastic! We take pride in the quality of our service - so it's great to hear your feedback. Thanks so much for taking time to share - Mohammad will be recognized for a job well done!
Michael was friendly, fast, and kept us informed about what he was going to do. Michael also provided us with options as to what we might want done - including warranty plans - and pricing for all options and plans. After completion of work, he went over the results of his work, and instructions on what to do in the future. A professionally done job with a very pleasant man whom both my wife and I enjoyed working with. Highly satisfied!!
Response from Capital Heating & Cooling:
Fantastic! We take pride in the quality of our service - so it's great to hear your feedback. Thanks so much for taking time to share - Michael will be recognized for a job well done!
Response from Capital Heating & Cooling:
Thanks so much for taking time to share - Kyle will be recognized for a job well done!
Anthony was a complete pro: courteous and thoughtful and totally went the extra mile.
Anthony introduced himself and continued by explaining his purpose for today’s appointment. He informed me what he was going to do from beginning to end. When he finished giving me this information he asked if I had any questions, my reply to him was no. He then advised me that he was going to begin the process he was here to perform. I said that’s fine I’ll be upstairs if you need anything. He worked and every now and then he would ask me questions about issues he came across. Instead of showing me downstairs he brought up his iPad and showed me pictures of the evidence he was concerned with, I admired his manners and process of passing this information on to me. Anthony gave me his advice by offering me the options that best fit my needs. I felt he was sincerely being honest with me and I thought about my choices while he made a call to his office. When he returned I had made my decision of purchasing a new unit instead of dealing with the unit that’s being in use now. His personality and his professional manner impressed me to the point of taking his advice. Anthony must be one of your many employees that I believe, a mystery to me since this is my first time doing business with your establishment, is knowledgeable about products for heating and cooling services. Well spoken for his field and manners that are rare in today’s society. My experience for today’s appointment.
Response from Capital Heating & Cooling:
Thank you very much for your rating and feedback. Anthony is one of our best and we are glad to hear you agree!
Over the course of the last 4 years we had dozens of repairman come and never really resolved the issue or took the time to understand the system. Micheal was able to successfully troubleshoot the issue and resolve our problem
Mike was great. He was the first person since we lived at our house (7 years) that was able to figure out why our radiators were not working in certain rooms. The price of work was more than I had expected but with the system fully functioning, I know it was a good investment.
Anthony did a great job getting my furnace up and running in a short time. He also shared the information on what he was doing and why there had been trouble.
Response from Capital Heating & Cooling:
Thank you very much for taking the time to review Anthony's performance! We sincerely appreciate your feedback!
Furnace tripping on high limit. Adjusted fan speed in heating mode to correct the problem.
Performed diagnostic on Rheem furnace
Performed furnace tune up. Found faulty secondary heat exchanger. Co levels over 200 ppm. Locked out furnace.
Performed furnace tune up and replaced blower capacitor