Overall Experience
Quality
Price
Convenience
I have used this company before and had good service then. This time was as good as before. Service tech was professional and friendly. I will continue to use them in the future.
Overall Experience
Quality
Price
Convenience
Tim is great
Response from Centex Mechanical Air & Heat:
Thank you for taking the time to leave us some feedback! We are pleased to hear that Tim took great care of you. We value your business and look forward to serving you in the future!
Overall Experience
Quality
Price
Convenience
Daryl was prompt, polite and incredibly helpful! He explained our issue thoroughly and answered our questions, excellent service as always from Centex!
Response from Centex Mechanical Air & Heat:
Thank you for taking the time to leave us some feedback! Here at Centex Mechanical Air & Heat we strive to create a hassle-free experience from start to finish and we are so pleased to hear that Daryl took great care of you. We value your business and look forward to servicing your future HVAC needs!
Overall Experience
Quality
Price
Convenience
I can count on Centex. They take great care of your needs.
Response from Centex Mechanical Air & Heat:
Thank you for your kind words! We sure do appreciate your continued business and the trust you have placed in us over the years.
Overall Experience
Quality
Price
Convenience
Quick service and quick results…much appreciated!
Response from Centex Mechanical Air & Heat:
Thank you for taking the time to leave us some feedback! We take pride in being efficient and providing a hassle-free experience for our customers. We value your business and look forward to servicing your future HVAC needs!
Overall Experience
Quality
Price
Convenience
He showed up exactly when he said he would, then checked everything and took the time to explain it all - quality of service is a priority with these guys.
Response from Centex Mechanical Air & Heat:
Thank you for taking the time to leave us some feedback! Here at Centex Mechanical Air & Heat we strive to create a hassle-free experience from start to finish and we are so pleased to hear that our team took great care of you. We value your business and look forward to serving you in the future.
Overall Experience
Quality
Price
Convenience
Always so helpful, friendly and willing to offer solutions
Response from Centex Mechanical Air & Heat:
Thank you for taking the time to leave us some feedback about your experience with our team! We are pleased to hear that our service team was helpful & friendly. We value your business and look forward to serving you in the future.
Overall Experience
Quality
Price
Convenience
Your man Tim D is awesome. Importantly, he knows what he’s doing and is a straight shooter. I trust him out the wazooo as a professional. On another note… Tim is very likable and funny. I don’t wish for AC problems, but if I have any, I’ll call you and hope that you send Tim. Rick
Response from Centex Mechanical Air & Heat:
Thank you so much for taking the time to tell us about your experience with Tim! We're pleased to hear that Tim took great care of you and will definitely try to send him in the future.
Overall Experience
Quality
Price
Convenience
Response from Centex Mechanical Air & Heat:
Thank you for taking the time to leave us some feedback about your experience! We are pleased to hear that our team took great care of you and provided 5-star service. We value your business and look forward to servicing your future HVAC needs.
Overall Experience
Quality
Price
Convenience
Upon arrival found the fuse loose on the board turn power off and tighten up where the fuse goes and put the fuse back and unit is operating at manufacture specifications.
Upon arrival found the reversing valve bad gave options to client and he might go with a change out gene should be coming out.
I quoted the client on 2 carrier ductless mini split systems.
Performed heat transfer media coil cleaning flushed out drain line.
I found that the 18k btu air handler had a leak on the heat transfer media coil and the other two were very dirty. I spoke with the client about her different options and she would like for us to send over the quotes so she can discuss with her husband. I recommend replacement of the 18 k btu coil and cleaning the other two.
I found that the office/living/front door hvac system had communication fault. The condenser was not getting the correct voltage to it. I went around the whole house flipping the breakers checking to see if that would fix the issue. I recommend that the client call their electrician to trace down the problem.
Upon arrival found the exhaust removal system bad gave client options and he went with HC6C at this time.
I found that the hvac system had a bad air circulation system and the client went with the hc5a. I replaced the motor and test it after the repair and found it working properly. I spoke with the client about our maintenance program.
Performed cooling evaluation and found the voltage enhancement system dead gave client options and went with HN4A at this time .
When I arrived the client stated the system was not cooling but he took off the nest thermostat and put a regular one on and it started cooling. I tested the pressure and the split which both were at manufactures specifications. I noticed water in the float switch and found the drain line buried outside and below grade. I recommend clearing the drain line and the client agreed so I cleared it and made sure it was cooling. I reminded the client that the system was undersized and that the thermostat he put on was not a correct 2 heat 1 coil heat pump thermostat and I would recommend getting the correct one ASAP. I let the client know to keep an eye on the drain line since it is below grade and if need to be we can always run a new drain line with a condensate pump.
I found that the hvac systems were shutting down because the float safty switch. I spoke with the client about his different options and he chose the hf3a and didn’t want the option for me to clear out the emergency drain pan of water. I did not have u ions and valves on the truck which I would usually install on the drain lines because the run together. So I cut both lines and capped them off when I was blowing them out. I the cleared both lines and made sure they were draining. After I cleared the drain line the sink got clogged up. We tried to clear but were not successful. Client is going to get some chemicals to clear the drain line. Client may also call to get an estimate to get the unions and valves installed so he can clear the drains him self.
I found that the secondary float safety switch had water in it and the primary was clogged. I spoke with the client about her different options and she chose the hf3b. I cleared the drain line and added a float switch to the secondary because the one that was there was not tightens and was leaking. Client has also signed up for our maintenance program.
Clogged drain was causing the unit not to come on I am clogged it and system is running to manufacture specifications at this time.
Air Movement System Rejuvenation I installed the new air circulation motor and made sure the system was cooling.