Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Marshall G. My technician wonderful! Very knowledgeable and did everything in his power to restore the a/c.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
03/30/24 Tyler S- old cast-iron sewer pipes. Kitchen sink and master tub lines are both clogged. Customer declined any work to be done.
Upon arrival system was in working condition. Looking at the indoor unit all electrical connections and components are good. Blower and coil are clean. Changed filter. Heating componets and safetys are good. Looking at the outdoor unit all electrical connections and components are good. Capacitor within tolerance. Amp draws are acceptable. Cleaned unit inside out. Left system in working condition. Thank you for choosing comfort experts.
During inspection verified that system was working properly Customer showede that the vents that had build up on them was the return vents and I let her know that it is caused from sucking everything in the room in so that it's not coming from the system itself Gave customer a recommendation list of some accessories that would help the system and customer denied service saying that she could not do it at the current moment
Ran HTU on unit. All components tested good and drain line was clear. Recommended installing a compressor saver along with replacement of UV Bulb. Found no other issues at this time.
HTU complete. Customer is aware the need of an upgraded system. Customer expressed Financials and that they tried getting approved with us earlier this year but couldn't. Customer is looking to use her Home Depot card (verified card can only be used at home depot) to get system replaced and was expressing her apologies for not being able to use us for install. Customer called home depot while i was there and I helped relay the information to the home depot representative.
Outdoor unit is operating, refrigerant levels are good at thistime, coil is severely dirty recommended deep clean,indoor unit is operating, drain line is clear at this time, heavy biological growth is on indoor unit, recommending uv system and duct cleaning ,performed deep clean on outdoor unit, left system cooling
Tyler L completed electrical etu looking at her main panel it has some burn damage on the right bar not currently in use she was telling me about how she had a fire and how she had also gotten that anal placed before I checked voltage and Titan connections on all of the breakers I checked plugs inside of the house and make sure GFC eyes are present and functioning I recommended to her a surge protector and I have emailed that estimate to her
Upon arrival system was in working condition. Looking at the indoor unit all electrical connections and components are good. Blower and coil are clean. drain lines are clear and flowing. Filter was changed. Looking at the outdoor unit all electrical connections and components are good. Capacitor is within tolerance. Refrigerant levels and amp draws are acceptable. Cleaned unit inside out. Client is interested in a compressor saver but wants to wait 2 weeks to buy. Requested me to come out and install. Left system in working condition. Thank you for choosing comfort experts.
Arrived at location and spoke with home owner. Home owner indicated that indoor unit was not functioning. Inspected indoor unit. Electrical connections tight. Appropriate voltage at all terminals. Blower motor faulty. Recommended blower wheel replacement. Discussed time frame to aquire motor and cost. Recommended appointment with Comfort Advisor for system replacement due to cost and possible time frame for replacement of just the blower motor.
Upon arrival to customers house system was cooling Air handler Blower wheel clean EVAP coil clean Electrical connections good Drain line clear Drain switch working Filter changed Straight electric condenser Contactor good Coil clean Compressor good Fan motor good Electrical connections good Cap was below tolerance, talked to customer about it and she said she would need to hold off until July for when she got paid and then have us back out to replace it Went ahead and got her onto the copper membership so we could keep up with maintenance and get her the 20% off of capacitor Customer said she would call back in July but would still like the office to call her Incase she forgets. Left customers house with system cooling
Upon arrival to customers house system was cooling Air handler Blower wheel clean EVAP coil clean Electrical connections good Drain line clean Filter clean Straight electric condenser Contactor good Cap within tolerance Coil clean Compressor good Fan motor good Left customers house with system cooling
Replaced primary electrical control provided by client
Arrived to no cool. Discovered unit not calling. Checked 3 amp fuse to tind it was intact. Tested transformer to find 240 bolts coming in and 0 bolts coming out. Changed transformer and system started up. System running in cool with 15 degree delta T upon departure.
Insect below contacts on primary electrical control, got cleared system is operating at this time.
