Service call

Dan from Newton, MA

Rob was here for a service call. He was prompt, professional, patient, courteous and knowledgeable.

Mike is the best

Edith from Newton, MA

Mike was sensitive to COVID concerns, highly professional, took care to prep and clean places he worked/walked, explained everything, easy going and kind. My a/c is working so I believe he did a great job. My compressor has to be put on slab but I’m guessing it still needs to dry and settle first. Would highly recommend Mike.

Great job!

Beth from Newton, MA

All was great!

Incredible service by Sasha

David from Newton, MA

Sometimes we thank the tech, but sometimes we thank the manager behind the tech who insures a successful job. Sasha insured that both a tech and a senior tech both came out to resolve a difficult and persistent air conditioning problem. This was at the peak of a heat wave, but she prioritized it. She was familiar with each technical issue as it came up. And she considered the standard price for this visit, and made an incredibly generous decision. She turned a hot and aggravated customer into a very happy customer. In this way she showed technical expertise, managerial expertise, leadership, and good business sense. Thanks Sasha for a job well done.

Excellent job under pressure

David from Newton, MA

Stefano showed expertise when he came. He found a wrongly located drain which was dripping into the attic, and completely re-piped it. On previous visits he debugged a failing contactor. He checked the tilt of the fan unit and disassembled it to change the drain pan. And all of this he did in an intensely hot attic. He deserves major credit for his persistence and resourcefulness.

Great service

David from Newton, MA

Stefano is an excellent tech. He is fast, efficient, effective, not afraid to enter my hot attic, takes pictures and explains them to me. He is knowledgeable about air conditioning systems, and quickly diagnosed the issue and resolved it. And as good as his technical skills, he also is friendly and takes the time to explain. Promote this guy and give him a raise.

Great service. Very detailed. Patient with my questions.

Stephanie from Newton, MA

Stefan did a fabulous job. He was extremely knowledgeable and answered every question I had.

really thorough and honest service

Bob from Newton, MA

Great service

David from Newton, MA

Stefano was efficient, courteous, technically excellent, fast, friendly, competent and cleaned up. He knew the air conditioner inside and out. He crawled behind the unit and up into the attic. He is the best tech you have. Note: the price of the service was astronomical. This is no reflection on the excellent work which Stefano did. And he explained everything. I'll just have to take out a second mortgage to pay for it.

Great

MAX from Newton, MA

She was amazing and extremely helpful