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Sandro was professional and stayed longer than he had to, when I realized we still needed new filters. He followed through without hesitation—which we really appreciated.
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Very polite, efficient and thorough. Much appreciated the care taken coming into the house. Excellent job!
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Rob was here for a service call. He was prompt, professional, patient, courteous and knowledgeable.
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Mike was sensitive to COVID concerns, highly professional, took care to prep and clean places he worked/walked, explained everything, easy going and kind. My a/c is working so I believe he did a great job. My compressor has to be put on slab but I’m guessing it still needs to dry and settle first. Would highly recommend Mike.
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Sometimes we thank the tech, but sometimes we thank the manager behind the tech who insures a successful job. Sasha insured that both a tech and a senior tech both came out to resolve a difficult and persistent air conditioning problem. This was at the peak of a heat wave, but she prioritized it. She was familiar with each technical issue as it came up. And she considered the standard price for this visit, and made an incredibly generous decision. She turned a hot and aggravated customer into a very happy customer. In this way she showed technical expertise, managerial expertise, leadership, and good business sense. Thanks Sasha for a job well done.
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Stefano showed expertise when he came. He found a wrongly located drain which was dripping into the attic, and completely re-piped it. On previous visits he debugged a failing contactor. He checked the tilt of the fan unit and disassembled it to change the drain pan. And all of this he did in an intensely hot attic. He deserves major credit for his persistence and resourcefulness.
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Installation of Mitsubishi ducted and ductless heat pump
