Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
He was very quick work of it once he had the part in hand.
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Tech Brian is very experienced, knowledgeable and nice person . He took his to explained me every single thing.
Overall Experience
Quality
Communication
Convenience
Our technician Brian was on the point and so prompt about everything he fixed on our AC UNITS. I’m glad we found this company and look forward to our annual maintenance services every 6 months. Thankyou for the great service
Overall Experience
Quality
Communication
Convenience
Overall Experience
Quality
Communication
Convenience
Furnace not heating in Buford, Georgia. Downstairs system. Tested system and found bad flame sensor. Replaced under full warranty. Recommend surge protection to protect system against power surges. Recommend pureairx air purifier for improved air quality. System is heating at this time.
No heat in Dacula. Arrived on site, found unit not coming on. Found pins had broken off of the thermostat this was not sending signal back to furnace. Replaced thermostat and ran through my tests. Found no water safty in unit with no aux drain pan. Also found unit has warn ignitor and recommend installing surge protector to equipment. Unit is operating normally at this time, but it is showing signs of wear due to age. Recommended replacing equipment at some point in near future.
Ran new thermostat wire to fix voltage issue going to outdoor unit. Tested system and we fixed the issue of voltage drop, but we are still having issues with reversing valve not working in cooling mode. We will have to come back out when tech support is available. System is heating, but still not working in cool mode.
No heat Dacula. Completed diagnostic. Found system with bad control board and transformer. System is 20 years old. System has no water safety. Due to price of repair and age recommend replacing.
Two system heat tune-up in Dacula. Arrived on site, changed filter, checked ignition systems, electrical connections, amp draw and capacitance. Upstairs: found old equipment, coil is corroded and has potential to develop a leak in the refrigerant system. Only one form of water safty, inducer motor drawing higher than normal amp. Found dirty blower assembly and static pressure across evaporator coil is higher than normal indicating a dirty evaporator coil. Recommended pulling and cleaning both evaporator coil and blower assembly. Outside unit found weak capacitor and burnt and pitted contactor, recommend replacing. Due to age and condition of system, I recommend replacing equipment. Main level, found unit from 2019. Recommended installing surge protector to both indoor and outdoor units as well as compressor assist kit to protect compressor. Both systems are operating at this time.
No cool in Dacula. Arrived on site, found thermostat wire broken somewhere in wall between outdoor unit and air handler. Will need to run new t-stat wire to outdoor unit. Scheduled for Monday morning 2/15. Also found a weak capacitor, replaced.
Heating system maintenance Dacula. Completed maintenance on 2 20 year old systems. Both system running as of now. Both blower wheels very dirty. Downstairs capacitor is weak and out of range. Needs to be replaced. Combustion is good upstairs. Pressures seem to be in range downstairs. Air flow is good on both systems. Neither system has back water safety device to protect furnace from water damage. Both evap coils very rusted and corroded. Both running on r22 Freon that has been phased out. Recommend replacing systems for better efficiency.
One system heat maintenance in Dacula. Arrived on site, changed a clogged filter, checked heat kit, electrical connections, amp draw and capacitance. Recommended installing PureAirX to improve indoor air quality in the house as well as keeping the system free of organic growth. Recommended installing surge protection to system to protect electrical systems. Unit is operating normally at this time.
No heat Dacula. Completed diagnostic. Found system heating on arrival. System is 20+ years old running on r22. System has no form of water safety. Evap coil is collecting debris as well as the blower wheel. Capacitor is slightly out of spec. Outdoor unit has decent pressures but compressor is giving out. Running hot and getting liquid water logged. Contactor is pitted and might not give good connection. System also has no form of indoor air quality. Due to age and price of repairs. Recommend relacing system.
No heat Dacula. Completed diagnostic. Found furnace inducer drain line clogged causing wet switch to trip. Cleared drain line. Reset switch. Tested all mechanical and combustion functions of furnace. Furnace is running inefficiently with capacitor and inducer motor weak. Blower wheel dirty. Evap coil very rusted and corroded. Air flow is good. But system should be replaced for better efficiency in home.
Heating maintenance in Dacula. Tested operation of one system. Discovered systems blower wheel dirty and unbalanced, blower motor controller weak, blower housing not flush causing loss of airflow through coil, ducts are dirty, coil is rusted and likely to leak, no for of water safety to help prevent flooding in the case of common drain line clogs, flue piping has holes in it leaking carbon monoxide, sit build up in pipe and around combustion motor is signs of improper combustion, outdoor unit has weak secondary controller, pitted main electrical switch, high voltage lines are exposed at disconnect, systems needs compressor saver to reduce stress on aged compressor. Furnace is 22 years old and ac is 16 years old. Expected lifespan of a system is 10-15 year. Due to high repair cost and age of equipment, replacement is HIGHLY recommended. Homeowner interested in Premiere Program for replacement and will be in contact
Arrived on site, found secondary water safty switch on the main level system turned to the point where it was breaking contact for low voltage. Turned it to proper placement and the unit came on immediately. No other issues present at this time
Furnace maintenance in Dacula, Georgia. One system. Left behind replacement filter. Tested mechanical and electrical components, all in good shape. Replaced main level thermostat with ecobee thermostat. System is heating normal at this time.
No heat Dacula. Completed diagnostic. Found furnace working on arrival. Flame sensor scratched up. Ignitor good. Inducer running slightly high amps. Blower wheel is very dirty. Capacitor is weak. System has no water safety. There is evidence of cracks in heat exchanger. System is 26 years old. Needs to be replaced. Customer declining repairs for now.
