Overall Experience
Quality
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Convenience
Used for several years - Great Company Great Techs - know their business
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Friendly, patient, transparent and knowledgeable representative.
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
This is the first time we have used this company. I read the reviews and felt like I was making a wise choice. Our upstairs AC unit was not cooling and I called Comfort Control. I must say the person that answered the phone was very pleasant, as was the person named Vu that came out to look at our unit. Vu asked questions inquiring about all services/repairs we've had. I told him that we have had freon put in the unit before. We are very much aware that there was probably a leak somewhere. He first went into our attic and returned to tell me that there was a leak at the evaporator coil. I told him that we were not going to replace unit at this time but we are aware that we need to plan on doing that soon. He finally went outside to check the unit outside and informed me that it was 2 pound low on refrigerant. I told him to add the refrigerant. It started to rain(it really looked as if it was going to pour down any moment) and I noticed he was at his van. I asked if he filled the unit because it did not seem as if it had taken about 20 minutes, which is about how long he said it would take. He then came inside and told me that he was about to give me discount. Then he said that he was only getting about 30% pressure so he was going to waive the diagnostics fee. I asked him what does this mean when he says he is only getting about 30% pressure and he told me that I would only get temperatures about 78 or 79 during the day and maybe 75 at night. I told him that is the temperatures that the unit has been maintaining which lead me to call them. By this time it is pouring down rain. I was charged $299 for adding the refrigerant and the $79 diagnostic fee was waived. I am thinking it seems like he would have told me that he was only getting a pressure of 30% before he added the refrigerant considering it means the unit is only going to maintain 78 or 79 during the day. I certainly would not have him to add refrigerant if that is the case. I seems to me this should have been a situation where I pay a diagnostic fee and am told that my unit is not going to cool effectively. Vu was nice but, his conversation addressed everything except getting to a solution for why he was here. I certainly have not problem paying for services rendered but, something about this is not right. I gave the unit a day to see how it was cooling and sure enough, it was the same as before I called. I called the company the and requested to speak with someone. I have not heard from anyone as of yet. I think the next time I have someone doing work at my home, I will just make sure I watch everything they do. I do not want to say everyone at this company operates like this but just keep your eyes on whats going on.
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Convenience
Loved the quick service & same day when a disabled person lives in the home. Loved having three choices to help with any problems that the customer can choose of how to fix it
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Technician was knowledgeable, performed the required service requested, professional, and completed in a timely manor.
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Complete 1 system furnace repair and preventative maintenance check. The heat pump is old and all components are bad and the compressor is dead. Need to replace.
Complete 1 system furnace repair and preventative maintenance check. Changed filter. Added drain pan treatment into the system. Tested mechanical and electrical components. Found mold in the system, installed apco air purifier. The system is heating normal at this time.
Complete 2 system furnace repair and preventative maintenance check. Left behind replacement filters. Added drain pan treatment to both systems. Tested mechanical and electrical components, all in good shape. Found mold in both systems, recommend UV lighting to kill mold, bacteria, germs, and viruses for improved air quality. Installed apco air purifier UV light system in both systems. Systems are heating at this time.
Complete 1 system furnace repair and preventative maintenance check. Did not change filter. Added drain pan treatment to system. Tested mechanical and electrical components. Found mold in air handler, recommend uv light system to kill mold, bacteria, germs and viruses for improved air quality. System is heating at this time.
Complete 2 system furnace repair and preventative maintenance check. Install pureAireX for main system and Move apco to basement system. Clean assembly for basement Airhandler to remove molds out of blower wheel. After customer finish with renovation with basement, need to schedule duct cleaning for both system with airhandler assembly cleaning Per Tom
Complete 2 system furnace repair and preventative maintenance check. Change filter and check operations. Find both Trane heatpump and Airhandler operating within manufacturer spec. Find upstairs Airhandler dirty and basement Airhandler dirty and molded. Both system duct work are dirty. Need duct clean and need to install air purifier system to improve air quality and prevent molding. Sold better air purifier for upstairs and 2 duct cleaning.
Complete 1 system furnace repair and preventative maintenance check. Changed filters. Dusted out furnace cabinet. Cleared drain line. Tested combustion and got good readings. Tested mechanical and electrical components, found system running with a weak blower capacitor, recommend a repair. System does not have an overflow protection switch, recommend adding on to protect furnace from potential water damage and to serve as a backup to current water safety. System is heating at this time.
Complete 1 system furnace repair and preventative maintenance check. found blower wheel and ducts very dirty decreasing airflow in the house and causing extra stress on the blower motor. Both need to be cleaned. The system has no water safety recommend inline float switch and p trap for proper water drainage and water protection. System also has mold inside system recommend eliminator to purify the air and kill existing mold in system and house.
Complete 1 system a/c repair and preventative maintenance check. The system needs water safeties and compressor saver hard start kit for the heat pump. Recommend installing apco air purifier for health benefits. The homeowner declined all repairs.
Complete 1 system a/c repair and preventative maintenance check. Replaced circuit board in Airhandler. Found the thermostat defective. Customer agreed to replace.
Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.
Complete 1 system a/c repair and preventative maintenance check. Replaced filter. Washed condenser coil. Recommend adding a start kit to Condenser for better more efficient startup and also adding a surge protector. Recommend adding water safety switches to the drain line in the attic. Recommend membership. Smelled gas coming from drip leg on the gas line. Quoted to replace to fix the leak and bring to code.
Complete 1 system a/c repair and preventative maintenance check. The rattle is coming from the vent that is too high to reach. Informed customer vent needs to be closed a little bit or opened all the way to prevent fins from vibrating.
Complete 2 system a/c repair and preventative maintenance check. Tested mechanical and electrical components, all in good shape. Recommend hard start kits to reduce the load on compressors to prolong the life of the systems. Installed hard start kit in both systems. Systems are cooling normally at this time.
Complete 2 system a/c repair and preventative maintenance check. No cool downstairs system. System very low on r410a. Home warranty company only willing to cover one pound of refrigerant. Customer can not replace coil at this time. Added 1 lb to the system.