Overall Experience
Quality
Communication
Convenience
This is the first time we have used this company. I read the reviews and felt like I was making a wise choice. Our upstairs AC unit was not cooling and I called Comfort Control. I must say the person that answered the phone was very pleasant, as was the person named Vu that came out to look at our unit. Vu asked questions inquiring about all services/repairs we've had. I told him that we have had freon put in the unit before. We are very much aware that there was probably a leak somewhere. He first went into our attic and returned to tell me that there was a leak at the evaporator coil. I told him that we were not going to replace unit at this time but we are aware that we need to plan on doing that soon. He finally went outside to check the unit outside and informed me that it was 2 pound low on refrigerant. I told him to add the refrigerant. It started to rain(it really looked as if it was going to pour down any moment) and I noticed he was at his van. I asked if he filled the unit because it did not seem as if it had taken about 20 minutes, which is about how long he said it would take. He then came inside and told me that he was about to give me discount. Then he said that he was only getting about 30% pressure so he was going to waive the diagnostics fee. I asked him what does this mean when he says he is only getting about 30% pressure and he told me that I would only get temperatures about 78 or 79 during the day and maybe 75 at night. I told him that is the temperatures that the unit has been maintaining which lead me to call them. By this time it is pouring down rain. I was charged $299 for adding the refrigerant and the $79 diagnostic fee was waived. I am thinking it seems like he would have told me that he was only getting a pressure of 30% before he added the refrigerant considering it means the unit is only going to maintain 78 or 79 during the day. I certainly would not have him to add refrigerant if that is the case. I seems to me this should have been a situation where I pay a diagnostic fee and am told that my unit is not going to cool effectively. Vu was nice but, his conversation addressed everything except getting to a solution for why he was here. I certainly have not problem paying for services rendered but, something about this is not right. I gave the unit a day to see how it was cooling and sure enough, it was the same as before I called. I called the company the and requested to speak with someone. I have not heard from anyone as of yet. I think the next time I have someone doing work at my home, I will just make sure I watch everything they do. I do not want to say everyone at this company operates like this but just keep your eyes on whats going on.
Overall Experience
Quality
Communication
Convenience
Loved the quick service & same day when a disabled person lives in the home. Loved having three choices to help with any problems that the customer can choose of how to fix it
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Technician was knowledgeable, performed the required service requested, professional, and completed in a timely manor.
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Replaced the heat pump unit for the main level under full warranty. Pressure tested and flushed the system with nitrogen. Pulled the vacuum to 500 microns. Charged the system and it is operating normally at this time. Returned the previous unit to East Coast to process the warranty.
No heat main system. Check and find system low charge. Check and find heatpump discharge line leaking. Need to replace heatpump coil. Tom will talk to manufacturer for parts and replacement. System off at this time. System running on aux heat.
Furnace repair call for the main floor system. Found system with no freon inside heatpump. Found oil residue on the suction side of Lineset. Braze leak, cleared line, pressure tested and pulled vacuum to 525 microns. No leaks present at this time.Charged system to manufacture specifications. Indoor dry bulb at 70 degree with outdoor of 51-52 degree. The system is heating at this time.
One system ac pm check complete. Changed filter. Tested mechanical and electrical components. Found very weak blower capacitor, recommend repair. Found dirty blower wheel, recommend blower wheel cleaning. Found electrical pitting on main electrical switch. Found no hard start kit in system, recommend adding on to prolong the life of the system. System is cooling at this time. Customer used $49 tune-up coupon.
Furnace repair downstair system. Found outdoor heat pump on lockout with no refrigerant inside the system. Found leak at the suction and true suction(bad shrader valve)side. Tighten valve on suction and replace shrader valve on true suction and add r410 refrigerant. The system is now heating normally
A/c repair call. Found system in lockout due to low pressure. Performed a leak search via electronic leak detector and found no leaks. Replaced valve cores, tightened down service port top caps and recharged system. The system is heating/cooling at this time.
Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.
Furnace repair call for the in-law suite. Found clogged filter. Changed filter owner provided. Tested system and freon levels are good. The system is heating normal as well as the heat strips.
Furnace repair for the downstairs system/zone. Found nothing coming on. Found a bad air handler motor controller, an overheated blower motor, and oil residue from the motor winding. Will need a new blower motor, motor controller, and motor bracket. The owner will let us know.
Replaced main limit switch. Restored heating.
Completed 1 system furnace repair and preventative maintenance check. Changed filter. Dusted airhandler, air handler cabinet, and electrical compartment of the outdoor unit. Tested mechanical and electrical components and found weak capacitor for the outdoor unit. Changed capacitor out under warranty. Recommend hard start kit to reduce the load on the compressor to prolong the life of the system and extend the life of the new capacitor. The system is heating at this time.
Found defective high limit. Need to order and return when avail.
Completed 1 system furnace repair and preventative maintenance check. Replaced the filter provided by the customer. Recommend installing a bigger return pedestal box. Return is too small and using a 12x12x1 filter. The system is designed for a 20x20x1. Recommended increasing size of heat strips. The customer said the system struggles to heat the house. Heatstrip now is a 5kw. Recommend an 8kw. Recommend getting the duct cleaned along with the system. Emailed all estimates to the customer.
Replaced the blower wheel and motor under full warranty. The furnace was installed 2 weeks ago.