5322 Palmero Ct
Buford, GA 30518
(770) 203-1600

Local Reviews
for auburn, ga

Rated 4.7 out of 5 stars based on 12 customer reviews

Awesome Rep

Awesome

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Great experience and Customer Experience!

Very professional and knowledgeable technician.

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Excellent service

Professional in every aspect of service

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Great Service and good price

Used for several years - Great Company Great Techs - know their business

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Hard working professional

Top notch customer service!

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Great Service! Very Professional Technician

Friendly, patient, transparent and knowledgeable representative.

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Informing

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AC still not cooling.

This is the first time we have used this company. I read the reviews and felt like I was making a wise choice. Our upstairs AC unit was not cooling and I called Comfort Control. I must say the person that answered the phone was very pleasant, as was the person named Vu that came out to look at our unit. Vu asked questions inquiring about all services/repairs we've had. I told him that we have had freon put in the unit before. We are very much aware that there was probably a leak somewhere. He first went into our attic and returned to tell me that there was a leak at the evaporator coil. I told him that we were not going to replace unit at this time but we are aware that we need to plan on doing that soon. He finally went outside to check the unit outside and informed me that it was 2 pound low on refrigerant. I told him to add the refrigerant. It started to rain(it really looked as if it was going to pour down any moment) and I noticed he was at his van. I asked if he filled the unit because it did not seem as if it had taken about 20 minutes, which is about how long he said it would take. He then came inside and told me that he was about to give me discount. Then he said that he was only getting about 30% pressure so he was going to waive the diagnostics fee. I asked him what does this mean when he says he is only getting about 30% pressure and he told me that I would only get temperatures about 78 or 79 during the day and maybe 75 at night. I told him that is the temperatures that the unit has been maintaining which lead me to call them. By this time it is pouring down rain. I was charged $299 for adding the refrigerant and the $79 diagnostic fee was waived. I am thinking it seems like he would have told me that he was only getting a pressure of 30% before he added the refrigerant considering it means the unit is only going to maintain 78 or 79 during the day. I certainly would not have him to add refrigerant if that is the case. I seems to me this should have been a situation where I pay a diagnostic fee and am told that my unit is not going to cool effectively. Vu was nice but, his conversation addressed everything except getting to a solution for why he was here. I certainly have not problem paying for services rendered but, something about this is not right. I gave the unit a day to see how it was cooling and sure enough, it was the same as before I called. I called the company the and requested to speak with someone. I have not heard from anyone as of yet. I think the next time I have someone doing work at my home, I will just make sure I watch everything they do. I do not want to say everyone at this company operates like this but just keep your eyes on whats going on.

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Great service, calls on coming over same day.

Loved the quick service & same day when a disabled person lives in the home. Loved having three choices to help with any problems that the customer can choose of how to fix it

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Great Service

Knowledgeable Tech. Good service

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Job Locations
for auburn, ga

Reece W.

Reece W. Job Checkin

Complete 1 system furnace repair and preventative maintenance check. Changed filter. Tested mechanical and electrical components, all in good shape. The system is operating normally at this time.


Reece W.

Reece W. Job Checkin

Complete 2 system furnace repair and preventative maintenance check. Did not change filters per customer request. Tested mechanical and electrical components, all in good shape. Systems are heating normally at this time.


Reece W.

Reece W. Job Checkin

Complete 1 system furnace repair and preventative maintenance check. Short was in w wire. Removed white wire from the circuit and used green wire in its place. Fuse is no longer popping and the system is heating normally at this time.


Reece W.

Reece W. Job Checkin

Complete 1 system furnace repair and preventative maintenance check. Found bad connection at w wire at heatpump unit popping the fuse. Retightened it and the fuse is no longer popping and the system is heating at this time.


Garrett G.

Garrett G. Job Checkin

Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.


Reece W.

Reece W. Job Checkin

Complete 3 system furnace repair and preventative maintenance check. Tested mechanical and electrical components. Found upstairs furnace with a weak flame safety sensor, recommend a repair. Upstairs system's water safety is up to code but does not have overflow protection switch to protect the furnace from potential water damage, recommend adding on to protect furnace from potential water damage and to serve as a backup to primary water safety. Main level furnace has a weak flame safety sensor and a weak blower capacitor. Recommend repairs. Main level system’s water safety is also up to code but has no overflow protection switch either. Recommend adding on. Basement air handler has mold inside of it. Recommend uv light system to kill mold and prevent it from coming back and to kill bacteria, germs and viruses for improved air quality. Basement system has no water safety whatsoever, recommend adding on to shut system off as a safety in the event a water issue occurs with the unit.


Reece W.

Reece W. Job Checkin

Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.


Vu T.

Vu T. Job Checkin

Complete 2 system furnace repair and preventative maintenance check. Change both filter, check operations, find both Airhandler and Heatpump system operating within manufacturer spec. Need to install a hard start kit to improve start-up and reduce the load for both heatpump systems. Suggest air purifier system to improve air quality and prevent molding. Find basement heatpump fan motor leaking oil and have overheated spot.


Jon F.

Jon F. Job Checkin

Complete 1 system furnace repair and preventative maintenance check. The heat pump is old and all components are bad and the compressor is dead. Need to replace.


Reece W.

Reece W. Job Checkin

Complete 1 system furnace repair and preventative maintenance check. Changed filter. Added drain pan treatment into the system. Tested mechanical and electrical components. Found mold in the system, installed apco air purifier. The system is heating normal at this time.


Reece W.

Reece W. Job Checkin

Complete 2 system furnace repair and preventative maintenance check. Left behind replacement filters. Added drain pan treatment to both systems. Tested mechanical and electrical components, all in good shape. Found mold in both systems, recommend UV lighting to kill mold, bacteria, germs, and viruses for improved air quality. Installed apco air purifier UV light system in both systems. Systems are heating at this time.


Reece W.

Reece W. Job Checkin

Complete 1 system furnace repair and preventative maintenance check. Did not change filter. Added drain pan treatment to system. Tested mechanical and electrical components. Found mold in air handler, recommend uv light system to kill mold, bacteria, germs and viruses for improved air quality. System is heating at this time.


Vu T.

Vu T. Job Checkin

Complete 2 system furnace repair and preventative maintenance check. Install pureAireX for main system and Move apco to basement system. Clean assembly for basement Airhandler to remove molds out of blower wheel. After customer finish with renovation with basement, need to schedule duct cleaning for both system with airhandler assembly cleaning Per Tom


Vu T.

Vu T. Job Checkin

Complete 2 system furnace repair and preventative maintenance check. Change filter and check operations. Find both Trane heatpump and Airhandler operating within manufacturer spec. Find upstairs Airhandler dirty and basement Airhandler dirty and molded. Both system duct work are dirty. Need duct clean and need to install air purifier system to improve air quality and prevent molding. Sold better air purifier for upstairs and 2 duct cleaning.


Reece W.

Reece W. Job Checkin

Complete 1 system furnace repair and preventative maintenance check. Changed filters. Dusted out furnace cabinet. Cleared drain line. Tested combustion and got good readings. Tested mechanical and electrical components, found system running with a weak blower capacitor, recommend a repair. System does not have an overflow protection switch, recommend adding on to protect furnace from potential water damage and to serve as a backup to current water safety. System is heating at this time.