The service tech Kevin was awesome! I RATE HIS SERVICE AS EXCELLENT!! He diagnosed the problem with my blower motor, tried without luck to jumpstart it so I would have a/c over the weekend, and returned on Tuesday to install the new motor. He was very professional, courteous and helpful — just what you need when you’re hot and bothered. Now for the problems. When I arrived home Thursday afternoon to find my a/c not working, I called CC. I thought my service agreement would give me priority, but I was told there wasn’t an opening until after 5:00 on Friday, or they could schedule me on Monday. When temperatures are 95+ and your a/c is out, that should be a priority. I took the Friday appointment, but of course it was too late by then to have a new part available by Monday. CC emailed their estimate on Monday which I thought was high ($693) since the motor was still under warranty. I called the office and was told there was no warranty, end of discussion. It was then on me to contact Ruud/Rheem to confirm coverage. CC also told me they had ordered the motor and it would arrive Tuesday. However, they couldn’t schedule me until Wednesday. That’s when I asked to speak with a supervisor (Liz I think), who was sympathetic but more interested in playing defense. Bottom line is CC took care of me on Tuesday after all, and reduced the cost to reflect the warranty claim, which makes me happy. However, there was a lot of unnecessary pain to get there. If you advertise that you give priority to customers with a service agreement, then you need to show it. In addition to having service agreements since 2015, I have spent about $3000 over the past 4 years for other services, all of which I have been happy with. I realize no matter what, I would have been without a/c over the weekend, but an earlier diagnosis on Friday could have possibly saved me a day. I also hate to have to argue for what I think is only reasonable.
