Gene was very patient and friendly during his service visit.
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We love Centex!! You have always provided a wonderful service! Your company has had to repair/fix another company’s MANY (air conditioner) problems. Our house is under 4 years old!(..finished December 2024). Everyone has been very professional and helpful- and the work is done in a timely manner. Thank you!😊 PS: Also like getting a photo and text when sending a service representative. Tell Travis thank you for us! He was awesome.
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The technicians were prompt and polite. They handled our concerns.
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Daryl is very knowledgeable about hvac systems. He was very informative and took the time to answer all my questions
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Today I arrived and met with the homeowner. I completed the evaluation today, began by verifying system safety and its performance. I then flushed and treated the indoor water removal system. While servicing the outdoor system I cleaned the electrical cabinet and washed the unit using water. Upon completion and departure gave customers run down of the performance and safety today, left system cooling set for 76 currently 75 inside.
Upon my arrival I spoke with the customer about their concerns with the HVAC system not cooling properly. Starting in the attic at the furnace I found the heat transfer media coil extremely froze over. I turned the furnace on and after an hour I was able to get it thawed enough to diagnose the system. Checking the pressures I found that the pressures were good and that the refrigerant pressure control had faulted flooding the indoor coil causing it to freeze. Checking amp draws on the outdoor system I found the exhaust removal system pulling more amp draw then manufacture recommended. I spoke with Billy on the phone and let him know once I get part verification in the morning I will email the options over. I will follow up tomorrow afternoon around 1:00pm to answer any questions he may have.
Today I arrived and met with Caroline. Concern of outdoor unit iced over. I verified concern and began testing system. I found that the indoor air movement system has failed. I gave customer options and for now they are wanting to fill out the finance application, I’ve emailed that over and should hear back tomorrow. Upon departure I collected service fee for today and left system in the off position.
Upon my arrival I performed a heat evaluation on the heat pump system. Found that everything is operating within manufacture specifications at this time. Spoke with the customer about Reme halo and it’s not something they are interested in.
Upon my arrival I spoke with the customer about the concerns he had with the blower not coming on with the furnace. I performed a diagnostics by pulling static pressure across the return and the heat exchanger then the return and the coil. I found that with the speed setting the air movement system is set to the unit is getting the proper amount of air flow. I also checked the pressures, temperature rise, safeties and the amps. Found that everything is operating within manufacturer specifications at this time. Customers concern was that they didn’t really feel air flow coming from the vents but the system was maintaining the 71° set point that desire. I explained to the customer about the how the system calls for a higher demand of airflow in the cooling vs the heating. I also went over how we upgraded the size of his return plenum and that his old system had a PSC motor and the new one has an ECM motor so they are going to operate and perform differently. I then spoke with the custome
Today I arrived and met with James. James has multiple Radon detectors within the home and they are alarming high levels of Radon and CO2. Customer has been doing research on ERV’s, and would like to receive quotes. I investigated customers attic space, I found ample space and room for installations. After multiple conversations I’ve found a good range in what customer would like to have installed. I’m going to be creating different estimates based on fully dedicated ERV with Reme’s, carrier and fan tech, partially dedicated ERV carrier or fan tech with and without Reme, and I’m also going to create another option to have a standard fresh air intake with Reme. Will call customer Monday with different price points to reflect customers desirable achievements.
Performed the heating evaluation in Lockhart and found everything operating properly at this time.
Upon our arrival in Lockhart we spoke with the customer about the repair that is being performed today. We then recovered all the refrigerant, removed the faulted refrigerant circulation pumping system, removed the old disconnect box, removed the compressor plug, installed the new refrigerant circulation pumping system, new disconnect, new 6, 1/2” whip, new power protection, new compressor plug, purged and pressure tested the system with nitrogen, added acid preventatives to the system and brought the system down to a proper vacuum. Once the system was in a vacuum below 500 microns we tested the vacuum and found it to be holding tight. We then recharged the system with 14 pounds of clean R410a refrigerant. We then pulled the system completely down and performed a deep chemical cleaning on the coil. Put the system back together and tested its operations. Found that everything is operating properly at this time.
Upon my arrival in Lockhart I spoke with the customer about the issues she was having with HVAC system. I performed the diagnostics and found the refrigerant circulator pumping system was faulted. I spoke with the customer about her different options for repair and she chose to go with HA5E. Will need to deliver 3 window units to the customer and install them so they can have some cool air until the repair is performed.
Upon my arrival in Lockhart I spoke with the customer about what was going to be performed in the heating evaluation today. I started by checking the emergency heat strips and found them operating properly. I the started to perform the evaluation to check the heat pump operations and going the system kept shutting off due to low pressure. I checked the reversing valve and made sure it was not stuck. Once I verified it was good I then checked out previous repair to verify it was not leaking. While I was checking the previous repair I found that the heat transfer media coil has a leak. I spoke with the customer about their different options for repair and they chose to go with HL1C. Customer is going to try and not run the system until we can return for the repair, they still have the downstairs system to keep them cooling.
Upon my arrival in Lockhart, I found that the main refrigerant pressure control system in the A/C unit is faulted. I spoke with the customers about their different options for repair and they chose HI2D and signed the upstairs system up on maintenance. Will need to schedule a day to return to perform the repair. 2 techs about 3-4 hours. Customer has family coming at the end of the month and is hoping that we can return before then and ask if I can be one of the techs that returns.
Upon my arrival in Lockhart, I found the A/C system icing over pretty quick when I was checking pressures. I checked the indoor unit for proper air flow and found that the indoor air movement system is faulted. I spoke with the customer about his different options for repair and he chose to go with HC6A. Also spoke with the customer about the importance of having surge protection on the indoor system and getting on our maintenance program. He is going to think about it and make his final decision when we call to schedule our return date. Customer would like to be as late in the afternoon as possible when we do return because he works in Austin and will need a day heads up so he can plan for leaving from work. If he can’t leave work he is willing to open his garage remotely and can also control the thermostat from his phone. I would like to be attracted back to this for the return if possible. Customer will be without ac until this is fixed. This is an attic furnace
Performed the cooling evaluation and found everything operating properly at this time.
Found UV lamp faulty in system, informed client about Reme Halo to which she accepted and we installed in system. Performed heating evaluation on system, all components running and operating properly at this time.
Responded to a service call in Lockhart for a non-operational furnace for a valued client. Upon inspection, identified a critical issue: a cracked heat exchanger compromising the system's functionality. Executed a prompt and skilled replacement of the damaged heat exchanger to restore the furnace to proper operation for the homeowner.