Good same day service, Did not take long and the work was explained before doing job. The Techs were knowledgeable of the job. Did a very good job.
Great same day service. Thorough explanation of charges too. Thank you.
Centex didn’t install our AC but they maintain it. It’s never fun dealing with AC problems, but at least I can make an informed decision. I’m someone that enjoys understanding how everything works, even if I won’t touch it. I end up enjoying our conversations even though my wallet generally doesn’t. Meh, what can you do? Perks of being a homeowner I guess. I’ve always had impeccable service from Centex. I normally have Tommy and Travis, just saw Travis. Both, I’d highly recommend. They’re both cool as a cucumber and know their sh—stuff. I probably annoy them asking them a zillion questions or just chatting, but they’re both humble and ambitious; humbitious. If you want a company to be real with you and solve your problems, call Centex.
Travis is very knowledgeable and such a great communicator. Great service!
Very respectful and helpful. Answered all my questions and did a great job while here. Didn’t rush and took his time. Centex is blessed to have Travis as an employee. Be sure to tell him our appreciation. —Coy
Emerson was very professional and explained everything that he was doing. Asked if I had filters and offered to change them for me.
Travis came out and figured out the issue within 30 mins!
AC crapped out on Sunday. Called in for non-emergency service and the tech was on site Monday morning. Problem solved.
Emerson was professional and thorough. Provided recommendations in an easily understood manner.
Everything breaks, but we do get lucky sometimes and today was my day. My A/C stopped cooling and I live in Texas. I'm a few years from 80 with a heart condition and it's Friday. I have the home warranty, but they were taking way too long, so I reach out to Centex Air and Heat and two hours later Mr. Powell shows up and within the next hour, he's got it diagnosed and he's got the parts. I'm up and running again. The house is cooling down and I'm just tickle pink. Thank you, Mr. Powell.
Received same day service, so appreciated. Travis is knowledgeable and gets the job done quickly. Great company to use.
Upon my arrival I performed a 6 month checkup on 1 heat pump system. Flushed and treated the water removal system, washed the condenser coil using water, cleaned and treated the electrical cabinet with electrical insecticide then verified the systems safety and performance. Found everything to be operating within manufacture specifications at this time. There is still bacterial growth inside the air handler. Left the customer with a pamphlet that goes over Solaris.
Upon my arrival I performed a 6 month checkup on 1 straight cool furnace system. Flushed and treated the water removal system, washed the condenser coil using water, cleaned and treated the electrical cabinet with electrical insecticide then verified the systems safety and performance. I found that the voltage enhancement system is low, the start amps are higher then recommended and the systems refrigerant charge needs to be calibrated to the proper sub cooling. I would recommend having the voltage enhancement system replaced, adding in a performance enhancement system and having the systems refrigerant charge recalibrated.
Upon my arrival I spoke with the customer about their concerns with the system not cooling. Performing my diagnostics I turned all 3 mini split heads on and checked pressures finding they were very low. I spoke with the customer about my findings and went over recommendations for adding in leak dye to the system then bringing it back to a proper charge. Customer agreed to move forward with these recommendations. I added in the proper amount of leak dye then charged the system with 5lbs of R410a refrigerant to acquire the proper temperature split across the indoor coils. We will need to schedule a return to perform this he leak dye search using 1 tech about 1-1.5 hours.
Upon my arrival I evaluated 1 heat pump system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found the voltage enhancement system for the outdoor unit low, customer declined replacing it at this time. I also found zooglea in the primary drain line, recommended iFlo , customer declined at this time. She did request that the quotes be sent to her email.
Upon my arrival I spoke with the customer about their comfort control being blank. Performing my diagnostics I checked all voltage coming in, checked wire connections and float switches. After checking these the system then came back on. I was unable to actively find what caused the issues at this time. Comfort control is currently on and cooling the home.
Upon my arrival I spoke with the customers about their concerns with the error code displayed on the comfort control and the system not cooling. Performing my diagnostics I found the system had shut down several times from the low pressure switch. I checked the systems charge and found it to be very low on refrigerant. I performed a couple other diagnostics to verify the systems refrigerant pressure control was metering properly and not restricted. I then spoke with the customers about my concerns and with their approval I recharged the system and installed UV leak dye to locate any leaks on the system. I added in 6lbs of r410a to bring the system back to a proper charge. I tested and verified the system was cooling before competition today. We will need to schedule a return for a UV leak dye search with 1 tech about an hour on the return.
Upon my arrival I performed a 6 month checkup on 1 heat pump system. I flushed and treated the water removal system, washed the condenser coil using water, cleaned and treated the electrical cabinet with electrical insecticide then verified the systems safety and performance. I found the indoor air movement system needs to be pulled and cleaned. Spoke with the customer about their options for repair and they approved HK11A. Will need to schedule a return date.
Upon my arrival I spoke with the customer about their concerns with the comfort control displaying error code 41 and the system not cooling. I performed my diagnostics finding that the specialty air movement system is faulted causing this error code. I spoke with the customer about my recommendations and the approved HC14C. I performed the repair while onsite replacing the specialty air movement system, new control board, new wiring harness and redoing wire terminals. When I went it turn the breaker back on to the system I found that it is now faulted as well. I spoke with the customer about this and he went to the hardware store to pickup a replacement breaker and he replaced the breaker so I could test the system. After customer installed the new breaker I ran a performance and safety testing on the system. I found everything to be operating within the manufacture specifications at this time.
Upon my arrival I spoke with the customer about their concerns with the high amp draws coming down the air handler. Performing my diagnostics I found that the auxiliary heating system had faulted causing the heat strips to stay on while in cooling which caused the higher amp draws on the system. I spoke with the customer about my recommendations and she approved having the auxiliary heating system replaced. I disabled the auxiliary heat while on site today so she could continue cooling efficiently.
Upon my arrival I performed a 6 month checkup on 1 straight cool system. I flushed and treated the water removal system, washed the condenser coil using water, cleaned and treated the electrical cabinet with electrical insecticide then verified the systems safety and performance. Found everything to be operating within the manufacture specifications at this time.
Upon my arrival I performed a 6 month checkup on 1 heat pump system. I flushed and treated the water removal system, washed the condenser coil using water, cleaned and treated the electrical cabinet with electrical insecticide then verified the systems safety and performance. During the evaluation I found bacterial growth starting to grow inside the air handler. I spoke with the customer about my recommendations and she would like the options emailed over to review with her husband.
Upon my arrival I evaluated 1 mini split system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found the first two air-handlers nearest to the entrance dirty . Recommended a cleaning of these two air handlers and Jeff approved, the office will reach out regarding scheduling.
Upon my arrival I evaluated 1 electric strait cool system. I verified system safety and performance is to manufacture specifications. Flushed and treated the water removal system. Cleaned the electrical cabinet and washed unit using water. Found the dual voltage enhancement system for the condenser low and debris covered the indoor heat exchanger. Recommend a cleaning for the indoor heat exchanger and a dual voltage enhancement system replacement. Kathy wants the estimates emailed to her.
Upon my arrival I performed a 6 month checkup on 1 straight cool system. I flushed and treated the water removal system, washed the condenser coil with water, cleaned and treated the electrical cabinet with electrical insecticide then verified the systems safety and performance. I found that the indoor air circulation system has a significant amount of bacterial growth on it and the voltage enhancement system on the outdoor system was past the manufacturer recommendation. I spoke with the customer about my concerns and went over repair options. The cleaning of the air circulation system is currently not in the budget but he did approve to have the voltage enhancement system replaced. I performed the approved repairs and tested the system finding everything is operating properly at this time aside from the indoor air movement system needing a cleaning. Customer has a straight electric strongly cool system. It is not a heat pump.
Upon my arrival I performed a 6 month checkup on 1 straight cool system. I flushed and treated the water removal system, washed the condenser coil with water, cleaned and treated the electrical cabinet with electrical insecticide then verified the systems safety and performance. I found that the indoor air circulation system has a significant amount of bacterial growth on it and the voltage enhancement system on the outdoor system was past the manufacturer recommendation. I spoke with the customer about my concerns and went over repair options. The cleaning of the air circulation system is currently not in the budget but he did approve to have the voltage enhancement system replaced. I performed the approved repairs and tested the system finding everything is operating properly at this time aside from the indoor air movement system needing a cleaning. Customer has a straight electric strongly cool system. It is not a heat pump.