Overall Experience
Quality
Communication
Convenience
Friendly, patient, transparent and knowledgeable representative.
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
This is the first time we have used this company. I read the reviews and felt like I was making a wise choice. Our upstairs AC unit was not cooling and I called Comfort Control. I must say the person that answered the phone was very pleasant, as was the person named Vu that came out to look at our unit. Vu asked questions inquiring about all services/repairs we've had. I told him that we have had freon put in the unit before. We are very much aware that there was probably a leak somewhere. He first went into our attic and returned to tell me that there was a leak at the evaporator coil. I told him that we were not going to replace unit at this time but we are aware that we need to plan on doing that soon. He finally went outside to check the unit outside and informed me that it was 2 pound low on refrigerant. I told him to add the refrigerant. It started to rain(it really looked as if it was going to pour down any moment) and I noticed he was at his van. I asked if he filled the unit because it did not seem as if it had taken about 20 minutes, which is about how long he said it would take. He then came inside and told me that he was about to give me discount. Then he said that he was only getting about 30% pressure so he was going to waive the diagnostics fee. I asked him what does this mean when he says he is only getting about 30% pressure and he told me that I would only get temperatures about 78 or 79 during the day and maybe 75 at night. I told him that is the temperatures that the unit has been maintaining which lead me to call them. By this time it is pouring down rain. I was charged $299 for adding the refrigerant and the $79 diagnostic fee was waived. I am thinking it seems like he would have told me that he was only getting a pressure of 30% before he added the refrigerant considering it means the unit is only going to maintain 78 or 79 during the day. I certainly would not have him to add refrigerant if that is the case. I seems to me this should have been a situation where I pay a diagnostic fee and am told that my unit is not going to cool effectively. Vu was nice but, his conversation addressed everything except getting to a solution for why he was here. I certainly have not problem paying for services rendered but, something about this is not right. I gave the unit a day to see how it was cooling and sure enough, it was the same as before I called. I called the company the and requested to speak with someone. I have not heard from anyone as of yet. I think the next time I have someone doing work at my home, I will just make sure I watch everything they do. I do not want to say everyone at this company operates like this but just keep your eyes on whats going on.
Overall Experience
Quality
Communication
Convenience
Loved the quick service & same day when a disabled person lives in the home. Loved having three choices to help with any problems that the customer can choose of how to fix it
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Technician was knowledgeable, performed the required service requested, professional, and completed in a timely manor.
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.
Complete 1 system a/c repair and preventative maintenance check. Find 3-year-old cooling system operating within manufacturer spec. No concern at this time. Change filter, check the drain and clean a/c coil. Suggest hard start kit and surge protection for the outdoor system. Suggest an air purifier system to help improve air quality and prevent molding.
Complete 2 system a/c repair and preventative maintenance check. Found leak in the evap coil. Gave options to repair and replace. The customer decided to replace the coil and condenser. Schedule for Thursday 12-6. Customer financed 6 mon no interest.
did 2 ac maintenance, cycled systems and checked thermostats operation, temperature difference, blowers components and amps, replaced capacitor on main level furnace, checked drain lines and condensate pump, replaced filters 16*25*1,:checked ac components, and operating pressures, cleaned outdoor coils. Both systems are operating good. Customer had to leave, will review recommendations and call if interested.
Complete 1 system A/C repair and preventative maintenance check. Cleaned outdoor unit and checked all components. Discovered unit low on charge. No repairs were made.
2 system A/C prepaid preventative maintenance. Left filter for the owner. Found both systems low on freon. The left system has a weak starter, both main switches is burnt/pitted. Will check next year of starter getting weaker then we will replace it. Installed compressor saver for both ac, added 2 lbs of Freon to left system and 1 lb of Freon to the right system. Added safety locks at the A/C connection port. Both system cooling at this time
2 system A/C preventative maintenance check complete. Left replacement filters. Added chlorine tablets to the condensate pump. Tested mechanical and electrical components, all in good shape. Recommend hard start kits to reduce the load on compressors. Recommend surge protection to protect units from power surges. Recommend APCO air purifier to prevent mold, and kill bacteria, germs, and viruses for improved air quality. Installed hard start kits and surge protection for both condensers. Installed APCO mag in the main system. Systems are cooling at this time.
2 system A/C preventative maintenance check complete. Changed filters. Tested mechanical and electrical components, found upstairs with a failed thermostat. Found downstairs system not coming on due to the low refrigerant charge. Replaced thermostat. The home warranty company will get back to us regarding the refrigerant level. The upstairs system is cooling at this time.
Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.
Completed maintenance on 2 systems. Found both systems leaking refrigerant in the evap coil. Both systems need better water safety both systems need new run capacitors and blower whee cleanings. Also hard start kits and surge protectors. Customer is choosing to do the coils and the upstairs repairs. Will comeback next Friday to do all repairs.
Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.
Found system completely void of refrigerant. System could be recharged but would leak back out again. Possibility of compressor failure but do not know unless refrigerant is in system. Due to age and condition of system, recommend upgrading system to something more reliable and efficient. Sending Garrett out tomorrow for a free consultation.
1 system ac pm check complete. Changed filter. Found drain line with no p trap, recommend adding on for proper water drainage. Found dirty blower wheel which has a direct affect on system performance and indoor air quality. Recommend blower wheel pull and clean. Blower capacitor is weak (7.5 uf) recommend repair. Found mold in system, recommend apco air purifier to kill mold, bacteria, germs and viruses for improved air quality. System has no water safety and is therefore not up to code. Recommend adding water safety on to shut system down as a safety in event of clogged drain line. Chemically washed condenser coil. Found electrical pitting present on main electrical switch, recommend repair.
Replaced the heat pump unit for the main level under full warranty. Pressure tested and flushed the system with nitrogen. Pulled the vacuum to 500 microns. Charged the system and it is operating normally at this time. Returned the previous unit to East Coast to process the warranty.