Overall Experience
Quality
Communication
Convenience
This is the first time we have used this company. I read the reviews and felt like I was making a wise choice. Our upstairs AC unit was not cooling and I called Comfort Control. I must say the person that answered the phone was very pleasant, as was the person named Vu that came out to look at our unit. Vu asked questions inquiring about all services/repairs we've had. I told him that we have had freon put in the unit before. We are very much aware that there was probably a leak somewhere. He first went into our attic and returned to tell me that there was a leak at the evaporator coil. I told him that we were not going to replace unit at this time but we are aware that we need to plan on doing that soon. He finally went outside to check the unit outside and informed me that it was 2 pound low on refrigerant. I told him to add the refrigerant. It started to rain(it really looked as if it was going to pour down any moment) and I noticed he was at his van. I asked if he filled the unit because it did not seem as if it had taken about 20 minutes, which is about how long he said it would take. He then came inside and told me that he was about to give me discount. Then he said that he was only getting about 30% pressure so he was going to waive the diagnostics fee. I asked him what does this mean when he says he is only getting about 30% pressure and he told me that I would only get temperatures about 78 or 79 during the day and maybe 75 at night. I told him that is the temperatures that the unit has been maintaining which lead me to call them. By this time it is pouring down rain. I was charged $299 for adding the refrigerant and the $79 diagnostic fee was waived. I am thinking it seems like he would have told me that he was only getting a pressure of 30% before he added the refrigerant considering it means the unit is only going to maintain 78 or 79 during the day. I certainly would not have him to add refrigerant if that is the case. I seems to me this should have been a situation where I pay a diagnostic fee and am told that my unit is not going to cool effectively. Vu was nice but, his conversation addressed everything except getting to a solution for why he was here. I certainly have not problem paying for services rendered but, something about this is not right. I gave the unit a day to see how it was cooling and sure enough, it was the same as before I called. I called the company the and requested to speak with someone. I have not heard from anyone as of yet. I think the next time I have someone doing work at my home, I will just make sure I watch everything they do. I do not want to say everyone at this company operates like this but just keep your eyes on whats going on.
Overall Experience
Quality
Communication
Convenience
Loved the quick service & same day when a disabled person lives in the home. Loved having three choices to help with any problems that the customer can choose of how to fix it
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Technician was knowledgeable, performed the required service requested, professional, and completed in a timely manor.
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Completed 1 system furnace repair and preventative maintenance check. Replaced the filter provided by the customer. Recommend installing a bigger return pedestal box. Return is too small and using a 12x12x1 filter. The system is designed for a 20x20x1. Recommended increasing size of heat strips. The customer said the system struggles to heat the house. Heatstrip now is a 5kw. Recommend an 8kw. Recommend getting the duct cleaned along with the system. Emailed all estimates to the customer.
Replaced the blower wheel and motor under full warranty. The furnace was installed 2 weeks ago.
Upon arrival, found the furnace starting up but with no blower. Found the blower wheel jammed into the housing. Discovered the wheel to be bent. Was able to set the wheel on the motor enough to get the customer heated. Ordered a new wheel and motor and scheduled for Friday afternoon.
Completed a one system tune-up and found the system to be old and unreliable. The blower wheel is very dirty and the capacitor is running low. The system has no water safety and the coil shows signs of leaking. The coil is not getting as hot as it should be. Recommended replacing the system to increase the efficiency of the system in the house. The system is running at this time.
Found a small leak in the evaporator coil. The upper corner in the back. Gave options to replace the coil under warranty or add a leak seal and recharge. The customer agreed to the leak seal and recharge. Explained that it could not fix the problem. The system is heating well at this time.
FOund bad blower. Replaced blower and restored heating and cooling. Part is under warranty charged for labor.
FOund bad blower. Replaced blower and restored heating and cooling. Part is under warranty charged for labor.
Completed heating maintenance. Replaced the filter which was provided by the customer. Found the contactor chattering. Recommended replacing. Recommended installing a start kit for better more efficient startups. Added a start kit to the condenser.
Service call. System heating but in poor conditions due to age. System using high power to operate. Over amp on compressor and motor. System very dirty and molded. R22 system. Phase out system by EPA. System 17 year old. Due to poor conditions and age, system need to be replace.
System operation normal at this time. Heat maintenance was included in the 1 year
1 system furnace repair and preventative maintenance check. Changed filter. Tested mechanical and electrical components, all in good shape. The system is heating normally at this time.
Found furnace with bad control board. Due to age and condition of furnace recommend upgrading furnace to a more reliable, more efficient furnace. Do not have replacement control board, would need to use Oem board. Furnace is a fedders brand furnace. Model number ABA060NI3R serial number 050523011. Sent customer estimate for new furnace, will get back in touch with him Monday.
Picked up the part from the supplier. Installed both of the parts and the system is now heating in heat-pump mode. The freon is good. Found a weak starter. Suggested to replace it and to have a hard start kit installed to help increase the starting torque. Replaced the starter and the system is heating normally at this time.
Furnace repair call for the downstairs. Found blown fuse. Found outdoor heatpump with bad main switch and defrost board. Will have to order and reschedule to come and replace the part.
Two system furnace maintenance found downstairs furnace with bad heat exchanger. Warranty company will not cover it.