Very knowledgeable very helpful came out and looked at the box. Change the breaker tested the line.
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I recently had Comfort Experts come out to inspect my AC unit, and I was thoroughly impressed with their customer service and communication. Katie, who handled my scheduling, was excellent. She provided top-notch customer service, was upfront about pricing, and got me scheduled right away. The tracking system for the technician’s arrival was seamless and user-friendly, making the entire process stress-free. It’s clear that this company values communication, which is refreshing in an industry that often falls short in that regard. Katie even followed up the next business day to ensure everything went well—an extra touch that did not go unnoticed. As for the service itself, the technician was friendly and personable, but there was a noticeable gap in skill level when diagnosing the issue. However, Katie promptly addressed my concerns and offered to send another technician free of charge, which speaks volumes about their commitment to customer satisfaction. Overall, I would use Comfort Experts again because of their outstanding customer service and willingness to stand by their work. If you’re looking for a company that prioritizes communication and professionalism, I’d highly recommend giving them a call!
Response from Comfort Experts Inc.:
Thank you for the fantastic 5-star review—Katie was thrilled to read her name in it! We're delighted you were happy with our heating repair service. Our team works hard to ensure every customer receives top-quality furnace repairs and excellent customer service. We appreciate your recommendation!
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I recently had you guys get me a bid for a short electrical run and was shocked at the extreme cost I was quoted. $8,500 for a 90 foot run. My other bids were $2,500 & 3,200 and that was over half in labor cost. So $8,500 I can’t even comprehend the amount of profit you are wanting to charge me is just grossly over charge. Tyler was a nice young man and did a small switch change out and did fine work. I don’t mind paying a fair cost but this was clearly price gauging. All you have to do is offer a fair charge for the time spent on the job and people will use you.
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Mark and Justin did a great job. Highly recommend
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Justin was great. He was very personal and professional. He went through the furnace thoroughly and it’s now ready for winter use. I would highly recommend Comfort Experts and ask for Justin he’s a really nice young man.
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Jarred was super nice and knowledgeable. We didn't have any issues that needed repair so I can't rate that aspect. He answered a few questions I had.
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Justin was professional knowledgeable and friendly; job well done!
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Tyler was very good at his profession, courtesy, and knowledgeable
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Blake was super friendly and did a good job
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Tyler Barbee at Hobson Air is not a good salesman. Already upset that they installed a completely new Amana system that only lasted 6.5 years. Took over a week to call me back with a price. Tyler did not discuss any benefits that would come with his quote such as warranty or even a loyalty discount for me bringing them back. I never got the warm fuzzies with Tyler and even asked that I deal with another employee, Don S., who said would be contacting me but they never acknowledged my request and kept Tyler, so I just don't think they were serious about me being another customer.
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Casey did a great job doing routine maintenance on our AC units. During the work, he noticed an issue and clearly explained everything, as well as options, pricing, etc. Seemed very honest about everything and I appreciate the help!
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For this job I perform to evaluation. Upon arrival homeowner let me know that it looks like the HVAC system had been draining from the secondary not the primary. Primary drain line was clogged and there was a piece of pipe too long at the sink obstructing the way of water flow. I cut the pipe shorter so that it would not obstruct the water flow anymore, unclogged the drain and reset the trap. I tested the drain line with two gallons of water with homeowner no abnormalities were noted during the test on second gallon. Thank you for choosing come for experts have a great day!
Camera for free inspection And talk to customer about tripping breaker and also Is adding generator plug
Upon arrival system was functioning Thermostat screen on/off Found primary drain line clogged Trap section in front of unit Cleared line and evacuated water System functioning and left on cool at exit Reccomended drain pan treatment strip
Upon arrival tech found that the thermostat just kicking on and off technician opened up unit and found that the system was a communicating system and zone system tech found the the air scrubber had a short tech removed the scrubber and let the unit run for 15 minutes with out turning off the system is up and running
Upon arrival system was set at 74 indoor tempeas reading 79. During evaluation and tune up, found indoor coils and blowers heavily compacted and outdorr coils heavily compacted. Washed outdoor coils and recommended cleaning indoor blower and coil. Found no other issues with the system at this time.
Arrived for service Eval Duct work form apart in multiple places and missing in several Full duct system needed with sizing check on the system as a previous compost for them it was undersized Deciding market is also and works nights. She will call us when she's ready to go over options
Upon arrival I turned system on indoor unit came on went to outdoor system found locked out for lock rotor ants. Reset your system. Umed checked capacitor fanside of dual run was still fine. Compressor side was 0 replaced capacitor under warranty. Recommend Compressor saver to reduce startup amps on compressor.
Arrived for STUx2 Filters fine Drains clear Replaced PTrap on the upstairs system Pulled and cleaned both blowers UV bulbs should be replaced to maintain functionality Ignitors are nearing failure - will have these replaced before the winter Washed condenser coils Motors and refrigerant are fine Warranty capacitor replacement on the downstairs condenser Replaced contactor on the same unit due to burning and putting
Performed AC and heat tune super tune up, during inspection found low Delta and diagnosed as bad TXV due to high superheat but normal Subcool. Brought up insulation, has r value of 19 would recommend upgrade to r24 and mentioned also membership upgrade. Needs to go over with husband, none of the recommendations were done today but did highly appreciate bringing up the issues. Customer would like to have a plumber come out Tuesday 13 May to look at their leaking hose bib and kitchen faucet.
Arrived for rec work Replaced coil Decay and vacuum test passed Drain lines dry Left system cooling with subcool of 8 and superheat of 14
Technician arrived to customers home. Technician talked to homeowner and asked questions about home. Homeowner said sometimes the master bedroom will not get cold. Technician started inside air handler. Technician checked heat strips they where good. Technician checked plenum blower wheel and came across mold starting to grow along sides of unit inside. Technician mentioned to homeowner. Technician then headed outside and took readings of refrigerant on condenser unit. Technician checked electrical readings and where in range. Technician took condenser grilles off and washed and waxed. Technician then wrote down recommendations for uv germicidal system. Technician talked to homeowner and they said they would hold on since they just got done remodeling the kitchen.
3/25/25 Arrived for service eval. Evap coil frozen due to low refrigerant. Return visit tomorrow to leak search system once the ice defrosts
System is working needs an another circuit for the heat strips so the system can reach temperature at lower temps. Customer wants a electrician to come out on next Friday the 7th anytime after 12pm
I came to job for electrical inspection. They ended up not knowing what I was therefore and was wondering if I was there for the AC, but they are coming in 3 months and let them know that and ended up doing my inspection and everything looked great. They even had solar done at 1 point, but it's 20 years old and everything looks great. Electrical was talk to him about doing a surge protector. And wanted a quote so that he can look at that.Because it is something that he's talking about
