DAK is always responsive and caters to our a/c needs expeditiously no matter when we call for an issue.
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Overall Experience
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Overall Experience
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Timely and efficient. Ty was very pleasant to deal with and explained what he was doing. He didn’t try to sell me a new system but repaired the old one so hopefully we can get a few more years out of it. Satisfied.
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They were ready when we needed them to fix the air at the hottest time of the year. Ty was a wonderful technician that is personable and added a touch that most companies don't possess now days. Tks much!
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My wife & I woke up to a broken AC unit this morning (Sunday). Started calling AC companies around 11am to see if anyone could come out And fix it today. I called 4 companies that I see driving around town in their perfectly wrapped trucks, who advertise emergency service on the same day. 2 companies couldn’t come until Tuesday, one never answered my calls, and the other told me they’d call me back, which took 2 hours. I remembered using Classic a year ago, and should have remembered immediately. As soon as I called them, they took my info, told me they had a tech on call and they would gather info, and setup a call, and call me back. They called back within 15 minutes and told me Ty would be enroute and on-site in 25 minutes. Ty arrived around the expected time, and got right to work. He found the issue in the attic. It was a short in the thermostat wire. Initially it appeared to be a fried circuit board. It also seems that the heater and AC unit have been running simultaneously for a few months and putting a lot of strain on the unit. After the short was fixed, everything ran fine.. better than before in fact as my heater isn’t running anymore while my AC runs. Ty didn’t try to up sell me for anything I didn’t even need. In fact I asked him about the monthly program they offer for maintenance and he told me I wouldn’t need to worry about that until we reach about 10 years on the system. I was charged for a standard service maintenance call. No additional charges. All in all, amazing service from a company who values the customers like they’re family. I won’t ever use anyone else. Highly Recommended!!!
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Ty was awesome and knew exactly what the problem was right away!
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Came within 2 hours of call and fixed us quickly on warranty. Minimally interruptive to our work from home schedules.
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We had to replace part of our AC unit and they were prompt and very reasonable. Had another unrelated issue 3 weeks later and they came out immediately and fixed it for free. Highly knowledgeable and very friendly techs. Would recommend to anyone!
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Classic Heating and Air just installed a unit for us. We are beyond happy! Dak came out immediately after calling on Sat morning. He is professional and very thorough. Dak acted quick and the crew came out and got it done. I have a new appreciation for th AC team. Thank you again.
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Cleared drain line and added some refrigerant! System operating good again!
Thermostat replaced. All working again in Frisco!
Replaced capacitor on a condenser here in Parker on a Saturday.
Drain line cleared and customer up and cooling.
Rough day for snake and customer. Remember to keep calm and call Classic!!!!
