Jake is the nicest and very patient when explaining and answering all of the questions that I had. Thank you Jake! I trust the company so much that I have a membership now!!
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Mike was fantastic. Explained and showed me everything and did timely work. Even played with my dog!
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I was consistently impressed with Alex's technical knowledge, his demand for excellence and his creative mind as he worked rapidly to get two new gas furnaces installed in our home before a rapidly approaching severe winter storm. It was rapidly obvious that Alex is well qualified for his job, and that he is determined to provide excellent service. He was able to explain in layman's terms what was being done, and how each step led to the next task.
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Great service and professionalism. I didn’t feel pressured to make a decision or to lean one way or the other.
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Great service, very knowledgeable, very kind & patient! Also great with dogs 😊
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Daniel explained to me the issue and took care of it in a timely fashion. Thank you so much, Daniel.
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Daniel Hollis said he would be here at certain time, and he was . He did a wonderful job !
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Our home had two older Geothermal units that had been down for a number of days and despite a number of contractors and technicians attempting to get the units running, there was no success. Then weather forecasters announce a major winter storm for our area beginning this weekend. We were now racing the clock to get heat before the storm to protect ourselves and our home. I contracted with Comfort Experts to replace the old units. They sent out a team of four technicians to complete the job. Joe's job was to run new gas lines thru out home to fuel two new gas furnaces. He worked tirelessly and with urgency to make sure and get his job completed in order to make sure we had one of the new furnaces up and running at the end of the first day, and both units before the winter storm hit. Joe is friendly, professional and hard working and didn't mind explaining what he was doing .
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I felt like Jerrod was very diligent and worked to find the best solution to our issue. There certainly were challenges and I appreciate his candid assessment of the problem.
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Service is to be done Thursday , but so far every thing went good . Daniel is a very nice guy .
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1/2/26 This customer was a credit reject, customer is contacting credit bureau his home has been paid for for a number of years I want to do a follow-up with this customer on Wednesday.
Both breakers to air handler were overheating at the bus bar attachment. Replaced both Eaton breakers (60 amp x 2), relocated them in the panel, and system is functioning normally at this time. Buss bar has discoloration where breakers were attached. I recommend buss bar replacement or breaker panel replacement to ensure proper operation and safety.
When I got here the heat was not working pulled the panel off the package unit that is outside The heat strips breakers are turned off I turn them on and they started working on the second set of heat strips it only has a 10 wire with a 30 amp capacity that is not enough for that set of heat strips so I removed one of the jumper wires on one of the heat strips to make it where only one of them would work now they have 15 KW working and we want to come back out in about 2 weeks to go through the unit and make sure we have no other problems and look at the power coming to it I want to come out at no charge to do the checkup Home and Budget plan
We need to run a 30 amp breaker and wire to indoor unit to make the third set of heat strips work unit will work 90% of the time unless it is very very cold outside
.upon arrival techs found that the unit was only running off two emergency heat strips tech found that the primary electrical control unit was burned up techs also found that all the electrical wires for heat kit are loose and burning techs replaced 5 ends of the wires
Upon arrival techs found that the zone system board was shutting the emergency heat kit off and on due to the temperature sensor for the board was in the supply plenum Techs took out the temperature sensor and the emergency heat kit stayed on for over 25 minutes. Techs installed the temperature sensor in the correct spot Unit is working properly at this time
I disconnected the auxiliary heat wire and explained customer how to put it back on and I reset the thermostat explained to her how to do that as well. If we have to come back out, I told her we would have to charge a service fee and at that time, we would probably charge a minor electrical repair.
This was a generator lead , customer is talking to his next door neighbor and both will buy one for their homes.will reach out this weekend.
Replaced indoor TXV, pulled microns down to 205 System is operational in cooling but left in heating Thank you for choosing Comfort Experts, have a great day
Install Amana 60k heat pump horizontal with high efficiency filtration, uv system, includes code kit, keep existing thermostat
Completed heating tune-up all electrical components good amp draws good temperature split good free on levels good all electrical heat working did upgrade customer to protection plan collect payment by credit card change filter on unit
Nothing is wrong with unit unit is operating correctly customer is hearing unit going to defrost so me and Jared told her to keep it in emergency heat she messed with the thermostat and took it out of emergency heat so I put it back into emergency heat unit is working customer refuses to pay service fee
After visiting with the customer they want a service technician to come out and service to diagnose any problems that may be going on with the system I called dispatch to have it set up later on today. I will be visiting with the customer when the service tech is finished with his diagnosis.
For this call I performed two out of three super tune-ups. One of the units did not have a functional thermostat and I was not able to do the tune-up due to the fact. I offered installing homeowners thermostat, they opted to call Vivint because they are the ones that installed the faulty thermostat. I spoke with homeowner about condition of the older two units they are carrier brand made in 2008 because they expressed their concern for their high utility bills. I advised owner it is likely due to the old unefficiency of the units that they are using probably original to the home I offered a comfort advisor to come and give them a energy audit of how much they are actually spending on the two older units and give estimates for replacements for both older units. Homeowner did state that they have solar energy that is not functional and that the company that installed the solar panels went bankrupt. I let homeowner know that our comfort advisor could also offer a solution for their solar
For this job, I worked on a super tune-up on this gas furnace system. I went through all the mechanical and electrical parts of the system and checked for maximum efficiency. Filter was replaced and outside condenser was washed. Customer was offered a membership upgrade to save money, I explained to her the benefits of the home and budget membership and she approved. Thank you for choosing Comfort Experts, have a great day!