In and out. Polite made recommendations with no pressure. Nice work, love this company!
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Overall Experience
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Convenience
Overall Experience
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Vu is a pro in every area - I could not be more impressed.
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I would highly recommend comfort control everybody is extremely professional start to finish
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Jon is a great customer service technician. He took the time to answer my questions, was efficient, and professional.
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Jon was on time and performed the maintenance on both units and gave me a recap and also took pictures.
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Can’t say enough about the exemplary service technicians that installed our unit Eric and Garrett were professional, knowledgeable and enthusiastic. They walked us through every aspect of the installation. Throughout their time at our home they kept us involved in their progress. Thanks to both technicians and for your employing such great employees.
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Garrett definitely offers great customer service and is very personable and knowledgeable.
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Your technician was kind, professional, and displayed strong customer service skills. We appreciate his support and hard work this morning.
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Overall Experience
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Overall Experience
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Very professional and knowledgeable technician.
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Overall Experience
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HVAC replacement for a residential customer. The old system was removed. Tested the new one to make sure it was operating correctly and it was. Scheduled annual tune-up to ensure continual quality performance.
Tune up auburn. Customer said upstairs was not cooling properly. Customer said air was leaking from the casing of the coil and patched with aluminum tape but condensation was not allowing tape to stick very well and was still leaking a lot of cold air. Found the problem to be the condensation was deteriorating the duct board that was surrounding the coil and causing it to leak cold air into attic. Recommend replacing coil and replacing supply plenum to steel casing for coil so no more leaks and replacing duct board supply plenum to sheet metal. Blower wheel is clean. Did not find any leaks on evaporator coil. Filter is clean. Drain line is clear. Outdoor capacitor is within range. Pressures on system are within range.
No cool in Auburn. Found unit was frozen from a failed bypass damper and dirty filter. Also found no water safety on the primary drain line. Changed filter and started system. When both zones are calling, the system pressures and temperatures are okay, but when only one zone is calling the suction side pressure and temperature falls to freezing temperatures. Recommend replacing 12†bypass and adding water safety to prevent future water damage from a clogged drain line. System a pound low on refrigerant 410a. Corrected charge.
Ac maintenance in Auburn. Tested operation of 1 system all components tested within normal manufacturing spec. System cooling at this time. Recommend additional water safeties in attic
Ac repair in Auburn. Discovered system frozen. Thawed system out and removed ice off of coil. Compressor over heated. Took top off system, took compressor jacket off and cooled compressor off with running water. Discovered system low on charge. Could not detect the leak. Which is most likely leaking from indoor coil. Recharged system. System cooling at this time.
Ac repair in Auburn. Replaced compressor under parts warranty only. System operation normal at this time.
Ac repair in auburn. Discovered clogged drain line for main level system and failed compressor for upstairs system. Cleared drain line and added drain pan treatment pad. Homeowner has chosen to replace compressor on upstairs unit but may change mind. Will order compressor from east coast.
A/C coil and condenser replacement in Auburn ga.
Complete system tune up, auburn ga. One system. Checked all electrical and mechanical components. Found blower capacitor to be reading 8.9/10. Found clean. Found evaporator coils to be in good shape. Refrigerant pressures are ok. Recommend installing inline water safety , and also adding surge protection to help protect home against power surges. All other functions are functioning properly at this time. System cooling at this time.
No cool in auburn. Arrived on site, found customer had installed a new air handler and HP themselves and wanted our company to complete the startup. Unfortunately we are not able to do so due to liability issues. Unit is not operational at this time
Ac maintenance in Auburn, Georgia. Changed filter provided by customer. Tested mechanical and electrical components, all in good shape. Refrigerant pressures are good. System is cooling at this time.
Ac maintenance in auburn Ga. One system. Checked all electrical and mechanical components. Customer provided filter.(13.5x24.5x1). Found static pressure to be high. Found all other functions to be operating correctly at this time. Found ac condenser without hard start kit. Recommend having to help compressor run smoother and last longer. Also recommend adding surge protection to help protect home against power surges. System cooling at this time.
2 system tune up in Auburn. Changed filters. Checked mechanical and electrical components. Found both blower wheels to be very dirty. Recommend pull and clean service. Found no form of water safety for either unit, code requires that there be at least one. Recommend pan float switch for both units. Found both blower motor capacitors to be weak and causing strain on the blower motor, recommend replacement(7.5 both). Temperature split for upstairs system is only 10. Found both evaporator coils to be very rusty and likely to be leaking. Found burnt and pitted contactor for downstairs and upstairs condenser, recommend replacement. Found weak dual capacitor on downstairs condenser, recommend replacement(35/5). Also found weak capacitor on upstairs condenser, recommend replacement(45/5). Recommend cleaning both condenser coils. Found upstairs unit to be low on R22. Due to the age and cost of repairing these systems I recommend upgrading to a newer and more efficient system at this time. Upst
No cool call in auburn ga. Found system in lock out mode. Reset system , system is cooling at this time. Informed customer about refrigerant levels.
No cool. Auburn. Completed diagnostic. Found system with outdoor tripped on high pressure. Reset and and ran for 20 min pressures stayed good. System cooling at this time.