We did not like the news that our compressor was locked up, but the technician was great, and the communication and options were very clear. It was the best we could have hoped for in a d news situation.
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I would not think of using any other company for service or replacement.
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Overall Experience
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Very Positive service call. Was able to repair my unit until I have money for a new system
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Wonderful experience. Reece the repairman was great
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I really liked that he didn't pressure me when I said I couldn't afford an item he recommended. Thanks
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Overall Experience
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No cool upstairs. Check and find upstairs system not cooling properly. Find system miss match and not size properly. Find outdoor unit 3Ton and indoor coil only 2.5Ton. System not charge properly and can have liquid back pressure and damage compressor or over heat compressor. Need to replace upstairs evaporator coil with 3 Ton coil for proper match up per manufacturer spec. Downstairs also have to same problem. 5 Ton system and only have 4 Ton capacity coil. System not match properly. Need to replace both coil for proper cooling and match up. Customer did not answer phone. Leave massage. Not yet collect. Need to collect for service call $120.00
No cool. Check and find upstairs compressor lock up. Faulty compressor. Need to replace compressor. Need to check with warranty and labor for customer. System off at this time.
No cool. Check and find d breaker was tripped. Reset breaker and system operating but compressor in poor conditions and noise and can not start up properly. Fan motor overheating. Contactor burnt and damage. Airhandler very dirty and moled. Coil rusted. Heatpump system 23 year old. Phase out equipment from EPA. Need to upgrade system and not repair.
No cool upstairs system. Find burnt furnace power switch. System low on charge and missing valve cap. System don’t have hard start kit. Install hard start kit, recharge system and add 2 valve cap. Replace furnace power switch in attic. System operating at this time.
No cool upstairs. Check and find furnace breaker was tripped. Check and find attic fan motor burnt and shorted. Remove attic fan power and reset breaker for furnace. System operating at this time.
Found nothing wrong with systems mechanically. Recommended duct cleanings and uv filter to help with odors in the house.
No cool upstairs system. Found bad capacitor and dirty condenser coil. Replaced capacitor and found low r410a levels. Rinsed off coil and recharged system. Signed customer up for three system maintenance plan and will return to do maintenance. System is cooling at this time.
Install 3 Ton cooling Goodman system for main level. 10year warranty on parts and 2 year warranty on labor.
Piston at coil was not tightened all the way leaking refrigerant. Also filter was very dirty from recent construction. Changed filter tightened piston and filled back up with refrigerant. Sugared is cooling properly.
Ducts for dehumidifier are too close together. Steve will return to adjust them monday
Found systems emergency drain pan full of water. Cleaned water and cleared drain line. Checked operation. Found pressures good. Checked zone dampers, made sure both were moving freely. Made sure System was working good with one zone working. Fixed a burnt area on the return duct from torches. Replaced filter. Suspect the drain was the problem.
Need to order 2 4†angled boot and 1 6†angled boot for new system in basement. Customer going to finish basement and need to rise high in the ceiling. Need to cut back on the 6†duct run. Need to schedule time to come back and install boot.
Completed install of new evap coil under parts warranty. System is cooling at this time. Recommend inline float switch to prevent possible flooding of crawl space.
Removed post filters from supply grills. Tested air and found lower parts per million
3 system ac pm check complete. 2 systems up for renewal, third system prepaid under install. Changed filters. Tested mechanical and electrical components, all in good shape. Chemically washed condenser coils.Systems are cooling at this time.