Tyler Scholes did an outstanding job. Friendly when we met. Listened in order to understand my objective. He then let me know he was evaluating the best way to get that done. Once he assessed option in his head he shared his thoughts. Put me right at ease. Tyler completed the task without issue or delay. Thank you.
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Knowledgeable and friendly Explained problems and solutions in detail to my understanding. Offered to go the extra mile. Fine employee
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Derek was able to fix the problem with excellent results. Enjoyed his company also.
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Tyler was very knowledgeable. He explained what he was doing and what needed to be done. Kudos to Tyler.
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This was easily the best experience I’ve had with an AC company to date and that is largely due to Zak! he was kind efficient and effective! I will be calling on yall every time I need something done from here on out!
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Excellent Service! Representative, (Derek) was very knowledgeable, professional, and friendly.
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Nathaniel,Ian, Adam(and helper),and Rob were all very nice to work with. They helped me so much getting the right stuff to the insurance company. These guys are professional and all about customer service. Office staff was also helpful. Great company to work with.
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These guys are great , professional and Very polite. Customer service was outstanding. Called them and they came out very quickly.
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These guys are all about customer service. They were polite and left the areas they checked out even better than they found them.
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Colby did a great job. Had a bunch of companies look at our system and he seemed honest and trustworthy so we went with Comfort Experts. He gave us a good price and did an exceptional job helping fix our AC problems. Been very happy with the company and will use them again.
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Daniel was very patient and answered all my questions. He also gave me a lot of information. He was extremely professional, knowledgeable, and friendly. I appreciate that he wanted to gain my trust. He explained what he was doing so I could understand all my options. He provided excellent service.
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Kellen was the best. He made me feel very at ease with the repair. He explained his repair completely.
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Nathanael Burk was the electrician who came to our house today, not Jarred. Nathanael was excellent!! We will request for him to come back for check ups
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Ryan was extremely friendly, knowledgeable and patient w our questions. We definitely recommend him for all service calls, even though he is a supervisor. We trust him, which is high praise.
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Remove cabinets in kitchen where water manifold is, also will have to jackhammer the foundation to expose lines well enough to build up manifold. Returning Monday to complete repair.
Performed inspection on home customer said he already had ac replaced by us. Is saving up some money to take care of plumbing recommendations. Will call us when he is ready and has funds to do work.
Arrived at eval The secondary was dripping causing the water damage The primary was clogged Related information and recommend drain clear, drain switch, and membership Customer okayed everything Drain drained smoothly when I was done. System running before I left
Customer wants us to just do the gas test and permitting will call us to schedule next week.
Arrived for system evaluation Found blower motor fan off rod Reconnected wheel and tightened bolt System evap coil frozen - melted ice System working System left on cool at exit
Arrived at eval Customer stated that the system wasn’t cooling Ran test and the coil had iced up due to the outdoor contactor being welded shut Related information to customer and replaced Ran system and system is functioning fine now
Same issues as my last visit in May 2023. Decreased efficiency. Homeowner keeps it at 78° most of the year. She's used a home warranty before but they say the same thing I do and won't fix anything until it's actually "broken". Extremely thorough tune-up on both systems. Leaks found in both coils and heavily blocked. Capacitors are weak. Blower wheels are compromised. Compressors are amping high, fan motors are amping high and heavy biological growth on both system which compromises the air quality. R22 on both systems. Right side unit has a slow drain, homeowner said they'll look into it themselves. Homeowner claims she is not in a financial place to get new systems at the moment. Said to check again next summer. I told homeowner that we can't be held responsible if issues arise after our (second visit) heavy conversation around the systems performance. Multiple large dogs. Declined all work for now.
Upon arrival system was not running, found that drain was clogged. After evaluation found that the drain tied into sink drain but the sink pipe had been blocking the Condensate drain and tripping the float switch. Cut sink drain pipe back enough for Condensation would drain properly. Poured a gallon down drain with no issue. System is cooling as should
Installed new ptrap at kitchen
Upon arrival techs where shown to the condenser and air handler techs started with the air handler because customer had to go take care of her horses. Once techs got all the readings inside, techs moved outside. The in rush amps were at 129. Once techs got super heat and super heat met techs standards. Tech washed and waxed condenser. Techs suggested compresser saver. Customer decided to go ahead with the compressor saver. Once compressor saver was installed, techs showed homeowner the in rush amps were at 31.
His panel is still the old Bryant that I do recommend to get replaced but beyond that he is doing pretty good with the plugs all of them tested correctly except for one in the living room which did not have a ground and he needs one GFCI in the bathroom
Gave customer estimate on adding a sink light above sink. 2 different options. One to add to existing lighting in kitchen. A second one to install new dimmer and put light on separate switch. Interested in membership but not ready to bite.
Arrived for CTU All components were working The outside cap was out of tolerance. It’s 45/5 and it’s reading 44.7/4.5 +/-6% Refrigerant is low. It’s needs to be at a 9 sub cool and I have -.5 Related information to customer Customer would like to me to come back and do the cap next week Customer only wants me. System running before I left
I replaced the indoor coil. 19 degree split. System is cooling
