I recently had Comfort Experts come out to inspect my AC unit, and I was thoroughly impressed with their customer service and communication. Katie, who handled my scheduling, was excellent. She provided top-notch customer service, was upfront about pricing, and got me scheduled right away. The tracking system for the technician’s arrival was seamless and user-friendly, making the entire process stress-free. It’s clear that this company values communication, which is refreshing in an industry that often falls short in that regard. Katie even followed up the next business day to ensure everything went well—an extra touch that did not go unnoticed. As for the service itself, the technician was friendly and personable, but there was a noticeable gap in skill level when diagnosing the issue. However, Katie promptly addressed my concerns and offered to send another technician free of charge, which speaks volumes about their commitment to customer satisfaction. Overall, I would use Comfort Experts again because of their outstanding customer service and willingness to stand by their work. If you’re looking for a company that prioritizes communication and professionalism, I’d highly recommend giving them a call!
Response from Comfort Experts Inc.:
Thank you for the fantastic 5-star review—Katie was thrilled to read her name in it! We're delighted you were happy with our heating repair service. Our team works hard to ensure every customer receives top-quality furnace repairs and excellent customer service. We appreciate your recommendation!
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I recently had you guys get me a bid for a short electrical run and was shocked at the extreme cost I was quoted. $8,500 for a 90 foot run. My other bids were $2,500 & 3,200 and that was over half in labor cost. So $8,500 I can’t even comprehend the amount of profit you are wanting to charge me is just grossly over charge. Tyler was a nice young man and did a small switch change out and did fine work. I don’t mind paying a fair cost but this was clearly price gauging. All you have to do is offer a fair charge for the time spent on the job and people will use you.
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Mark and Justin did a great job. Highly recommend
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Justin was great. He was very personal and professional. He went through the furnace thoroughly and it’s now ready for winter use. I would highly recommend Comfort Experts and ask for Justin he’s a really nice young man.
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Jarred was super nice and knowledgeable. We didn't have any issues that needed repair so I can't rate that aspect. He answered a few questions I had.
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Justin was professional knowledgeable and friendly; job well done!
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Tyler was very good at his profession, courtesy, and knowledgeable
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Blake was super friendly and did a good job
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Tyler Barbee at Hobson Air is not a good salesman. Already upset that they installed a completely new Amana system that only lasted 6.5 years. Took over a week to call me back with a price. Tyler did not discuss any benefits that would come with his quote such as warranty or even a loyalty discount for me bringing them back. I never got the warm fuzzies with Tyler and even asked that I deal with another employee, Don S., who said would be contacting me but they never acknowledged my request and kept Tyler, so I just don't think they were serious about me being another customer.
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Casey did a great job doing routine maintenance on our AC units. During the work, he noticed an issue and clearly explained everything, as well as options, pricing, etc. Seemed very honest about everything and I appreciate the help!
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Ryan was super friendly and professional. Showed me everything that needed to be done and completed the work quickly
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Arrived for rec work Replaced coil Decay and vacuum test passed Drain lines dry Left system cooling with subcool of 8 and superheat of 14
Technician arrived to customers home. Technician talked to homeowner and asked questions about home. Homeowner said sometimes the master bedroom will not get cold. Technician started inside air handler. Technician checked heat strips they where good. Technician checked plenum blower wheel and came across mold starting to grow along sides of unit inside. Technician mentioned to homeowner. Technician then headed outside and took readings of refrigerant on condenser unit. Technician checked electrical readings and where in range. Technician took condenser grilles off and washed and waxed. Technician then wrote down recommendations for uv germicidal system. Technician talked to homeowner and they said they would hold on since they just got done remodeling the kitchen.
3/25/25 Arrived for service eval. Evap coil frozen due to low refrigerant. Return visit tomorrow to leak search system once the ice defrosts
System is working needs an another circuit for the heat strips so the system can reach temperature at lower temps. Customer wants a electrician to come out on next Friday the 7th anytime after 12pm
I came to job for electrical inspection. They ended up not knowing what I was therefore and was wondering if I was there for the AC, but they are coming in 3 months and let them know that and ended up doing my inspection and everything looked great. They even had solar done at 1 point, but it's 20 years old and everything looks great. Electrical was talk to him about doing a surge protector. And wanted a quote so that he can look at that.Because it is something that he's talking about
I changed the filter for bleach down the drain system is admitting a vinegar smell recommended IQ 300 or I owe an IQ 200 and antimicrobial spray inducer motor with intolerance blower was a little dusty, I could pass her outside with intolerance condenser was cleaned, and all amperage is on the condenser within range
I change the filter. systems Heat strips are within tolerance. The Delta was it within range. Blower was a little dirty Return Plenum is very dirty, recommended a duct cleaning the condenser capacitor is within tolerance refrigerant is within range. Also recommended an April air filter.
. Arrived at customers house for eval System working defrost working Customers house draining water directly on unit which then froze creating a block of ice covering 70% of compressor top (fan) Cleared ice and tested unit to insure proper function Recommended heatpump gutters Declined at this time
I made one estimate for cabinet lights mainly to run plugs to the top of the cabinets and have a junction bottle / plugin for any permanent or non-permanent fixtures
11/17/24 TS- garbage disposal is leaking from the bottom and needs to be replaced. Customer choose to supply their own and will reschedule for Monday install
Arrived at customers house for super tuneup All components working to manufacture spec Coil not rejecting heat or cooling well due to age and dust Home owner interested in new unit, thankless water heater and EV charger for home Loaded estimates on fixing unit versus getting a new unit
On arrival system running and cooling as intended. Raining at time of visit. Indoor unit clean and uv system functioning. Outdoor unit clean and running smoothly. When I left system was running and cooling.
