Mike was very polite and respectful. He seemed to know what he was doing. The only problem I have and this is NOT Mike's fault is that the prices for these "Hard and Soft start up kits" are extremely expensive. I paid $379.20 for a "Hard Start Up Kit" in 2022. This kit online is only $49.11. Now, I am being charged $1241.60 for a "Soft Start Up Kit" and this kit online is only $259.50. I don't understand why there is so much difference in the price.