1412 Greenwood Road
Weatherford, TX 76008

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for roanoke, tx

Rated 4.7 out of 5 stars based on 15 customer reviews

Map of Roanoke TX

Less Than Good

I took advantage of $49 mail flyer for a summer tune up. When the tech came out I was told my unit was dirty and that my capacitor was failing and needed to be replaced. I was also told my coolant was running and low and need to be recharged but assured there was no leak. The price for the capacitor replacement was $500 and the coolant was $3000. I was a bit shocked and taken back by this price and certainly could not afford it at the time. I ended up calling another local company that my step-dad has used for 20 years and recommended by his contractor friend. They quoted me $29 to change the capacitor if I bought one on Amazon for $17. How can Comfort Experts charge $500 for a $17 part? Needless to say I ended up using the other guys. I also inquired on my visit about installing a minisplit in a shed I have and removing the old one. The quoted price for install was $3,750. This really blew me away because the install price on the existing unit was only $900 and than included the electric work that needed to be done last time when it was new. But now that I’m replacing one that has already been done. I understand slight variations in price but this was outrageous. The quote for my coolant refill for 410A was that I needed 114 ounces at $27/ounce. That is $432/lb!!! Absolute insanity. I was able to get it from another company for $80/lb. My tech, Daniel, was fine. I have no complaints about him and he seems like a kind and honest fellow. He was polite the entire time. So zero complaints about him. But was definitely not impressed with the pricing. I do not feel like I got $49 worth of service. I felt like I was charged $49 to overcharge me for items and try to push a $20/month membership.