Justin was top notch and his assistant, Jesus, was great as well. Very timely and efficient in my tune up and explaining the recommendations moving forward. So glad to have a membership with Comfort Experts.
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Leo was very professional, kind , knowledgeable and courteous and he did an awesome job on my heat pump thank you very much and I highly recommend Leo to work on your ac/heater.
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Great customer service and professional while installing of new system in my house. Made sure that everything was working and answered all my questions.
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Alex was very informative about explaining all the elements of the installation. Explanation was given in a way it could be easily understood by a customer like me. Also, Alex responded to one of my questions in a manner that gave me some very informative ideas of how to possibly resolve another concern I have. Congrats on a job well done!
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Got AC serviced/tune up. The technician, Alonso, arrived for AC tuneup. He explained the tune up process and suggested what he found that needed attention. Very knowledgeable with answers to my questions.
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Very thorough and professional. We appreciate the time and dedication to his work.
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Cody Boyd was awesome and very knowledgeable and went through all options very satisfied with his service great technician
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Mike was very professional handling the entire process to deal with our heating concern. Also, Mike gave us really good options and suggested what might be the best way to address our concern longterm. Also, Mike was able to identify a separate issue that he's not directly responsible for. Mike notice a plumbing issue that has haunted us for 2 years. He recognized the problem and shared it with me. He suggested bringing in a plumbing expert which I quickly agreed to this advice. Great job Mike!
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Jeered did a great job checking everything feature on our unit and gave a detailed report of its condition. He is kind and professional.
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After talking on the phone she has some better options for insulation and uv
Install 36k gas upflow with high efficiency filtration, uv with oxidation, includes code kit
Tune up 20 delta in heating with heat pump Changed filter Capacitor in tolerance Recommend float switch and House panel surge protector Water heater just about 10 years and replaced anode rod himself not that long ago System is working just fine, uv bulbs are on and functioning Thank you for choosing Comfort Experts, have a great day
Performed tune up. Check all electrical connections in furnace customer recently changed filter blower wheel has heavy dust and dirt buildup evaporator coil has heavy rust buildup on u-joints fan cap and compressor cap or within range primary electrical unit was acceptable system is 28 years old talked with customer about replacement of the unit customer stated he's had a bunch of medical issues come up and some damage to the home during the ice storm decided to have comfort adviser come out in 2 weeks to at least talk about pricing Comfort Advisor Visit set for 2/14/26 9-12 confirmed by office
For this job, I work on a super tune-up on two heat pump systems. I went through all the mechanical and electrical parts of the system and checked for maximum efficiency. Customers were notified about their ducts, possible solutions were presented to customers. Customers are really interested and will have a good talk about it to make a decision. Estimates will be sent to customers. Thank you for choosing Comfort Experts, have a great day!
These are the power closed spring open type damper motors. Today I replaced one and the system is now back online.
For this job, I arrived for the downstairs system not heating. I went through the system and completed my tests. It resulted in the system having a bad blower motor and a bad limit switch. Customer was informed that he will get a call from the office to schedule the job to be done when parts arrive. Thank you for choosing Comfort Experts, have a great day!
2022 Nortek Airhandler Checked and tightened all electrical connections Customer hit drain on outside of house and knocked it loose underneath the house Changed customer provided filters Heat kit is functional and within manufacture range Blower Motor and wheel have slight dust and dirt build up Evaporator coil has slight dust and dirt build up 2022 Goodman Straight Cool Checked and tightened all electrical connections Dual run cap was within manufacture range Primary electrical unit was acceptable Compressor saver is functional Unable to check refrigerant levels as outdoor temps are 22° Fan blades and motor were acceptable Condenser coils were acceptable Recommended repairing drain underneath house, unit surge protection and UV system.
Upon arrival of customer stated unit in barn would not heat would only blow cold air during evaluation found mouse on heat sequencers causing heat sequences to Short and keep the heat strips from coming on also found two not be getting proper voltage it was unable to find breaker recommended Comfort advisor visit to talk about replacement along with electrician to figure out electrical issue and also gave pricing on fixing heat sequencers or replacing the whole heat kit customer stated they don't know how long they'll be living in this house decided to order new heat kit tech strongly recommended Comfort advisor and electrician customer denied. Informed customer that new heat kit would be arriving in a week plus
Upon arrival customer stated they had another company come out on the 22nd said that the system was completely out of refrigerant that company added five pounds of refrigerant and within a couple days customer notice system freezing up again and not working properly during evaluation hooked up gauges found refrigerant levels to be slightly low when system is running the suction line pressure drops below 30 and system goes out on low pressure cut off performed leak search on indoor evaporator coil could not find a leak perform leak search on condenser coil could not found a leak but did find a leak on the vapor line right at the brick of the home along with lots of oil from the refrigerant leaking talked with customer about replacing line set and adding line set cover along with adding refrigerant customer agreed to replace line set only charged for line set replacement today as the outdoor data tag is completely faded unable to find out how much system holds will charge for refrigerant
This is a quality control. Found system hitting high limit on dat sensor due to bypass being constantly open and found faulty dat sensor that would read random numbers and 0, replaced dat sensor, adjusted shut off temp on zone control and adjusted bypass
Came out for an evaluation possible recall found the system locked out for retries reset the board got the system running turned it on and turned it back off several times with no issue finally tripped the high limit switch at this time I removed a screw and inserted a probe to monitor the temperature to verify the high limit this never breached the manufacturer's specifications therefore I am deeming the high limit switch faulty and we will be replacing it under warranty at no charge to the customer this is a part that is not in local stock and we will be ordering it and the parts manager will be reaching out to the homeowner as soon as possible with a lead time currently the system is running and heating the home during my diagnostic I discovered the filter we sold the homeowner a few days ago is improperly sized we need to replace this at no cost to the customer the proper filter that we need to acquire is a 410 April air filter the one that we installed previously is a 210 April ai
Came out for a membership super tune-up checked everything indoor and outdoor in heat mode and in cool mode everything is operating within manufacturer specifications units are relatively new and insulation has been added into the Attic we installed a tankless water heater last year I took a photo of the data plate for our records the only recommendations I made today were for indoor air quality no growth was found