Jake is the nicest and very patient when explaining and answering all of the questions that I had. Thank you Jake! I trust the company so much that I have a membership now!!
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Mike was fantastic. Explained and showed me everything and did timely work. Even played with my dog!
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I was consistently impressed with Alex's technical knowledge, his demand for excellence and his creative mind as he worked rapidly to get two new gas furnaces installed in our home before a rapidly approaching severe winter storm. It was rapidly obvious that Alex is well qualified for his job, and that he is determined to provide excellent service. He was able to explain in layman's terms what was being done, and how each step led to the next task.
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Great service and professionalism. I didn’t feel pressured to make a decision or to lean one way or the other.
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Great service, very knowledgeable, very kind & patient! Also great with dogs 😊
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Daniel explained to me the issue and took care of it in a timely fashion. Thank you so much, Daniel.
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Daniel Hollis said he would be here at certain time, and he was . He did a wonderful job !
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Our home had two older Geothermal units that had been down for a number of days and despite a number of contractors and technicians attempting to get the units running, there was no success. Then weather forecasters announce a major winter storm for our area beginning this weekend. We were now racing the clock to get heat before the storm to protect ourselves and our home. I contracted with Comfort Experts to replace the old units. They sent out a team of four technicians to complete the job. Joe's job was to run new gas lines thru out home to fuel two new gas furnaces. He worked tirelessly and with urgency to make sure and get his job completed in order to make sure we had one of the new furnaces up and running at the end of the first day, and both units before the winter storm hit. Joe is friendly, professional and hard working and didn't mind explaining what he was doing .
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I felt like Jerrod was very diligent and worked to find the best solution to our issue. There certainly were challenges and I appreciate his candid assessment of the problem.
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Service is to be done Thursday , but so far every thing went good . Daniel is a very nice guy .
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This was a generator lead , customer is talking to his next door neighbor and both will buy one for their homes.will reach out this weekend.
Replaced indoor TXV, pulled microns down to 205 System is operational in cooling but left in heating Thank you for choosing Comfort Experts, have a great day
Install Amana 60k heat pump horizontal with high efficiency filtration, uv system, includes code kit, keep existing thermostat
Completed heating tune-up all electrical components good amp draws good temperature split good free on levels good all electrical heat working did upgrade customer to protection plan collect payment by credit card change filter on unit
Nothing is wrong with unit unit is operating correctly customer is hearing unit going to defrost so me and Jared told her to keep it in emergency heat she messed with the thermostat and took it out of emergency heat so I put it back into emergency heat unit is working customer refuses to pay service fee
After visiting with the customer they want a service technician to come out and service to diagnose any problems that may be going on with the system I called dispatch to have it set up later on today. I will be visiting with the customer when the service tech is finished with his diagnosis.
For this call I performed two out of three super tune-ups. One of the units did not have a functional thermostat and I was not able to do the tune-up due to the fact. I offered installing homeowners thermostat, they opted to call Vivint because they are the ones that installed the faulty thermostat. I spoke with homeowner about condition of the older two units they are carrier brand made in 2008 because they expressed their concern for their high utility bills. I advised owner it is likely due to the old unefficiency of the units that they are using probably original to the home I offered a comfort advisor to come and give them a energy audit of how much they are actually spending on the two older units and give estimates for replacements for both older units. Homeowner did state that they have solar energy that is not functional and that the company that installed the solar panels went bankrupt. I let homeowner know that our comfort advisor could also offer a solution for their solar
For this job, I worked on a super tune-up on this gas furnace system. I went through all the mechanical and electrical parts of the system and checked for maximum efficiency. Filter was replaced and outside condenser was washed. Customer was offered a membership upgrade to save money, I explained to her the benefits of the home and budget membership and she approved. Thank you for choosing Comfort Experts, have a great day!
12 kw generator only 1 year part and labor warranty
Came to job to look at a few things not working in house and got here and found a breaker trip and a bunch of stuff came back on but also found a GFCI that was wired backwards and causing it to not work and customer had one so swapped it out for them but everything is working in back to normal and customers happy
2024 Amana Airhandler Checked and tightened all electrical connections Changed customer provided filter Filter is slightly too small for filter box Drain was clear and draining at this time UV lamp was out on arrival Heat strips were functional and within manufacture range Blower Motor and wheel were acceptable Evaporator coil was acceptable 2024 Amana Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable Defrost is functional Fan blades and motor were acceptable Condenser coils were acceptable Cleared debris from the bottom of the unit Washed condenser coils from the inside out Roof does not have a Heatpump gutter so when it rains and freezes ice will build up and keep fan from working properly. Recommended UV system upgrade or replacement of the UV lamp along with Heatpump gutter
Replaced heat strip kit, system operating as should
Ran closet auger to remove stoppage cameras line and cast iron Customer will call next we when ready to approve work
