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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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The service tech seemed very knowledgeable and thorough in his assessment of our a/c problems.
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Tommy was professional, informative and excellent at his job.
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Tommy B with Centex was polite and professional. We truly appreciate the wonderful level of customer service we have received from Centex.
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Upon my arrival in Elgin, I performed the A/C cooling evaluation on system. Found all components running and operating properly at this time. I added client if she had noticed if her lights dimmed when the system came on to which she said yes. I spoke to her about the performance enhancement system and the benefits of it. She is very interested, but has to run it by her son due to it being her house. She is also interested in potentially financing this estimate.
Upon my arrival in Bastrop, I performed the A/C cooling evaluation on the furnace attic system and found everything operating properly at this time. System is zoned with 2 nest thermostats. Spoke with the customer about Reme halo and he would like the quotes emailed over to take a look at them.
Upon arrival in Bastrop, I performed HI2C on the A/C unit. Recovered all of the refrigerant, pulled the coil out and replaced the refrigerant pressure control system. Flushed the refrigerant lines, added new hard start kit and Installed new inline filter dryer in the attic close the TXV as recommended. Flowed nitrogen while brazing and pressure tested the system. Checked all components of the system and found them to be good. Brought the system down to a proper vacuum and recharged with new refrigerant. Tested the system and found everything be operating properly and the pressures to be where they need to be.
Upon my arrival in Bastrop, I performed a diagnostic on the A/C system and found that’s system was extremely low got approval to do a leak search and found a leak on the flare connection. Gave customer repair option they went with HJ18A. Performed repair while on site. Recovered the refrigerant and fixed leak. Pressure tested equipment. System passed pressure test. Performed a vacuum and recharged with new refrigerant 6 pounds. Left equipment operating properly. WO-TNFR287572
Upon arrival in Bastrop, I performed the A/C cooling evaluation on system, found all components running and operating properly. Cleaned out water removal system, checked all amp draws, found no bacterial growth, checked all wire connections, voltage enhancement system, voltage distribution system, and refrigerant charge. Also washed out outdoor heat transfer media coil and cleaned body panels. I informed client that he could greatly benefit from a surge protector and a performance hard start kit. Client asked for the estimates to be emailed over and also he was probably going to renew, just not right this second.
Upon my arrival in Austin, I found that the air movement system is faulted. Customer said they did have a power outage a couple weeks ago and that this is around with the started. I spoke with her about the importance of adding surge protection to all of the systems since they are all fully communicating infinity systems and the installer did not register the equipment so they only have the 5 year warranty. I also spoke with her about Reme halo and the benifts they offer. Went over the repair options with her and she will have to talk with her husband on the options being they are so many and it was a little more then she thought it might be. I did explain that each option allows for the repair just as we move up in options it allows us to replace more on the system and give more warranty for the repair. For sure the system I looked at was an attic system but not for sure on the rest. She is still wanting the maintenance but will also be speaking with her husband on it.
Upon my arrival in Bastrop, I found that A/C system had a Broken 24v control wiring to the outdoor system, gave customer options to replace the entire wire but they did not want to go with that option since they are moving in a few months. They choose to do a quick electrical repair and added wire to the system to make a good connection. Did repair and checked operations. System is cooling , filters needs to be replaced, the voltage distribution system looks in bad shape let customer know of this finding. They do not want to do them at this time since they plan to move. WO-TNFR281421
Upon my arrival in Elgin, I found that the A/C system is low on refrigerant, found no signs of oil anywhere, spoke to customer about the leak he choose to refill system for now until the leak can be detected. Added back a pound and a half of refrigerant.
Upon my arrival in Bastrop, I performed the A/C cooling evaluation and found everything operating properly at this time.
Upon my arrival in Austin, I performed a A/C cooling evaluation on 7 Lennox gas furnaces. Checked system cleanliness, water removal systems and cooling operations. Cleaned outdoor heat transfer media coils. Checked all electrical connections and operations. Found that all systems are clean at this time. Systems 3 and 4 are low on refrigerant. Would recommend adding a hard start kit all all 7 systems. And surge protection and Reme halos. Left all equipment operating at this time.
Upon my arrival in Bastrop, I performed the A/C cooling evaluation and found that the voltage enhancement system is completely bad on the refrigerant circulation side and very low on the exhaust removal side. System takes 2 different voltage enhancement systems. Also found that the indoor air movement system is dirty. Spoke with the customer about the different repair options and also about Reme halo and surge protection. She will have to get with her husband and get back with us on the repair options and is going to think about the Reme halo. I did inform her that the voltage enhancement comes highly recommend for repair to prevent and damage to the system. As of right now the amps on the compressor are close to over amping. This is an attic furnace with zone control. Will need to transfer TNFRs and email quotes.
Upon my arrival in Cedar Creek, I performed The A/C cooling evaluation on system, found all components running and operating properly. I found that the system did not have any surge protection, a Reme halo uv air purification system, or a hard start kit. I highly recommend the hard start kit to help alleviate the stress on the refrigerant pumping station. The hardest part of a compressor’s life is during start up, the hard start kit would help with the lifespan of the system. Washed and waxed outdoor machine and replaced filter for client before leaving.
Upon my arrival in Bastrop, I performed the A/C cooling evaluation on system, found all components running and operating properly at this time. Units is sealed properly and found no issues with the existing ductwork. Client wants to have the ductwork moved above the I-beam in the loft. I informed Daryl about the situation and he wanted to renew the comfort 1 maintenance plan with Stephanie. Client was not interested in surge protection or Reme halo uv air purification system at this time.
Upon my arrival in Bastrop, I Performed the A/C cooling evaluation and found everything operating properly at this time. Spoke to the customer about adding in Reme halo and he wants option emailed over to think about it. Will need to transfer TNFR and email quote
Upon my arrival in Austin, I found that both A/C thermostats had an alert on them and where follow a schedule that had no set up on it. The time and date where not set up either. Found systems off at the thermostat. Fixed the time and date on the equipment, the customer was not using a schedule so I shut that off. Turned the equipment on and off several times. Everything is working properly at this time. Left equipment on and working.