Overall Experience
Quality
Communication
Convenience
Gentlemen went right to work. Very polite and respectful. Made sure things were working correctly before leaving. Will use them again.
Overall Experience
Quality
Communication
Convenience
Jon Fowler called in advance, quickly diagnosed the issue, brought the repair option/cost to me, and then immediately solved the problem.
Overall Experience
Quality
Communication
Convenience
Very quick to respond to an emergency situation. Signed up for an annual maintenance contract. Very professional.
Overall Experience
Quality
Communication
Convenience
No AC over the weekend. I thought it was due to the recent install of my furnace on Thursday (07/22). It was not. The problem was due to a competitor (Casteel). Casteel came out on 07/08 and left a valve open; which caused my compressor to stop running. The only issue with Comfort Control was they were originally going to charge me $233 in Freon plus $79 service call. I had told the tech that I would call Casteel and have them "fix the compressor". But Alex had already added the Freon. To his credit though; Alex merely charged me for the service call ($79). I thought that was fair. Called at 04:30pm Saturday (07/25). They were out by 2pm Sunday (07/26).
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Water in emergency pan. Opened Air handler to inspect drain pan. Didn’t see any immediate signs of internal leakage. Primary drain line is put together with many pvc couplings. Possible source of leak. Cleared drain pan and replaced start section of drain. If leak persists, we will need to pump down the outdoor unit and pull evaporator coil to check for a crack in the drain pan.
3 ton heat pump 16 seer 10 year parts warranty 10 year labor warranty Lifetime outdoor unit replacement compressor warranty Supply plenum with dampers Return plenums High flow registers Nest thermostat Move thermostat to hallway Increase master return to a 10†Increase hallway return to a 12†Replace 10†trunk to living room with a 12†trunk reduced to a short 10â€. Increase 6†in kitchen dining room to 8†fed with the same application as the living room.
Outdoor capacitor had failed, replaced and system began cooling properly.
Called, left voicemail, knocked twice and rang bell. No answer.
A/c diagnostic in Buford. System is cooling at this time, found really dirty filter. Blower wheel is clean, evaporator coil is clean, flush drain line. Changed filters.
Defrost control board not sending voltage to fan, board needs to be replaced for system to cool properly. Quoted $488 for board.
A/c diagnostic in flowery branch, found system way overcharged, removed some refrigerant from system putting it back to factory recommendation. System is cooling at this time. Blower wheel is ok, drain line is flushed. Evaporator coil is clean. Filter was changed.
Thermal expansion valve is stuck, needs to be replaced. Quoted $376 for labor, part is under warranty.
No coil call back Buford. Found condenser fan motor bad. Seized up won’t turn. Contactor pitted badly and burnt. Compressor over amping and over heating immediately. Running on r22 Freon. System needs to be replaced.
Ac service in Flowery Branch. Homeowner has chosen to replace system with 16 SEER SINGLE STAGE HEAT PUMP SYSTEM C CABINET. Collected $900 deposit. Need to order equipment and schedule install.
A/c diagnostic in flowery branch, system is cooling at this time, customer said unit wasn’t cooling properly, found really dirty filter. Unit is in the attic.
No coil Buford. Completed diagnostic. Found system zone board not wired properly. Not opening up main floor zone. Re wired zone board. System opening properly now. Upstairs system has clogged drain line. Cleared drain line. Emptied drain pan. Systems cooling properly.
Ac service in Lawrenceville. Discovered failed compressor tripping breaker. Homeowner has chosen to replace with 14 seer Goodman B cabinet ac and coil. Need to schedule. Paid in full.
A/c repair in flowery Branch. Install new evaporator coil. System is cooling at this time.
Customer noted that they had someone add refrigerant to the system in May, system is severely over charged and going into a high pressure lockout. Adjusted pressures and subcool and system is operating properly at this time.