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Ryan was very prompt on a July 4th Saturday! We were sleeping and feeding 19 people 4 days in our home for our annual Family Reunion. Two toilets quit flushing and poop water was backing up into the shower! Ryan took care of all problems with a grin and left all bath areas spotlessly clean! You are very fortunate if Comfort sends you Ryan!
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Hobson rep called me in May to set up appt for summer check up. I am a member of their club and I get this done for no charge at the time of service. I called them back the 1st of July and said I would like to have my unit serviced. They set me up to fit me in when they could. Joshua came by on the 5th. He was professional and sent pictures. He cleaned the leaves out of the base of my AC unit which was above and beyond my expectations. He showed up in the morning around 10 which I was very happy about.
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WE HAVE USED COMFORT EXPERTS FOR SEVERAL YEARS. THEY ARE A TOP-NOTCH COMPANY. EVERY TELEPHONE REPRESENTATIVE THAT WE HAVE DEALT WITH IS ALWAYS HIGHLY PROFESSIONAL, KNOWLEDGEABLE, AND THOUGHTFUL. THE TECHNICIANS MAKE OUR SERVICE CALLS PROMPTLY, REGARDLESS OF OUR ISSUE. THEY WEAR THEIR BOOTIES INSIDE OUR HOME, ARE VERY THOROUGH, KNOWLEDGEABLE, RESPECTFUL, AND GO OVER AND BEYOND TO HELP WITH ANY ISSUE. THEY TAKE PICTURES TO BETTER EXPLAIN OUR PROBLEM, ARE VERY PATIENT WITH OUR QUESTIONS, AND RESPECT OUR PROPERTY. WE HIGHLY RECOMMEND HOBSON COMFORT EXPERTS.
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Kellen was very experienced, obviously, and very courteous, explained everything about the unit and our options. I had never used this particular service before, had heard good things about them and they were true.
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Full disclosure, had not used this service before, but had heard of them, and was greatly impressed by the responsiveness of their customer service person, Lisa, both on text and on the phone. Will review the tech and follow up separately.
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Wade and Zachary were very respectful and knowledgeable. Great work and very professional.
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Zak provides extremely superior customer service while making sure the cooling system is operating properly. He did a written estimate of necessary maintenance and is sending possible financing documentation for our needs.
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Mike R. was very professional and took the time to explain things to me. This was very appreciated along with options to consider.
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Adam is a very pleasant Technician to work with. He explains things well and is easy to talk to. I would recommend him to anyone who needs plumbing.
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We recently had Comfort Experts out to service our air conditioning system, and the experience was excellent from start to finish. From the moment we called, their customer service team was courteous, responsive, and able to get us scheduled quickly—which was a relief in this summer heat.
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Overall Experience
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Overall Experience
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7/6/25 for this job, I did an evaluation. Before arrival, I noticed that Michael had a low, refrigerant reading. Upon arrival, I tried to run the system, but it wouldn’t come on. I heard the flood switch clicking, so I opened up the return Plenum to check. It was tripped, so I pulled it out and left it out to dry. In the meantime, I opened up the evaporator coil, and it was frozen. Told the customer to leave some towels underneath the plenum and around the unit while it defrosts. Customer agreed to have someone come out tomorrow morning to check the system. Once everything has thawed.
Went ahead and inspected system, noticed that system had a 4° superheat on a piston Found micro leak in evaporator coil But that didn’t explain why it froze up Went ahead and inspected filters, 1 was clean, 1 was clogged dirty, customer just recently had some remodeling done, the other filter was normal dirty. Lack of airflow was the cause of the coil freezing up Customer refused to pay service fee
Upon arrival home owner provided April aire filter to replace Went into attic where unit is located and removed old temporary 1" filter that was installed and installed new April aire filter Showed homeowner how to install filter for future reference Homeowner had no further questions at departure.
Pricing on this estimate is to clear the branch arm on the guest restroom on the first floor. The toilet would not flush without backing up, and when flushed would back up into the shower. Comfort Experts will access the backed up line through the toilet. We will put the sewer machine down the line to break up the stoppage. Once the stoppage has been broken up and flushed out, we will test the fixtures affected to ensure proper functioning and that no further Stoppages occur.
On this job I installed a new hard start. System is back online
I have performed my electrical inspection I replaced a few light bulbs as well as a GFCI the GFCI that was there just wasn't functioning it was overheating as well but the panel itself is a little bit on the older side still very much functioning I told her that if there was anything else that she needed she could call us
Customer wanted quote for insurance adjuster is coming out Monday so he can make a decision on which level to buy he is still working with his insurance refuse to move forward until then.
Accidently left multimeter at homeowners home in the attic from last job Homeowner let me in and I went up to get my tool Asked if system was still cutting on and off and he stated that he has had to mess with it a few times I went ahead and took panel to blower and control board off so that door would not put pressure on wires to cut it off Leaned panel up against so debris would not fly in System left with power upon departure. Thanked homeowner for allowing me to retrieve my tool
for this job, I did a cooling tuneup. Noticed no water safeties on system and suggested homeowner to install one. Also suggested rebuilding the P-trap. Delta was good. System is zoned for up and downstairs. At the outdoor unit Refrigerant levels, looked good. Capacitor was in check. Running amps and in rush. Was good. Cleaned out the coil and offered a membership. Homeowner declined at this time. System cooling when I left.
For this eval, I showed up and the coil was not frozen, let the system run for a couple of minutes The problem is that the main sewage line to the house is not flowing properly, it is clogged Scheduled plumber to come out and snake main drain line to house Thank you for choosing Comfort experts. Hope you have a great day.
Completed AC tune-up on system check both indoor and outdoor systems all electrical is looking well within manufacturers spec except for contactor has some burn mortgage on it due to age of contactor recommended a float switch a Microsoft start kit with his generator also recommended a generator maintenance due tontume about five years for a maintenance was performed on generator washed out outdoor coil and checked pressures
For this job I provided and estimate to mount the new shower head and trim. Customer accepted estimate, scheduled for Tuesday 7/08/25.
Upon arrival system was on cool and thermostat was responding but system was not cooling Went into attic just to assure that thermostat was calling and 24 volts were going to outdoor unit After confirming I went to outdoor unit and removed panel First thing I checked was contactor to see if I had high voltage and 24 volts which I did Checked disconnect just in case and it's in good condition Checked capacitor and noticed it was out of tolerance on both herm and fan Recommended capacitor replacement and home owner agreed I did not have a 45/7.5 dual run capacitor which unit was rated for so I replaced it with 45 and 7.5 single run caps After replacing capacitor and flipping disconnect back on unit kicked on Checked deltas in attic to assure proper cooling and system had a perfect 21° Delta. System was left on cool at departure and homeowner said he would set thermostat to preferred temperature himself.
For this job I performed a diagnostic on the Condensation drain coming off the unit. The rest of the house is draining properly, no issues on any fixtures except the condensation drain. The cause is cold water algae build up in the line causing the stoppage. I provided the customer with an estimate to clear the line. Customer asked to be scheduled for Monday.
Today I did a repair on a 4 ton system. I added a 35/5 cap. Then I performed a maintince on both. Both system test in tolerance Super heat 15° Subcool 10° New filters/ clean condensors Motors all test in tolerance the compressor could use easy starts to reduce inrush by 75%. Reducing wear and tear and service calls 📞. TD is 20 on both. System are now back online and ready for cooling