Gene was very patient and friendly during his service visit.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We love Centex!! You have always provided a wonderful service! Your company has had to repair/fix another company’s MANY (air conditioner) problems. Our house is under 4 years old!(..finished December 2024). Everyone has been very professional and helpful- and the work is done in a timely manner. Thank you!😊 PS: Also like getting a photo and text when sending a service representative. Tell Travis thank you for us! He was awesome.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The technicians were prompt and polite. They handled our concerns.
Overall Experience
Quality
Price
Convenience
Daryl is very knowledgeable about hvac systems. He was very informative and took the time to answer all my questions
Overall Experience
Quality
Price
Convenience
I spoke with Amy regarding her HVAC concerns. She reported that the left side of the house (as viewed from the front) felt unusually humid. I inspected the system serving that side of the home. I verified the temperature split at the air handler and checked refrigerant pressures—both were within normal operating ranges. I also reviewed the thermostat settings and confirmed that both temperature and humidity readings were accurate. No issues were found. At Amy’s request, I also inspected the second HVAC system serving the other side of the house. I checked the temperature split, condenser pressures, and thermostat settings, and again verified that the system was reading temperature and humidity correctly. No faults were identified. After the inspection, Amy approved a maintenance plan for both systems.
Upon my arrival I performed the repair on the auxiliary heating system. Replaced heat kit, fuses and all new wiring on the auxiliary heating system. I then performed a performance and safety testing finding it is now cycling on and off as it should. After repairs were complete I performed a 6 month checkup on 1 heat pump system. Flushed and treated the water removal system, washed the condenser coil using water, cleaned and treated the electrical cabinet then verified systems safety and performance. Found that everything is operating within manufacture specifications at this time.
Upon my arrival in Lockhart I did Air Conditioning I spoke with the customer about their concerns with the high amp draws coming down the air handler. Performing my diagnostics I found that the auxiliary heating system had faulted causing the heat strips to stay on while in cooling which caused the higher amp draws on the system. I spoke with the customer about my recommendations and she approved having the auxiliary heating system replaced. I disabled the auxiliary heat while on site today so she could continue cooling efficiently.
Upon my arrival I spoke with the customer about their concerns with water leaking from the system. Performing my diagnostics I found that the water removal system is backed up. While I was checking the system I also found that the indoor heat transfer media coil is dirty and the system is beginning to have bacterial growth. I spoke with the customer about all my concerns and went over some different repair options. Customer wanted to have the water move system cleared and treated while on site today and will talk to her husband about the cleaning that the system needs and the installation of UV bacterial prevention systems. I cleared and treated the water removal system then verified that it was draining properly. Customer will also be going over the maintenance that was recommended today as well with her husband. I did not turn the system on for testing due to customer not having a filter at this time And all the fans that were operating from the other company to dry the area out.
Today I arrived and met with the homeowner. I completed the evaluation today of upstairs system only, began by verifying system safety and its performance. I then flushed and treated the indoor water removal system. While servicing the outdoor system I cleaned the electrical cabinet and washed the unit using water. Customers are selling home and hoping to love to Indiana. Thank you for choosing Centex during your time in Lockhart!! We wish you well on your future endeavors.
Today I arrived and met with the homeowner. I completed the evaluation today, began by verifying system safety and its performance. I then flushed and treated the indoor water removal system. While servicing the outdoor system I cleaned the electrical cabinet and washed the unit using water. Upon completion and departure gave customers run down of the performance and safety today, left system cooling set for 76 currently 75 inside.
Upon my arrival I spoke with the customer about their concerns with the HVAC system not cooling properly. Starting in the attic at the furnace I found the heat transfer media coil extremely froze over. I turned the furnace on and after an hour I was able to get it thawed enough to diagnose the system. Checking the pressures I found that the pressures were good and that the refrigerant pressure control had faulted flooding the indoor coil causing it to freeze. Checking amp draws on the outdoor system I found the exhaust removal system pulling more amp draw then manufacture recommended. I spoke with Billy on the phone and let him know once I get part verification in the morning I will email the options over. I will follow up tomorrow afternoon around 1:00pm to answer any questions he may have.
Today I arrived and met with Caroline. Concern of outdoor unit iced over. I verified concern and began testing system. I found that the indoor air movement system has failed. I gave customer options and for now they are wanting to fill out the finance application, I’ve emailed that over and should hear back tomorrow. Upon departure I collected service fee for today and left system in the off position.
Upon my arrival I performed a heat evaluation on the heat pump system. Found that everything is operating within manufacture specifications at this time. Spoke with the customer about Reme halo and it’s not something they are interested in.
Upon my arrival I spoke with the customer about the concerns he had with the blower not coming on with the furnace. I performed a diagnostics by pulling static pressure across the return and the heat exchanger then the return and the coil. I found that with the speed setting the air movement system is set to the unit is getting the proper amount of air flow. I also checked the pressures, temperature rise, safeties and the amps. Found that everything is operating within manufacturer specifications at this time. Customers concern was that they didn’t really feel air flow coming from the vents but the system was maintaining the 71° set point that desire. I explained to the customer about the how the system calls for a higher demand of airflow in the cooling vs the heating. I also went over how we upgraded the size of his return plenum and that his old system had a PSC motor and the new one has an ECM motor so they are going to operate and perform differently. I then spoke with the custome
Today I arrived and met with James. James has multiple Radon detectors within the home and they are alarming high levels of Radon and CO2. Customer has been doing research on ERV’s, and would like to receive quotes. I investigated customers attic space, I found ample space and room for installations. After multiple conversations I’ve found a good range in what customer would like to have installed. I’m going to be creating different estimates based on fully dedicated ERV with Reme’s, carrier and fan tech, partially dedicated ERV carrier or fan tech with and without Reme, and I’m also going to create another option to have a standard fresh air intake with Reme. Will call customer Monday with different price points to reflect customers desirable achievements.
Performed the heating evaluation in Lockhart and found everything operating properly at this time.
Upon our arrival in Lockhart we spoke with the customer about the repair that is being performed today. We then recovered all the refrigerant, removed the faulted refrigerant circulation pumping system, removed the old disconnect box, removed the compressor plug, installed the new refrigerant circulation pumping system, new disconnect, new 6, 1/2” whip, new power protection, new compressor plug, purged and pressure tested the system with nitrogen, added acid preventatives to the system and brought the system down to a proper vacuum. Once the system was in a vacuum below 500 microns we tested the vacuum and found it to be holding tight. We then recharged the system with 14 pounds of clean R410a refrigerant. We then pulled the system completely down and performed a deep chemical cleaning on the coil. Put the system back together and tested its operations. Found that everything is operating properly at this time.
Upon my arrival in Lockhart I spoke with the customer about the issues she was having with HVAC system. I performed the diagnostics and found the refrigerant circulator pumping system was faulted. I spoke with the customer about her different options for repair and she chose to go with HA5E. Will need to deliver 3 window units to the customer and install them so they can have some cool air until the repair is performed.
Upon my arrival in Lockhart I spoke with the customer about what was going to be performed in the heating evaluation today. I started by checking the emergency heat strips and found them operating properly. I the started to perform the evaluation to check the heat pump operations and going the system kept shutting off due to low pressure. I checked the reversing valve and made sure it was not stuck. Once I verified it was good I then checked out previous repair to verify it was not leaking. While I was checking the previous repair I found that the heat transfer media coil has a leak. I spoke with the customer about their different options for repair and they chose to go with HL1C. Customer is going to try and not run the system until we can return for the repair, they still have the downstairs system to keep them cooling.