I would highly recommend comfort control everybody is extremely professional start to finish
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Quality
Communication
Convenience
Jon is a great customer service technician. He took the time to answer my questions, was efficient, and professional.
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Convenience
Jon was on time and performed the maintenance on both units and gave me a recap and also took pictures.
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Convenience
Can’t say enough about the exemplary service technicians that installed our unit Eric and Garrett were professional, knowledgeable and enthusiastic. They walked us through every aspect of the installation. Throughout their time at our home they kept us involved in their progress. Thanks to both technicians and for your employing such great employees.
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Garrett definitely offers great customer service and is very personable and knowledgeable.
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Quality
Communication
Convenience
Your technician was kind, professional, and displayed strong customer service skills. We appreciate his support and hard work this morning.
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Very professional and knowledgeable technician.
Overall Experience
Quality
Communication
Convenience
No heat in auburn. Service call back. No air in floral room. Open more air to supply more air to front of house to floralroom. System operating at this time.
No heat in Auburn. Service call. System making loud noise and not heating properly. Customer stated cool air at supply vent and and intermittently have hot air. Check and adjust airflow and increase air flow to master bedroom. Check charge and adjust charge at heatpump unit. Unit making noise due to charge not flow properly. Remove leaking valve core cap and replace with new. System operating at this time. Warranty service call.
Looked over duct rerouting options with Jeff. He will send quote to customer
Check system error code, did not detect problems at this time. No new code active. System operating.
Heatpump not heating in Auburn, Georgia. Found 15 year old system with bad compressor, weak dual capacitor and pitting on main electrical switch. System is also underneath a porch with not enough clearance to be code compliant. System needs to be replaced and outdoor unit needs to be relocated.
Service call in auburn. Find Amana heatpump unit lost signal 6 Time in 2 weeks. Customer have to Manually reset system 3 Time. Per amana tech support, ground control wire at one end. System operating at this time.
Heating maintenance auburn. Completed maintenance on 2 systems. Upstairs is 11 years old. System is heating properly. Customer replaced ductwork himself. Static pressure is good. Capacitor is good. Heat strips are good. Blower and evap coil clean. Basement is 17 years old. Has r22 Freon. Safety switches working. Evap coil clean but blower wheel dirty. Capacitor is also weak. Static pressure is good.
Completed heating maintenance in Auburn Georgia. Checked heating operation and heating integrity. Prepaid visit.
Adjusted 410A pressures and adjusted the blower speed to medium . System is heating at this time . Warranty in Auburn Georgia.
No heat in auburn. Arrived on site, found upstairs system short cycling die to warn flame sensor. Replaced sensor and tested system, unit is operating normally at this time
Replace Heatpump control board under warranty swap. Test and system operating at this.
No heat again for heatpump unit in auburn. Run new wire to outdoor unit. Collected for the float switch from last visit. Remove Honeywell tstat and replace customer ecobee tstat. System will operate for about 20 to 40 min and outdoor unit shut off with no error code and not Communicating with the indoor control. Need to check with Amana tech support and get new outdoor control board.
Install comfortNet tstat and install inline water protection. Test and system still not operating properly. Remove comfortNet tstat and install Honeywell 9000 WiFi tstat. Change wire for outdoor unit, tighten wire. System operating at this time. Customer will wait and see what Happen to system. Warranty service call. Not yet collect for repair
Sign 1 cci plan in auburn. Find control board not Communicating properly. Connect both air handler and heat pump control board. Warranty service call. System operating at this time. Need to schedule in spring of 2021 to do the AC maintenance. Need to schedule in the fall of 2021 to do the heating maintenance. Informed Customer about comfortnet thermostat For better control of communicating system.
Replaced board and programmed board system is now heating in Auburn Georgia.