Comfort Experts is a fantastic company! From the receptionists, advisors, installation to techs. Lisa, Don, Joe, Zak, Michael are some of the many awesome people who work for comfort experts! Everyone has been wonderful, friendly and accommodating!! 10/10 would recommend!
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Very knowledgeable very helpful came out and looked at the box. Change the breaker tested the line.
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I recently had Comfort Experts come out to inspect my AC unit, and I was thoroughly impressed with their customer service and communication. Katie, who handled my scheduling, was excellent. She provided top-notch customer service, was upfront about pricing, and got me scheduled right away. The tracking system for the technician’s arrival was seamless and user-friendly, making the entire process stress-free. It’s clear that this company values communication, which is refreshing in an industry that often falls short in that regard. Katie even followed up the next business day to ensure everything went well—an extra touch that did not go unnoticed. As for the service itself, the technician was friendly and personable, but there was a noticeable gap in skill level when diagnosing the issue. However, Katie promptly addressed my concerns and offered to send another technician free of charge, which speaks volumes about their commitment to customer satisfaction. Overall, I would use Comfort Experts again because of their outstanding customer service and willingness to stand by their work. If you’re looking for a company that prioritizes communication and professionalism, I’d highly recommend giving them a call!
Response from Comfort Experts Inc.:
Thank you for the fantastic 5-star review—Katie was thrilled to read her name in it! We're delighted you were happy with our heating repair service. Our team works hard to ensure every customer receives top-quality furnace repairs and excellent customer service. We appreciate your recommendation!
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I recently had you guys get me a bid for a short electrical run and was shocked at the extreme cost I was quoted. $8,500 for a 90 foot run. My other bids were $2,500 & 3,200 and that was over half in labor cost. So $8,500 I can’t even comprehend the amount of profit you are wanting to charge me is just grossly over charge. Tyler was a nice young man and did a small switch change out and did fine work. I don’t mind paying a fair cost but this was clearly price gauging. All you have to do is offer a fair charge for the time spent on the job and people will use you.
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Mark and Justin did a great job. Highly recommend
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Justin was great. He was very personal and professional. He went through the furnace thoroughly and it’s now ready for winter use. I would highly recommend Comfort Experts and ask for Justin he’s a really nice young man.
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Jarred was super nice and knowledgeable. We didn't have any issues that needed repair so I can't rate that aspect. He answered a few questions I had.
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Justin was professional knowledgeable and friendly; job well done!
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Tyler was very good at his profession, courtesy, and knowledgeable
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Blake was super friendly and did a good job
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Tyler Barbee at Hobson Air is not a good salesman. Already upset that they installed a completely new Amana system that only lasted 6.5 years. Took over a week to call me back with a price. Tyler did not discuss any benefits that would come with his quote such as warranty or even a loyalty discount for me bringing them back. I never got the warm fuzzies with Tyler and even asked that I deal with another employee, Don S., who said would be contacting me but they never acknowledged my request and kept Tyler, so I just don't think they were serious about me being another customer.
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9/11/25 Spoke to customer over the phone, customer agreed to have the zone damper replaced. Ordering damper and will return to perform work when supplies have arrived.
During this visit I discovered the compressor kicked off due to high pressure. For this issue I took the clean motor off and washed it clean from inside out. The system would also kick off due to eco settings that the home owner has now been made aware of.
Today I showed up for a membership cooling tuna checked everything indoor and outdoor subcool superheat Delta and all the electrical components tested out just fine except for the compressor saver kit has failed replaced it today under warranty wash the outdoor coils changed the filter inside which included installing the new aprilaire filter upgrade kit left system and cool mode thank you for choosing comfort experts!
Spoke to customer over the phone. Verified thermostat programming.
On this job the system has a hard start tripping the breaker on occasion. He wants to go thru warranty about it rather then install a hard start or easy start device. Lra 120 should be less then 80.
Verified refrigerant charge, sealed some connection spots at the furnace. Installed customers ecobee tstats.
We came out to insulate ducts that didn’t have insulation we re wrapped them we also put mastic over them and we made sure they were nice and sealed
Arrived for rec work Replaced damper motor. Opened and closed on command Replaced UV bulbs. Everything on and cooling at exing
Service eval Downstairs damper motor failing Ordering replacement UVC/UVV bulbs failed. Ordering replacement. System cooling at exit
Homeowner had concerns about damper size New system has variable speed blower that can adjust for a wide ranger of bypass sizing so current 12” in fine
Install 2 stage 60k hz gas use current filtration includes code kit
Arrived for SF - raining Y wire to the condenser shorted to C Rerouted to brown wire Delta us fine No p tap on the secondary drain line Filter will need to be changed soon but it's currently ok Surge protector present in both house panels Declined drain line work
Customer was interested in adding outlets to their garage. Also getting fridge and freezer off GFCI protection. Spoke with them about membership. Offered estimate to complete all discussed work.no go at this time. Emailed estimate.
IAQ estimate Installed electrostatic filter Zone bypass and damper undersized and failed Secondary drain pan is rusted through Supply plenum soaked and leaking Comfort Advisor today to replace system with equipment that does not require a bypass duct