Your technician was kind, professional, and displayed strong customer service skills. We appreciate his support and hard work this morning.
Very professional and knowledgeable technician.
Professional in every aspect of service
Used for several years - Great Company Great Techs - know their business
Top notch customer service!
Friendly, patient, transparent and knowledgeable representative.
This is the first time we have used this company. I read the reviews and felt like I was making a wise choice. Our upstairs AC unit was not cooling and I called Comfort Control. I must say the person that answered the phone was very pleasant, as was the person named Vu that came out to look at our unit. Vu asked questions inquiring about all services/repairs we've had. I told him that we have had freon put in the unit before. We are very much aware that there was probably a leak somewhere. He first went into our attic and returned to tell me that there was a leak at the evaporator coil. I told him that we were not going to replace unit at this time but we are aware that we need to plan on doing that soon. He finally went outside to check the unit outside and informed me that it was 2 pound low on refrigerant. I told him to add the refrigerant. It started to rain(it really looked as if it was going to pour down any moment) and I noticed he was at his van. I asked if he filled the unit because it did not seem as if it had taken about 20 minutes, which is about how long he said it would take. He then came inside and told me that he was about to give me discount. Then he said that he was only getting about 30% pressure so he was going to waive the diagnostics fee. I asked him what does this mean when he says he is only getting about 30% pressure and he told me that I would only get temperatures about 78 or 79 during the day and maybe 75 at night. I told him that is the temperatures that the unit has been maintaining which lead me to call them. By this time it is pouring down rain. I was charged $299 for adding the refrigerant and the $79 diagnostic fee was waived. I am thinking it seems like he would have told me that he was only getting a pressure of 30% before he added the refrigerant considering it means the unit is only going to maintain 78 or 79 during the day. I certainly would not have him to add refrigerant if that is the case. I seems to me this should have been a situation where I pay a diagnostic fee and am told that my unit is not going to cool effectively. Vu was nice but, his conversation addressed everything except getting to a solution for why he was here. I certainly have not problem paying for services rendered but, something about this is not right. I gave the unit a day to see how it was cooling and sure enough, it was the same as before I called. I called the company the and requested to speak with someone. I have not heard from anyone as of yet. I think the next time I have someone doing work at my home, I will just make sure I watch everything they do. I do not want to say everyone at this company operates like this but just keep your eyes on whats going on.
Performed cooling maintenance checked electrical, mechanical components, dusted electrical cabinets, chemical washed units, cleared drain lines, changed filters. Recommend adding back up water safety to up stairs furnace. Found microbial growth in attic furnace recommend pureairx for indoor air quality. Found dirty blower wheel in down stairs furnace recommend to pull and clean. Systems are cooling at this time.
9 10x6 high flow registers 2 10x4 high flow registers 4 8 inch runs 4 split offs 8 to 6 10 inch run split to 3 6s for master New supply plenum New return plenum New 14 inch return Includes 4 free maintenance visits
Client getting system replaced Wednesday requested refrigerant be added to system to make it to install date. Added 4 pounds refrigerant system is cooling at this time.
No cool main level. Discovered system low on charge. Added 1lb of 410a and system cooling at this time but evaporator coil needs to be replaced
Completed diagnostic. Found very dirty blower wheel failing run capacitor and major leak in outdoor unit. System needs to be replaced for better efficiency. Having Garrett come out to give quote.
Performed cooling maintenance checked electrical, mechanical components, dusted electrical cabinet, client changed filter, cleared drain line. System is clean minus dirt on evaporator coil. Recommend to clean evaporator coil. Found capacitor to be weak recommend to replace. Recommend back up water safety. Recommend start assist kit for outdoor unit. System is cooling st this time. For Karol sulimirski the father.
I arrived on site to give a quote on repairing duct work. Will need to send Garett back out to completely redesign the duct system.
Performed cooling maintenance checked electrical, mechanical components, dusted electrical cabinet, chemical washed unit. Recommend adding back up water safety to attic air handler. Found dirty blower wheel recommend to pull and clean. Found mold growth recommend adding apco to kill mold and improve indoor air quality. Found dirt on evaporator coil recommend to clean. Found pitted and blackened contractor recommend replacing. Replaced contractor under warranty. System is cooling at this time.
Complete 1 system a/c repair and preventative maintenance check. Change filter, check drain and operations. Find ac system operating with in manufacturer spec. Find blower capacitor weak readings 9/10 uf rated. System missing in-line water protection for system in attic. Suggest repair, customer wants to wait.
Complete 1 system a/c repair and preventative maintenance check. Changed filter. Tested mechanical and electrical components. Found weak capacitor, replaced it. Chemically washed condenser coil. The system is cooling normally at this time.
1 system ac tune up complete. Changed filter. Tested mechanical and electrical components. Found system with very dirty blower wheel and dirty evaporator coil. Found mold in system. Found evaporator coil to be rusty and corroded. Found compressor capacitor (40 uf) to be weak. Found outdoor fan capacitor to be weak (5 uf). Found main electrical switch to be burnt. Wiped down condenser electrical cabinet. Chemically washed condenser coil. Due to age and condition of system, recommend upgrading system to a more reliable and more efficient system. System is cooling at this time.
Complete 2 system a/c repair and preventative maintenance check. No cool main level. Check and find system low on charge and almost empty. Find leaks at heatpump coil and evaporator coil in attic. Drain not run properly and blower motor leaking oil. System 16 year old and need to be replace. Find upstairs system operating with low charge, weak blower capacitor, baldy rusted evaporator coil, worn motor and leaking oil. Both heatpump system missing starter kit and worn/pitted contactor. Customer need estimate for both 16 year old system.